As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jonathan Knight Amelia CustomizationClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 11:28am   2 Most recent comment from Miloš Jovanović:Hi Jonathan Knight,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin does not have this option even with just hours and without credits for those hours.So based on your ... Luis Shortcodes and CheckoutClosed   Amelia   Updated December 17, 2020 at 10:45am   6 Most recent comment from [deleted]:Hi Luis, There is probably some conflict with some plugin/theme or some setting on your website, as it can't happen by default in Amelia - it is the same whether a user is logged in or logged ou ... Spencer booking help with AmeliaClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 10:40am   2 Most recent comment from [deleted]:Hi Spencer,Thank you for your interest in our plugin.In our plugin it is possible to show categories on the front end only if you use our Catalog shortcode, you can try it on our demo site here.Our pl ... Ron multiple day classesClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:Hi Ron,Thank you for your inquire.Unfortunately our plugin does not have the option to book multiple day at once at the moment.Each day mus be booked separately. Paul Masterson Combine servicesClosed   Amelia   Updated December 17, 2020 at 10:02am   4 Most recent comment from [deleted]:You are welcome, Paul. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  michael brians Gravity form addonClosed Pre-purchase questions for wpDataTables   Updated December 17, 2020 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your interest in our plugin.Gravity Forms integration add-on is working with wpDataTables plugin and the core Gravity Forms plugin. However, integration with other Gravity F ... Amanda shortcode not pulling throughClosed   Amelia   Updated December 17, 2020 at 9:08am   2 Most recent comment from Aleksandar Vuković:Hello AmandaPlease go to your Employee's profile and you'll probably see other services added to his Working Hours.If you have working hours for the employee defined by services, you will ne ... Celine Sierra Daily Duration appointementsClosed Pre-purchase questions for Amelia   Updated December 17, 2020 at 8:58am   4 Most recent comment from [deleted]:Hi Ron,This is possible only with events, it is not possible with appointments.You can create an event every week on specific days and the customers will be able to book those events.Take a look at ... Jeanne Amelia BookingClosed   Amelia   Updated December 17, 2020 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello JeanneAmelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ... Shon Ellerton Line breaks not occuring in tablesClosed   wpDataTables   Updated December 17, 2020 at 7:33am   6 Most recent comment from Aleksandar Vuković:Thanks for sharing that, Shon, I'm sure it will come in handy for others! I'll forward it to our developers, and I hope it will be added to the FAQ section. Rylan Urban Creating a ChartClosed   wpDataTables   Updated December 17, 2020 at 6:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, RylanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pascal DUMAS i haven t the customer name in report stripeClosed   Amelia   Updated December 17, 2020 at 1:30am   7 Most recent comment from [deleted]:Hello,Yes, the update won't impact your website/information. mickna shortcodes / charts also working in backend?Closed Pre-purchase questions for wpDataTables   Updated December 16, 2020 at 11:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Michael superpolvorilla Problems with configuration of minimun time for bookingClosed   Amelia   Updated December 16, 2020 at 10:59pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Jose LuisI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Elena Notification Emails not sendingClosed   Amelia   Updated December 16, 2020 at 10:51pm   7 Most recent comment from Aleksandar Vuković:Thanks Elena.Mike, if you need any assistance with this, please let us know.