As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Carin POEDITClosed   Amelia   Updated February 23, 2021 at 8:53am   4 Most recent comment from [deleted]:You are welcome, Carin. Glad to see the issue is gone, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Dan Wahpepah calendar mis-timedClosed Pre-purchase questions for Amelia   Updated February 23, 2021 at 8:32am   5 Most recent comment from [deleted]:Hi Dan,Thank you for letting me know; I'm glad it's resolved now.If you have any questions in the future, please feel free to reach back out via new ticket. Danilo Gonella PackageClosed   Amelia   Updated February 23, 2021 at 8:21am   6 Most recent comment from [deleted]:Thank you for the kind reply, Danilo.I see; this would only be possible outside of the package.I'm sorry I could not find an alternative solution.If there is any feature, such as this one, that y ... Paul Spalvieri PHP errorsClosed   Amelia   Updated February 23, 2021 at 8:14am   2 Most recent comment from [deleted]:Thank you Paul,I'm sorry to hear that you're experiencing such issues - I understand that one of our colleagues is currently in the email correspondence with you regarding PHP errors and is ... Ramses Reschedule Patient AppointmentsClosed   Amelia   Updated February 23, 2021 at 2:46am   7 Most recent comment from Ramses:They sent me a custom version by email. I uploaded that one and it worked. You'll likely need to request it.  Roberto demosClosed Pre-purchase questions for Amelia   Updated February 22, 2021 at 6:30pm   3 Most recent comment from Roberto:Hi Ivana!Ok, thanks a lot about all the answers.I am gonna take a look to the documentation. Thanks.Best Wishes,Robert Sebastian Gendry (How) Is it possible to duplicate a dataTable?Closed   wpDataTables   Updated February 22, 2021 at 5:21pm   3 Most recent comment from Sebastian Gendry:Got it. Thank you! Shota Ando Is it possible to show Services and Packages separately?Closed   Amelia   Updated February 22, 2021 at 5:11pm   4 Most recent comment from [deleted]:You are welcome, Shota! Glad I could be of help. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Levente Alföldy QuestionsClosed Pre-purchase questions for Amelia   Updated February 22, 2021 at 4:51pm   2 Most recent comment from [deleted]:Hi, Levente!Thank you for your interest in Amelia.Yes, you can set the locations through the Employee's working hours. So, the same service will be available in different buildings on different w ... Samuel one service, 2 employeesClosed Pre-purchase questions for Amelia   Updated February 22, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi, Samuel!I apologize for the delayed response, we don't work on weekends.Thank you for your interest in Amelia.Unfortunately, at the moment we have only an option to book one time spot with onl ... Ian Cheng Qian Wu Catalogue View not appearing correctlyClosed   Amelia   Updated February 22, 2021 at 4:07pm   4 Most recent comment from [deleted]:Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Phillip Rhodes feedbaclClosed   Amelia   Updated February 22, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hi Phillip,If you have more services assigned to different employees at the same time, then you can have more than one appointment at the same time, as the number of appointments booked at a time is t ... David Friedland Duplicating EventsClosed Pre-purchase questions for Amelia   Updated February 22, 2021 at 3:45pm   2 Most recent comment from [deleted]:Hi, David!I apologize for the delayed response, we don't work on weekends.And thank you for your interest in Amelia.Unfortunately, there isn't a possibility to duplicate events in Amelia and ... V Lab REFUNDClosed   Amelia   Updated February 22, 2021 at 3:41pm   2 Most recent comment from [deleted]:Good day!I'm sorry to hear that Amelia didn't suit your business.To request a refund, please follow the steps below:Log in to http://store.tms-plugins.com/ with the credentials you receive ... Hilda Steyn Working HoursClosed   Amelia   Updated February 22, 2021 at 3:31pm   2 Most recent comment from [deleted]:Hi, Hilda!I apologize for the delayed response, we don't work on weekends.I'm glad to know the issue was resolved.We would be glad to answer any other questions you may have. Best Regards.