We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Roberta Blue Step-by-Step BookingClosed   Amelia   Updated February 8, 2021 at 1:12pm   3 Most recent comment from Aleksandar Vuković:Hello Roberta. Thank you for your purchase.Anwar, thank you for your assistance here.Roberta, when you booked an appointment from front-end, while still logged into your admin account, that account ha ... mahmood Charts do not stay inside of their respective divsClosed   wpDataTables   Updated February 8, 2021 at 1:06pm   4 Most recent comment from Aleksandar Vuković:Hi again mahmoodGoogle Charts experience the worst behavior when it comes to padding and margins. Other engines do allow some CSS tweaks, but Google Charts offer very little.Unfortunately, until we in ... David Caple Excel VBA macrosClosed Pre-purchase questions for wpDataTables   Updated February 8, 2021 at 12:57pm   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your interest in wpDataTables.You are correct, the plugin can only pull the data from the Spreadsheet, but you wouldn't be able to include macros, or edit those tables, s ... Liam rabbitt decimal pointClosed   wpDataTables   Updated February 8, 2021 at 12:35pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LiamIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Peter Vogelaar google calendarClosed   Amelia   Updated February 8, 2021 at 12:27pm   2 Most recent comment from [deleted]:Hi, Peter!Sorry for the delayed response, we don't work on weekends.1. I'm afraid I have to disappoint you: Google integration doesn't work two ways equally. Appointments from Amelia ca ... Janis Angele customising front-endClosed   Amelia   Updated February 8, 2021 at 12:23pm   3 Most recent comment from [deleted]:Hello Janis, Glad to see you managed to find an answer to your question, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly ... hrvr latest wpdatatables releaseClosed   wpDataTables   Updated February 8, 2021 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hello hrvresortSorry to hear you're having issues with the plugin.This version has been live for a week, and we haven't had these complaints. There are some bugs which are easily resolved, b ... Adam feature questionClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 11:20am   2 Most recent comment from [deleted]:Hi Adam,Thank you for your interest in our plugin.Unfortunately at the moment we don't have option for booking multi-day services. Like you've realized from your research at the moment we ha ... Steven French Cannot find a hosting domain that supports wpDataTables pluginClosed Pre-purchase questions for wpDataTables   Updated February 8, 2021 at 11:17am   2 Most recent comment from Aleksandar Vuković:Hello StevenThank you for your interest in our plugin.I have never heard that GoDaddy has restrictions like this. This is a WordPress site, so every software installed on it is a 3rd party software. W ... Abu Tahir Load time is slow on amelia calling pageClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:58am   4 Most recent comment from [deleted]:Hi Saqib,I apologize for your waiting. We don't work over the weekends and I have checked with the support, your issue has been forwarded to our development team so they can investigate what caus ... Christian Issues with colors and fonts from themeClosed   Amelia   Updated February 8, 2021 at 10:57am   8 Most recent comment from Aleksandar Vuković:Hello SaqibFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... sumit afterpay integration with ameliaClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:48am   3 Most recent comment from Miloš Jovanović:Hi sumit,Thank you for your inquire.We do have integration with WooCommerce, but I can not guarantee that it will work with the other Woo Plugin for payment.The only thing to test this out is to use o ... Pierre-Leon Simard-Lemoyne Is this refundableClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Pierre-Leon,Thanks so much for showing interest.Yes, of course. We provide 15 days money-back guarantee. You can try Amelia for 15 days and if it does not suit you in your account you just need to ... BUSEYNE Karyne evenement notificationsClosed   Amelia   Updated February 8, 2021 at 10:31am   2 Most recent comment from [deleted]:Hello, Buseyne!Sorry for the delayed response, we don't work on weekends.The official language of our support is English, therefore I'll have to use Google translate to answer your question. ... Jeffrey Kimel IntegrationClosed   Amelia   Updated February 8, 2021 at 10:16am   2 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Unfortunately, we cannot guarantee that this scenario will work flawlessly. Amelia can send ...