Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
In the front-end event view, there seems to be no failsafe for faulty server response. In my case, the server returned 502 status but the loader kept spinning. It would be great to give some kind of an alert to the user. Otherwise, they are waiting for events that won't show.
Hello Martins
Amelia's front-end mostly depends on what you set it up in back-end. If there's a loader screen shown, there are a few possible causes. Maybe there are no services created, or no employees, or the employees aren't assigned to services.
Since you're seeing a server error - we need to take a look at it, and see why it's coming back with an error. The plugin itself can't know why the error is being caused, and other than saying something like "Sorry, something went wrong", there's not much we can do about it.
I will forward your suggestion to our developers, so they can work on it in the future, but if you're experiencing this issue still, please provide me the page where this is happening, and a temporary wp-admin (administrator) user, so I can remote in and see what's going on?
Please note that this is a public ticket, so make sure to enable the Private response.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Martins
Thanks for your support. 70.000 users trying to book an event is pretty extreme and I believe we never had a use-case like this.
I will forward the suggestion to add an error notification when the time slot is unavailable, so I hope that'll be included soon.
As for your use case, please feel free to add it to the ticket. We're still short-staffed, and we don't have time for live support. Our support team is getting bigger, so hopefully in a month or two, that'll be an option in cases like this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables