We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sophie Amelia ConfigurationClosed Pre-purchase questions for Amelia   Updated February 5, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hi, Sophie!Thank you for your interest in Amelia.Yes, the unnecessary drop-downs (like Employee or location selection) can be hidden with a custom CSS that we can provide you with. So, the booking for ... John Paul Dala Email is Not workingClosed   Amelia   Updated February 5, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi John Paul Dala,  Thank you for your purchase.  Please check our instructions for setting this up. If you use SMTP it can be used with Gmail like we provided an example for or any other mail ser ... Oscar Togo Customize fields and cancel/reschedule linksClosed   Amelia   Updated February 5, 2021 at 12:56pm   3 Most recent comment from Aleksandar Vuković:Hello OscarFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jeffrey Kimel WebhooksClosed   Amelia   Updated February 5, 2021 at 11:53am   2 Most recent comment from [deleted]:Hello Jeffrey, Yes, the data sent via web hooks from Amelia has information about customers' answers to the custom fields for the booked appointments. If you have any other questions or concern ... Christian Zoom integrationClosed   Amelia   Updated February 5, 2021 at 11:24am   4 Most recent comment from [deleted]:You are welcome, Christian. This is how the Zoom integration in Amelia works, unfortunately there isn't an option to change that with the current features. If you have any other questions or co ... Kelly Spence events are not displaying on the front endClosed   Amelia   Updated February 5, 2021 at 11:18am   4 Most recent comment from [deleted]:Hello Kelly, Could you please tell me do you have more events in the future that should be seen on the front-end and they are not? If this is the case, please provide me a temporary WP-admin login ... Oliver Hillebrand EventsClosed   Amelia   Updated February 5, 2021 at 11:15am   6 Most recent comment from Aleksandar Vuković:You too, Oliver, thank you! 100% Leiden Locations LocatorClosed   Amelia   Updated February 5, 2021 at 11:13am   6 Most recent comment from Aleksandar Vuković:Hello again MarcoWell, including it on front-end is not possible in any way.What you can do is use [ameliabooking service=1], so a page for each service, and then use another Map plugin, which will sh ... Lamber Calendar reservartions viewClosed Pre-purchase questions for Amelia   Updated February 5, 2021 at 10:53am   2 Most recent comment from Miloš Jovanović:Hi Lamber,Thank you for your inquire.We do have 15 days money-back guarantee, so you can use that period to test the plug in out.Nevertheless, something that you require is Inventory booking which un ... Oswaldo Rangel Issuing Receipts if customers books a paid serviceClosed   Amelia   Updated February 5, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi, Yulia!Thank you for choosing Amelia.It depends on the payment method you are planning to use. As you probably know, Amelia has the following payment options: PayPal, Stripe and WooCommerce integra ... Rik Engelen Woocommerce and tables + php + hyperlinks exportClosed Pre-purchase questions for wpDataTables   Updated February 5, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello RikThank you for your interest in wpDataTables.1. We don't have native integration with WooCommerce, but we're planning on developing that. At the moment, you can create tables from Wo ... Vivien Feld PackagesClosed   Amelia   Updated February 5, 2021 at 9:22am   5 Most recent comment from Vivien Feld:Thank you Vivien Feld Week TimetableClosed   Amelia   Updated February 5, 2021 at 9:22am   3 Most recent comment from Vivien Feld:Thank you OMAR NO DATAClosed   Amelia   Updated February 5, 2021 at 8:54am   2 Most recent comment from [deleted]:Hi, Omar!Thank you for choosing Amelia.Could you please check your Employee's settings? Did you set their working hours? Looking forward to hearing from you. Oscar Simultaneous bookingsClosed   Amelia   Updated February 5, 2021 at 8:18am   2 Most recent comment from Aleksandar Vuković:Hello OscarThank you for your purchase.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ta ...