We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Atta Ur Rahman Creating Editable Tables in WordPress where users can edit only their own dataClosed   wpDataTables   Updated December 2, 2020 at 3:08pm   2 Most recent comment from Aleksandar Vuković:Hello AttaThank you for your purchase.Unfortunately, this cannot be achieved. The "Users see and edit only own data" feature can only show the data to the currently logged in user. If you disable this ... Rez Affiliates feature or recommended 3rd party pluginClosed   Amelia   Updated December 2, 2020 at 2:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, RezIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. SCHOLL Florence The tracked link has expired.Closed   wpDataTables   Updated December 2, 2020 at 1:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, FlorenceIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Blanc Appointment rejected and paymentClosed   Amelia   Updated December 2, 2020 at 11:55am   2 Most recent comment from [deleted]:Hello Paul, Thank you for your purchase. There isn't a possibility for refunds in Amelia, so in any case , if you need that, you would need to process the refunds manually in the payment metho ... Francesco User Calendar IntegrationClosed Pre-purchase questions for Amelia   Updated December 2, 2020 at 9:57am   2 Most recent comment from Miloš Jovanović:HI Francesco,Thank you for your inquire.Sorry to disappoint you but unfortunately there is no option to book automatically in our plugin built-in features at the moment. Frances Evans QuestionsClosed   Amelia   Updated December 2, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello FrancesThank you for your purchase.1. Correct - booking multiple time slots or dates in one booking session is not possible, unless you're using the Recurring appointments.2. To change t ... Nicky Website Set Up helpClosed   Amelia   Updated December 1, 2020 at 11:38pm   2 Most recent comment from [deleted]:Hi Nicky,Thanks for your message.I am afraid it's not possible with appointments. You may consider events instead.https://wpamelia.com/events/ Raul 2 clients with same emailClosed   Amelia   Updated December 1, 2020 at 11:10pm   3 Most recent comment from [deleted]:If not, you need to disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles settings -> Customer, and the form won't check if the name is t ... Sara Beltran Beltran Sancho not working new wodpressClosed   Amelia   Updated December 1, 2020 at 11:07pm   2 Most recent comment from [deleted]:Hi Sara,Thanks for your message.Can you specify the name of that theme?Can you share a screencast of the issue. Marine Notification AmeliaClosed   Amelia   Updated December 1, 2020 at 11:04pm   2 Most recent comment from [deleted]:Hello Marine,Thanks for your message.Do you have the same issue with other clients? Alex Why there is recurring payment!?Closed   Amelia   Updated December 1, 2020 at 8:24pm   7 Most recent comment from Aleksandar Vuković:Thank you Joe.William, Joe said exactly what I would. The screenshot was made before the Black Friday deal, and that will also be the price for the Developer Lifetime license after the deal is over ... Klaus Patzak Multilingual Email TemplatesClosed   Amelia   Updated December 1, 2020 at 8:21pm   2 Most recent comment from [deleted]:Hello Klaus,Thanks for your message.I am afraid there is no option to translate email templates in this case. You would need to set up multiple sites for this. Larry Mengerink InstallationClosed   Amelia   Updated December 1, 2020 at 8:10pm   6 Most recent comment from Aleksandar Vuković:Thank you for letting us know, LarryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Łukasz Baliszewski Personal dataClosed Pre-purchase questions for Amelia   Updated December 1, 2020 at 6:47pm   2 Most recent comment from [deleted]:Hello Łukasz,Thanks for your message.In general, Amelia is complaint with GDPR, you can add a consent checkbox to the booking forms and all the data is stored at your server, nothing is stored with ... Nicky Booking issuesClosed   Amelia   Updated December 1, 2020 at 4:52pm   2 Most recent comment from [deleted]:Hello Nicky, Thank you for your purchase. The time slots for booking are configured by the employees' work hours. If you configured the employees' hours please check if the service duratio ...