Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #2661308
Don’t synchronize with calendar
Closed

Comments

  •  9
    Jrm57 started the conversation

    Hey,

    A client just take an appointment. But I don’t received an email notification neither my client. But the appointment was saved into the admin panel. So I canceled it and re confirmed it by the admin panel. And I received the email notification but doesn’t synchronize into the google calendar. So can you help me? I think she took the appointment from the browser into messenger of facebook.

  •  2,498
    Aleksandar replied

    Hello Jeremy

    Do you have any redirection included through a script? If the form is redirecting you before the email is triggered, that can cause the issue.

    Regardless of where you booked the appointment from, if the employee is connected to his Google Calendar, it should be added in there.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

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    You can try wpDataTables add-ons before purchasing on these sandbox sites:

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  •   Jrm57 replied privately
  •  9
    Jrm57 replied

    Ok I just take an appointment with a client. So I took from the admin panel. When I tried to confirm it, nothing happens. No error message. So I close the windows I tried to re take the appointment but the slot was unavaible Because the appointment was ok. But I don’t receive any notification email either my client. And it doesn’t synchronize with the Google Calendar. The name of my client is Céline monet : 28 janvier 2021


    So to resolve it, I have to cancel it and re-confirm it. The email notification goes. But it doesn’t synchronize into my Google calendar. So I add manually the appointment. 


    Another client just phone me to take an appointment. And here no problem. I take appointment from the planing tab. For Céline Monet I take the appointment appointment tab.

  •  2,498
    Aleksandar replied

    Hello again Jeremy

    That does sound strange. There were some bugs in v3.0.1, but I don't recall hearing about anything similar.

    We released version 3.0.2 yesterday, so can you please update the plugin and test again? If the issue persists, let me know, and I'll engage one of our developers to further troubleshoot this.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables