We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kuanysh Klyshev Switching a websiteClosed   Amelia   Updated February 10, 2021 at 8:42am   6 Most recent comment from [deleted]:Hi, Kuanysh!Ok, there are basically two options:1. If you are moving the whole website to another domain, we can suggest using the Duplicator Plugin. We use it and it's working fine because it wi ... David formatting issuesClosed   Amelia   Updated February 10, 2021 at 8:03am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. That should solve the issue you're having. Edouard Employee working hoursClosed   Amelia   Updated February 10, 2021 at 8:00am   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, EdouardI'll forward this to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ... Stephen Cadman Work availability calendarClosed Pre-purchase questions for Amelia   Updated February 9, 2021 at 9:16pm   6 Most recent comment from [deleted]:Stephen,You're welcome. Glad to know I could help!Yes, you can set the maximum capacity to 4, and then each time slot will be available for 4 volunteers. After that, once it's fully bo ... Melvin Brea Employee label: "Duration"Closed   Amelia   Updated February 9, 2021 at 5:39pm   12 Most recent comment from [deleted]:You are welcome, Melvin. Glad to see you found it and that it solves the issue, thank you for letting me know. I will forward this so it can be implemented in the following updates of Amelia. If you ... Christian Guthermann inquiryClosed Pre-purchase questions for Amelia   Updated February 9, 2021 at 5:20pm   3 Most recent comment from Christian Guthermann:Thank you for your reply. I will keep this in mind. Michael Hockstein Add Description Exerpt in Amelia Catagory ViewClosed   Amelia   Updated February 9, 2021 at 5:08pm   4 Most recent comment from [deleted]:You are welcome, Michael. Glad to see that, thank you for letting me know. Unfortunately, no, we will implement new customize options in one of the future updates to the plugin, but for now we can� ... Chris Amelia customer accessClosed   Amelia   Updated February 9, 2021 at 2:39pm   2 Most recent comment from [deleted]:Hello Chris, Thank you for your purchase. You need to add a placeholder for the customer panel URL to the email notification customers get when they book an appointment in Amelia (the approved appoi ... adel Make location selection mandatoryClosed   Amelia   Updated February 9, 2021 at 2:29pm   2 Most recent comment from Aleksandar Vuković:Hello AdelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our develo ... Samuel LIu wpDataTables can not be updatedClosed   wpDataTables   Updated February 9, 2021 at 2:25pm   4 Most recent comment from Aleksandar Vuković:Hello SamuelNo worries, I deactivated the license from that website, so you can now activate it on your new domain. Camille Goudard payment integration optionClosed Pre-purchase questions for Amelia   Updated February 9, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hi Camille, Absolutely, I will be happy to elaborate.From Amelia's side, there truly are no additional fees during transactions that we require; we also haven't had any reports from our cli ... Alex Morson MYSQL Query FailingClosed   wpDataTables   Updated February 9, 2021 at 2:15pm   2 Most recent comment from Aleksandar Vuković:Hello AlexThank you for your purchase.Please note some this when working with the server-side processing feature: Please do not use “LIMIT” in the SELECT statement. wpDataTables adds it automati ... Leanne Bird Events extrasClosed   Amelia   Updated February 9, 2021 at 2:02pm   2 Most recent comment from [deleted]:Hi Leanne, There isn't a possibility of creating Extras for events in Amelia with its current built-in features, unfortunately. You can create extras for services/appointments only in Amelia. Y ... Leslie Layout of TableClosed   wpDataTables   Updated February 9, 2021 at 12:43pm   8 Most recent comment from Aleksandar Vuković:Hello LeslieSure, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you� ... François Question about calendarClosed   Amelia   Updated February 9, 2021 at 12:01pm   2 Most recent comment from [deleted]:Hi, Francois!Thank you for choosing Amelia.Yes, this is possible with our plugin.  In order to set booking available only from July to September, you need to delete the working hours in the assigned ...