We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Cecilio Webb Data in Table Change after Modifying ParametersClosed   wpDataTables   Updated February 4, 2021 at 8:57am   8 Most recent comment from Aleksandar Vuković:I'm sorry to disappoint you, Cecilio, but that can't be done.Formulas and merged cells are not supported, so you would need to add formulas in our Formula (Calculated) Columns when the tabl ... Unions NSW Stripe: send data to "receipt_email"Closed   Amelia   Updated February 4, 2021 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello Michelle.You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php There, around line 56 add this code: if (isset($data['metaData ... Lindsay Table no longer displayingClosed   wpDataTables   Updated February 4, 2021 at 7:57am   2 Most recent comment from Aleksandar Vuković:Hello LindsayThank you for your purchase, and sorry to hear about this.If you added your purchase code, and updated the plugin through the Plugins page, it should've updated to v3.4.1. The only w ... Thorsten Staender Custom Fields attachment not accessible in employee panelClosed   Amelia   Updated February 4, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello ThorstenThank you for your purchase.I can't replicate this issue locally; the attachment is seen both when you edit the appointment from the panel, and when you click on it to expand:Pleas ... Andre Can't create appointments in back-endClosed   Amelia   Updated February 4, 2021 at 3:07am   3 Most recent comment from Andre:Please close ticket. Thanks Andre Can't select Services in PackagesClosed   Amelia   Updated February 4, 2021 at 3:07am   3 Most recent comment from Andre:Sorted thank you. Please close ticket. I can't see any way to close it from my side. Rohan Amelia BookingClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 12:56am   5 Most recent comment from Rohan:Thank you, Liza Alexander T Martins Employee panel display optionsClosed   Amelia   Updated February 3, 2021 at 9:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AlexanderIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. spounch update 3.4Closed Pre-purchase questions for wpDataTables   Updated February 3, 2021 at 9:05pm   5 Most recent comment from Aleksandar Vuković:Great news, thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Markus Leitner Row sorting for manually created tablesClosed   wpDataTables   Updated February 3, 2021 at 9:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MarkusI'm sorry I couldn't be of more assistance here. Sergio Sanchez CRITICAL ERROR on WPClosed   wpDataTables   Updated February 3, 2021 at 8:21pm   2 Most recent comment from Aleksandar Vuković:Hello SergioThank you for your purchase, and sorry to hear about the inconvenience.I can only try installing the plugin on your website, and see what error it throws. Also, if you are able to provid ... Elizabeth Starks EventsClosed   Amelia   Updated February 3, 2021 at 8:20pm   2 Most recent comment from Aleksandar Vuković:Hello ElizabethThank you for your purchase.I'm sorry, but I don't quite understand what you're trying to achieve here. All events need to have a preset date and time, so people would on ... Alex Repeating EventsClosed   Amelia   Updated February 3, 2021 at 6:20pm   2 Most recent comment from [deleted]:Hello Alex, There isn't a possibility to choose the weeks for the recurrence of events with Amelia's current built-in features, unfortunately. You can only choose weekly, monthly, yearly, ... Jrm57 Delay disabledClosed   Amelia   Updated February 3, 2021 at 5:01pm   6 Most recent comment from [deleted]:Hello Jeremy, It isn't possible that this has changed by itself, if you can reproduce an issue where this changes on some other change in Amelia, let us know so we could check it out. You need t ... Marta Maleta Custom time event bookingClosed   Amelia   Updated February 3, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hello Marta, Thank you for your purchase. You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to some 15 or 5 min, as the time interval ...