We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Wesley Scott ErrorClosed Pre-purchase questions for wpDataTables   Updated February 8, 2021 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello WesleyThank you for your interest in the plugin.Can you please provide me the XML file, so I can take a look at it? Are you following the format required?wpDataTables presently accepts this, and ... Darius Cordell Setting Up Services / EmployeesClosed   Amelia   Updated February 8, 2021 at 9:13am   2 Most recent comment from [deleted]:Hello Darius, Apologies for replying a bit later, we don't work on weekends. I see this is a duplicate ticket, and I've replied to the other ticket regarding this matter earlier, so pleas ... Marlon Dyce Booking unavailable when not logged inClosed   Amelia   Updated February 8, 2021 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello MarlonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Emmanuel Dodoo Cann disappearance of booking formsClosed   Amelia   Updated February 8, 2021 at 8:55am   4 Most recent comment from [deleted]:You are welcome, Emmanuel. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Craig Olney plugin conflictClosed   Amelia   Updated February 8, 2021 at 8:54am   5 Most recent comment from [deleted]:You are welcome, Craig. I hope the suggestions will help out. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Martin Hordijk Can't select employees within servicesClosed   Amelia   Updated February 8, 2021 at 8:52am   4 Most recent comment from [deleted]:You are welcome, Martin. Glad to see that the issue is gone, thank you for letting me know. It can happen if you book appointments or access the front-end panels while logged in to WP as an admin.If ... Harald subscriptionClosed   Amelia   Updated February 8, 2021 at 6:50am   4 Most recent comment from [deleted]:Hi, Harald!Sorry for the delayed response, we don't work on weekends.You're welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Darius Cordell upload images in booking formClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 5:54am   2 Most recent comment from [deleted]:Hi, Darius!Sorry for the delayed response, we don't work on weekends.Could you please provide us with more details? Is the field displayed on a booking form? What was the format of the attached f ... Vivien Feld PackagesClosed   Amelia   Updated February 7, 2021 at 9:34pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, VivienIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jason Long Zoom URL placeholder!!!Closed   Amelia   Updated February 7, 2021 at 9:23pm   2 Most recent comment from Aleksandar Vuković:Hello JasonFirst, I'd like to ask you to keep it professional, and avoid using curse words. Any further responses including them will be ignored.Thank you for understanding.As for your ticket - ... Ashley Gonzalez Woocommerce Composite CompatibilityClosed Pre-purchase questions for Amelia   Updated February 7, 2021 at 12:15pm   2 Most recent comment from [deleted]:Hello, Ashley!Thank you for your interest in Amelia.Yes, our plugin has integration with WooCommerce. You can find more details here.Regarding product availability: if you have 2 products and you want ... Christian Trophy Graphic EventsClosed   Amelia   Updated February 6, 2021 at 9:54pm   4 Most recent comment from Aleksandar Vuković:Thanks for understanding, ChristianOur developers said they'll work on this in the future. They will be working on a new Customize feature soon, so this should also be implemented in it. Christian Notification cancellationClosed   Amelia   Updated February 6, 2021 at 9:53pm   4 Most recent comment from Aleksandar Vuković:Thanks for your feedback, ChristianI forwarded it to our development team, so hopefully they will add this in one of our future updates. Christian Customer PanelClosed   Amelia   Updated February 6, 2021 at 9:45pm   4 Most recent comment from Aleksandar Vuković:You're welcome ChristianGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Johan Seutens outlook sync multi-tenant apps new policyClosed   Amelia   Updated February 5, 2021 at 5:41pm   5 Most recent comment from [deleted]:Hi, Johan!I'm sorry for the delayed reply. It happens to everyone, no worries. And thank you for letting us know you resolved it!We would be glad to answer any other questions you may have.