As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Spalvieri plug in calendarClosed   Amelia   Updated February 18, 2021 at 12:04pm   6 Most recent comment from [deleted]:Hello Paul,  Thank you for the credentials.  I logged in and I can see the Calendar view right away properly, please look at the attachment. Like I mentioned in the other ticket , if you have these ... César Yucra Translation of wordsClosed   Amelia   Updated February 18, 2021 at 11:49am   10 Most recent comment from [deleted]:Hi again, Cesar!Thank you for the answer. Please unpack this zip in the plugin folder, and overwrite existing files when prompted (2 files to be changed). After that, you'll need to clear the ca ... Yvonne Verdonk cyrrilic charactersClosed   wpDataTables   Updated February 18, 2021 at 11:39am   3 Most recent comment from Isidora Markovic:Hi Yvonne,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.I am glad that you found a solution.Best regards. Roberto Ortega Chaves Booking same service to another employer at same timeClosed Pre-purchase questions for Amelia   Updated February 18, 2021 at 11:36am   4 Most recent comment from Miloš Jovanović:Hi Roberto,Yes, it might be the case, you need to have  "Allow reservation below minimum capacity" turnd on. César Yucra PackageClosed   Amelia   Updated February 18, 2021 at 11:36am   13 Most recent comment from [deleted]:Cesar,I'm glad to know it worked.Thank you for your patience.If you have any other questions, please let us know. Julia Steinhauser App in App IntegrationClosed   Amelia   Updated February 18, 2021 at 11:29am   4 Most recent comment from [deleted]:Hi, Julia!Sorry for the delayed response, we fell behind our normal speed due to a National holiday.Amelia isn't an open-source plugin, so we won't be able to share sourcecode with your deve ... Matúš Blocked text fieldsClosed   Amelia   Updated February 18, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi Matus, This happens in case customers are logged in to WP or to the front-end customer panel, so the booking form recognizes the logged user and pre-fills their information. It isn't possibl ... Ardy Lingatong Zoom Link and Google CalendarClosed   Amelia   Updated February 18, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi Ardy,  For any information about appointments in Amelia, you want to have in your Google calendar, you can add placeholders to the fields Event Title and Event Description which you will find in ... Gary Event StatusClosed   Amelia   Updated February 18, 2021 at 10:54am   2 Most recent comment from [deleted]:Hello Gary, There isn't a possibility of changing the Closed status with Amelia's current built-in features, unfortunately.  I will add this as a feature request to our list, and please su ... Rudy Feature QuestionClosed Pre-purchase questions for Amelia   Updated February 18, 2021 at 10:39am   2 Most recent comment from [deleted]:Hello Rudy,In case that customer decides to exit before the completion, an appointment will not be booked.Yes, we have added option in General Settings to send ics file in the notifications so custome ... Martins Tiltins Cancelation URL in emailClosed   Amelia   Updated February 18, 2021 at 9:33am   12 Most recent comment from [deleted]:Hello Robin, The issue here was some formatting, not a common issue, so we would need to check this out on your website - why it isn't working for you. So , please open a new (your) ticket rega ... James Creating a service without calendar bookingClosed   Amelia   Updated February 18, 2021 at 9:22am   2 Most recent comment from [deleted]:Hi James, Thank you for your purchase. Glad to see you love Amelia, thank you! You can create a service in Amelia that won't be seen on the front-end, if that could help your use case, you jus ... Hasan Product price historyClosed Pre-purchase questions for wpDataTables   Updated February 18, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi HasanThank you for reaching out to us.Could you give us a bit more detail on what you are trying to achieve? You can create tables and charts using our plugin and import data from CSV files or othe ... Randy Breland appointment times / Service TimesClosed   Amelia   Updated February 18, 2021 at 9:16am   3 Most recent comment from [deleted]:Hello Randy, Thank you for your purchase.Glad to see you managed to find the option you needed, thank you for letting us know. If you have any other questions or concerns feel free to open a new tick ... Phillip Rhodes Work for party venue booking?Closed Pre-purchase questions for Amelia   Updated February 18, 2021 at 9:07am   2 Most recent comment from [deleted]:Hi Philip,thank you for taking interest in Amelia!This can work, sure:You can create a Service that will show rent times, and rent fees, during workdays. And, then you can create a separate Service th ...