We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Calmo Agency Customer panel access notificationClosed   Amelia   Updated February 9, 2021 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello thereThe "Customer Panel Access" email is sent when your customers ask for a password reset. The log-in URL for the customer panel needs to be added with %customer_panel_url% placeholder in "Ap ... Liam rabbitt SQL QueryClosed   wpDataTables   Updated February 9, 2021 at 9:18am   4 Most recent comment from Aleksandar Vuković:You're welcome, LiamIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Anthony Error 500Closed   Amelia   Updated February 9, 2021 at 9:10am   4 Most recent comment from [deleted]:Glad to see that the issue is gone, thank you for letting me know. You are welcome, Anthony!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Cristian error 500Closed   Amelia   Updated February 9, 2021 at 8:51am   4 Most recent comment from Aleksandar Vuković:You're welcome, CristianUnfortunately, at the moment there are only 2 font options to choose from in Amelia's settings. We're working on a new customize feature, which will include a lo ... Massimiliano SQL variable in the sql queryClosed   wpDataTables   Updated February 9, 2021 at 8:49am   5 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MassimilianoIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Hide rows based on value or conditionClosed   wpDataTables   Updated February 9, 2021 at 8:04am   4 Most recent comment from Aleksandar Vuković:Sure thing, Dave.So, if a cell value of a certain column is below 1000, you're assigning a new CSS class "hide" to the row.This class should work automatically, hiding the rows that are below 100 ... Renato Thobias Filter type Selectbox does not workClosed   wpDataTables   Updated February 8, 2021 at 10:18pm   4 Most recent comment from Aleksandar Vuković:Hello RenatoThat's a fix for cell values that include brackets ( ) and I don't see any entries like this in your screenshot.Please provide me a temporary WP-admin login for your site where ... Brandi Keiser Google and Zoom IntegrationClosed   Amelia   Updated February 8, 2021 at 10:01pm   3 Most recent comment from Aleksandar Vuković:Thank you for your assistance, Anwar, greatly appreciated.Brandi, what Anwar said is correct.If you need to include the Zoom link for the employee in the employee's Google Calendar busy event, y ... DFSKarma "Last Updated" Feature?Closed   wpDataTables   Updated February 8, 2021 at 9:59pm   2 Most recent comment from Aleksandar Vuković:Hello DFSKarmaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can, however, add a timestamp column, that can be sorte ... Hugo Jose Carotti Aubel ConsultaClosed   Amelia   Updated February 8, 2021 at 5:48pm   2 Most recent comment from [deleted]:Hi, Hugo!Thank you for choosing Amelia.We do have an integration with PayPal, Stripe and WooComerce. You can see more information on how they work on our website. Unfortunately, we do not have Mercado ... Mari Pfeiffer Amelia appointments not showing up in Google calendarClosed   Amelia   Updated February 8, 2021 at 4:51pm   8 Most recent comment from [deleted]:Hi Mik, The user solved the issue on their own, so I am not sure what exactly was the issue in the end, when I checked everything seemed to be working fine. Please open a new ticket and let us know w ... Rhodes After Entering my details instead of submit button, it's showing as cancel buttonClosed   Amelia   Updated February 8, 2021 at 3:43pm   5 Most recent comment from [deleted]:Hi, Rhodes!Sorry for the delayed response, we don't work on weekends.It seems like a custom CSS was applied on this page.Is it possible that you or someone else from your team made any changes?Ho ... Daniel Calvo Moreno DiferenceClosed   Amelia   Updated February 8, 2021 at 2:41pm   3 Most recent comment from [deleted]:Hello Daniel, Thank you for your purchase. Glad to see you managed to find an answer to your question, thank you for letting us know. If you have any other questions or concerns feel free to open ... Marco Pineda Redirect URIClosed   Amelia   Updated February 8, 2021 at 1:58pm   2 Most recent comment from [deleted]:Hi, Marco! Sorry for the delayed response, we don't work on weekends. There are two ways to change the URI. One is by inspecting the page, and the other one is by going through the database. 1.� ... Sophie Catégorie and shortcode for eventsClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 1:12pm   2 Most recent comment from Miloš Jovanović:HI Sophie,Thank you for your inquire.Sorry to disappoint you but unfortunately something that you require below is not possible to achieve with our plugin built-in features at the moment.