As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Spalvieri plug in error from WordpressClosed   Amelia   Updated February 19, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for this information.I will forward it to our developers. We will get back to you as soon as they are done with the investigation.Best Regards.  [email protected] BUGSClosed   Amelia   Updated February 19, 2021 at 3:39pm   2 Most recent comment from [deleted]:Hello there, Sorry, I am not sure on what exactly are you referring to. Could you please send screenshots of the issue you have ? Thank you. Lawrence Marks EventsClosed   Amelia   Updated February 19, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hello Lawrence, There isn't a possibility of creating Extras for Events with Amelia's current built-in features, unfortunately. Extras can b e created for Services only. Please check out he ... Kevin Noonan Notificaiton Emails HelpClosed   Amelia   Updated February 19, 2021 at 3:20pm   4 Most recent comment from [deleted]:Hi, Kevin!Yes, the placeholder just won't appear in the notification if it's not related to the booked Service.Regarding the "Need a Customization?" option: Yes, probably, different template ... Phillip Rhodes Missing "Employees" menu as administratorClosed Pre-purchase questions for Amelia   Updated February 19, 2021 at 2:45pm   5 Most recent comment from Phillip Rhodes:Thanks Ivana.I will be buying later today! Gaelle Henaf Update not possibleClosed   Amelia   Updated February 19, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi, Henaf!Thank you for choosing Amelia.It seems like the update wasn't successfully done - like the zip file wasn't unpacked properly, something on the server/website could cause it. Could ... Veyis Sen Remove Table toolsClosed Pre-purchase questions for wpDataTables   Updated February 19, 2021 at 2:28pm   8 Most recent comment from Isidora Markovic:Hello again Veyis,Yes, that right. Sorry about that.I am glad that you found a solution. Nice job!Best regards. Lawrence Marks Payment IntegrationClosed   Amelia   Updated February 19, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hello Lawrence, You can enable both PayPal and Stripe in Amelia at the same time. If you enable these both for the services/events as well (done in the service/event under the Settings tab when you ... Randy Breland packagesClosed   Amelia   Updated February 19, 2021 at 2:18pm   2 Most recent comment from [deleted]:Hello Randy,You need to update Amelia manually by following the bellow instructions in order to get the pro version of the plugin on your website. Make sure to download the plugin from the store for ... Piotr Kowalski Mobile view on desktop - for custom tables or pagesClosed   wpDataTables   Updated February 19, 2021 at 2:00pm   4 Most recent comment from Isidora Markovic:Hi Piotr,You are welcome. If you have any other issues or questions please open a new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review ... Noemie Amelia employee's panelClosed   Amelia   Updated February 19, 2021 at 1:51pm   3 Most recent comment from [deleted]:Hi Noemie,Could you please tell me have you created the employee in the back-end of Amelia? You are using these credentials? If yes, please edit the employee and add the password again there and save ... Thesis Boonrungsimon Import appointmentsClosed   Amelia   Updated February 19, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi, Thesis!Thank you for choosing Amelia.Sorry to disappoint you but at the moment it is not possible to import the employees, customers or appointments with the files. This is a requested feature, an ... Ashley Basett axis text highchairsClosed   wpDataTables   Updated February 19, 2021 at 12:56pm   2 Most recent comment from Isidora Markovic:Hello Ashley Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days. There's a bug in v3.4.1 Please replace files on thes ... luca marcon upgrade plugin failedClosed   Amelia   Updated February 19, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi, Luca!Thank you for choosing Amelia.As far as I understand, the error appeared when you installed the full Amelia version?If you installed Amelia Lite before purchasing the license, the Lite versio ... Noemie RemindersClosed Pre-purchase questions for Amelia   Updated February 19, 2021 at 12:00pm   4 Most recent comment from [deleted]:Hi, Noemie!Thank you for your feedback. I'm glad I could help.We would be glad to answer any other questions you may have. Best Regards.