As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

lastadam Site broken after Report Builder plugin uploadedClosed   Report Builder for wpDataTables   Updated February 23, 2021 at 12:58pm   16 Most recent comment from Aleksandar Vuković:Awesome, lastadam, thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shota Ando Details about Minimum time required before canceling/reschedulingClosed   Amelia   Updated February 23, 2021 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello ShotaThat's 24 hours before the scheduled event. David Law Padding TimeClosed   Amelia   Updated February 23, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi David, There isn't such possibility with Amelia's current features, unfortunately. The service duration + its buffer times must fit in one day/24 hours in order for you to be able to bo ... Abhinav Tripathi Members only EventsClosed Pre-purchase questions for Amelia   Updated February 23, 2021 at 12:14pm   2 Most recent comment from [deleted]:Hi Abhinav,thank you for your kind inquiry.As we previously discussed, at the moment there isn't such integration between Amelia and PM Pro; perhaps you can download an additional plugin that wi ... Richard Client picking staffClosed   Amelia   Updated February 23, 2021 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.Please add this custom CSS on the page: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } David user creationClosed   Amelia   Updated February 23, 2021 at 11:45am   6 Most recent comment from Aleksandar Vuković:Hello again DavidAmelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress log-in, or any other log ... Elias Intermittent working hours during the same dayClosed   Amelia   Updated February 23, 2021 at 11:23am   3 Most recent comment from [deleted]:Hi, Elias!I apologize for the delayed response.As Nicolaie mentioned, you can do it by dividing working days into periods in the Employee's profile, for example:We would be glad to answer any oth ... briant ogando Is there any way to add the day of the week to place holders?Closed   Amelia   Updated February 23, 2021 at 10:47am   2 Most recent comment from [deleted]:Hi, Briant!Thank you for choosing Amelia.Unfortunately, at the moment we don't have such a placeholder.We are always looking for ideas on how to make Amelia better. So if you have a couple of min ... Philippe Weickmann Google CalendarClosed   Amelia   Updated February 23, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello Anne,  Could you please tell me have you enabled the option Remove Google Calendar Busy Slots  in Amelia -> Settings -> Integrations -> Google Calendar Settings? Also, if you have some bigge ... Michael Dearden Setting upClosed   Amelia   Updated February 23, 2021 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.Amelia is a WordPress plugin, and it can only work in WP environment. briant ogando My form is not workingClosed   Amelia   Updated February 23, 2021 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello BriantThank you for your purchase.I just made an appointment on your website:The booking was completed successfully, without any issues. Can you test again please? Shota Ando CSS customizationClosed   Amelia   Updated February 23, 2021 at 10:26am   2 Most recent comment from [deleted]:Hello Shota, You can try adding !important:  .amelia-app-booking #am-events-booking .am-event-list .am-event .am-event-data .am-event-info .am-event-sub-info > div {     display: none !important; ... Shota Ando Dynamic change of Default Appointment StatusClosed   Amelia   Updated February 23, 2021 at 10:16am   2 Most recent comment from [deleted]:Hello Shota, There isn't such possibility in Amelia with its current built-in features, unfortunately. You can only choose the status for all services in general in Amelia -> Settings -> Genera ... Heather FilteringClosed   wpDataTables   Updated February 23, 2021 at 9:43am   6 Most recent comment from Isidora Markovic:Hi Heather,Thank you so much for the great review.Have a nice day. Sebastian Gendry How to use wpDataCharts with Gravity Forms dropdown fieldsClosed   Gravity Forms integration for wpDataTables   Updated February 23, 2021 at 9:08am   4 Most recent comment from [deleted]:You are most welcome You can use check boxes for the string type column only as there has to be an integer column involved, for example we can use the Number option in the gravity Form to collect sp ...