As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Shambavi Jayaramaiah 2-factor authenticationClosed   Amelia   Updated February 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi Shambavi, There isn't a possibility of enabling two-factor authentication in Amelia with its current built-in features, unfortunately. Enabling it in WP wouldn't affect the panels I' ... Chris Buttons to open in new windowClosed   wpDataTables   Updated February 18, 2021 at 8:04am   2 Most recent comment from Isidora Markovic:Hi Chris,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.if your buttons contain an HTML tag 'a' then you ca ... Marco Pauselli Link from a valueClosed   wpDataTables   Updated February 18, 2021 at 7:33am   2 Most recent comment from Isidora Markovic:Hi Marco,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days. Well we don't have this built-in function, but you can ... ali calendarClosed   Amelia   Updated February 17, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hello, Ali!Thank you for choosing Amelia.The official language of our support is English, therefore I will have to use Google translate for answering your inquiry. I would like to apologize for possib ... Bettina Schaden Zoom links for multi-day events in notificationsClosed   Amelia   Updated February 17, 2021 at 7:13pm   2 Most recent comment from [deleted]:Hi, Bettina!Sorry for the delayed response.Unfortunately, at the moment each event can have only one Zoom link, no matter how long it lasts.The only option that would allow to send Zoom links automat ... Richard Remove autocomplete="off" attribute from the booking form Phone fieldClosed   Amelia   Updated February 17, 2021 at 6:22pm   4 Most recent comment from [deleted]:You are welcome, Richard. I see your point, and hope it will be considered for modification in the future versions of Amelia. If you have any other questions or concerns feel free to open a new tick ... Ijeoma Fromt end editingClosed   wpDataTables   Updated February 17, 2021 at 5:05pm   2 Most recent comment from Isidora Markovic:Hi Ijeoma,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.When you are working with our add-on for Formidable Forms pl ... Elsa Barbe Calendar synchClosed   Amelia   Updated February 17, 2021 at 5:01pm   2 Most recent comment from [deleted]:Hi Elsa,  Could you please check if you have enabled the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Integrations -> Google Calendar Settings? Also, if you have some bigger ... Florin Lungu Is not workingClosed   Amelia   Updated February 17, 2021 at 4:42pm   7 Most recent comment from [deleted]:Hello Florin, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plu ... Pyxel Media Paypal Transaction DeniedClosed   Amelia   Updated February 17, 2021 at 4:39pm   2 Most recent comment from [deleted]:Hi there, To be honest, I haven't seen that error so far with PayPal so I can't tell where it could be coming from, unfortunately. I'm afraid that something that you need to check/setup ... Wladimir Espinoza Endless loading if no user is logged inClosed   Amelia   Updated February 17, 2021 at 4:25pm   2 Most recent comment from [deleted]:Hi Wladimir, Thank you for your purchase and apologies for replying a bit later, we had some non-working days due to a holiday in our country. When you just get the spinning wheel, without it ever l ... bill google calendarClosed   Amelia   Updated February 17, 2021 at 3:46pm   2 Most recent comment from [deleted]:Hello Bill, Thank you for your purchase and apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.There are two ways to ch ... Paul Spalvieri Employee services not populatingClosed   Amelia   Updated February 17, 2021 at 3:43pm   2 Most recent comment from [deleted]:Hello Paul, Apologies for the delayed response, we don't work on weekends and we had some non-working days due to a holiday in our country.Since you provided credentials in the other ticket I c ... Paul Spalvieri new update not allowing me to book appointmentsClosed   Amelia   Updated February 17, 2021 at 3:35pm   6 Most recent comment from [deleted]:Hello Paul, Apologies for replying a bit later, we had some non-working days due to a holiday in our country.Thank you for the credentials. I booked one appointment on the front-end properly, please ... Kim Johansen Admin booking overriding work hours????Closed   Amelia   Updated February 17, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hello Kim, Like I mentioned in the other ticket, this isn't possible with Amelia's current built-in features, unfortunately. The bookings can be made only inside the employees' work h ...