We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thomas Put filter parameters in URLClosed   wpDataTables   Updated December 18, 2020 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Ah, I see Thomas, but unfortunately something like this is not possible.It's an awesome idea, and I know a lot of people would benefit from it, but it simply can't be done without some cust ... TDTrees Why is there an extra cost of £179.. added on after the initial paymentClosed Pre-purchase questions for Amelia   Updated December 18, 2020 at 12:58pm   3 Most recent comment from TDTrees:Ok, thank you mickna wpDataTables.com in Chart FooterClosed Pre-purchase questions for wpDataTables   Updated December 18, 2020 at 12:54pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MichaelGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jochen Gererstorfer Add StarsClosed Pre-purchase questions for wpDataTables   Updated December 18, 2020 at 12:49pm   6 Most recent comment from Aleksandar Vuković:Hi ThomaswpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and in front-end. If your front-end table looks ... Rod MacIver Amelia shuts down my siteClosed   Amelia   Updated December 18, 2020 at 12:24pm   3 Most recent comment from Rod MacIver:I'll dispute the charge. Ana Column list problemClosed   wpDataTables   Updated December 18, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Great news, againIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rod MacIver Batch download not workingClosed   Amelia   Updated December 18, 2020 at 12:06pm   4 Most recent comment from Miloš Jovanović:HI Rod,Sorry to hear that you are having difficulties with updating the plugin.As for the refund. Our refund policy is 15 days.So in order to ask for refund:Please log into http://store.tms-plugins. ... Benjamin Mueller EventsClosed Pre-purchase questions for Amelia   Updated December 18, 2020 at 12:00pm   4 Most recent comment from Miloš Jovanović:HI Benjamin,Is the events longer than 1 day something you consider in the future?We are definitely considering this, but I can not tell precisely when this will be available.Can you choose half days ... Justin Terrell EventsClosed   Amelia   Updated December 18, 2020 at 11:50am   3 Most recent comment from [deleted]:Hello Justin,Thank you for your purchase. You can remove that with adding custom CSS. You can try adding this CSS to the page:  .am-event-price.am-event-free {display:none !important;}or this one i ... Yamato UsabilityClosed   Amelia   Updated December 18, 2020 at 11:30am   6 Most recent comment from Aleksandar Vuković:Hello YamatoUnfortunately, that's the behavior of iOS devices and we can't do much about it.The issue has been forwarded to our development team, and hopefully they'll be able to do som ... Joseph Cannot Access AnythingClosed   wpDataTables   Updated December 18, 2020 at 11:09am   16 Most recent comment from Aleksandar Vuković:Sorry to hear that, Joseph, but understandable.I'll close the ticket now. Giulio Upgrade planClosed Pre-purchase questions for Amelia   Updated December 18, 2020 at 10:49am   4 Most recent comment from Miloš Jovanović:HI Giulio,There's no way of directly upgrading the license. Subscription based licenses can't be upgraded to Lifetime licenses. However, we can reduce the price for the Lifetime license by d ... Jeff Hide Help ButtonClosed   Amelia   Updated December 18, 2020 at 10:48am   4 Most recent comment from Aleksandar Vuković:You're welcome, JeffIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. trompkins There was an error while trying to save the table! Bad Request 0Closed   wpDataTables   Updated December 18, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello trompkinsThank you for your purchase, and sorry for the late response.The issue could've happened with the migration, but I'd need to check the table in the plugin, on front-end and in ... Pascal DUMAS google Calendar pbClosed   Amelia   Updated December 18, 2020 at 10:44am   2 Most recent comment from [deleted]:Hello Pascal,  If I understood correctly event from Google are not blocked for booking in Amelia . If this is it, please check if the option Remove Google Calendar Busy Slots  in Amelia -> Settin ...