We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Will Hearn Payment Presale QuestionClosed Pre-purchase questions for Amelia   Updated February 10, 2021 at 2:43pm   2 Most recent comment from [deleted]:Hi Will,Thank you for the kind inquiry.Amelia itself does not have an option of "holding" this type of information. However, as we are integrated with WooCommerce, you can check with their support if ... Malcolm Zeger Chart Series Dropdown SelectionClosed   wpDataTables   Updated February 10, 2021 at 2:37pm   2 Most recent comment from [deleted]:Hi MalcolmThank you for reaching out to us. Currently our charts do not support drop down selections but as a workaround you can use our Charts data filtering option, this will enable you to filter t ... Rodrigo de la Fuente Márquez Choose dates on events - UserClosed Pre-purchase questions for Amelia   Updated February 10, 2021 at 2:36pm   4 Most recent comment from [deleted]:Thank you for the example!We will then have 4 separate weekly events (if you plan for these tours to repeat every week). Here is a "step by step" to make the process easier:- Go to create a New Event ... Martin Hordijk Recurring CouponsClosed   Amelia   Updated February 10, 2021 at 1:20pm   4 Most recent comment from Aleksandar Vuković:That's one of the licenses we are selling.It includes all features of Basic + Packages feature. It can also be used on 3 domains, where Basic can only be used on 1 domain. You can see the pricing ... Florian Extra services notificationClosed   Amelia   Updated February 10, 2021 at 1:15pm   2 Most recent comment from [deleted]:Hi, Florian!Thank you for your inquiry.Unfortunately, at the moment, we have a bug with Extras in email notifications, so they can't be added in there, but it will be fixed in our next update. So ... Emanuele Remote DB connectionClosed   wpDataTables   Updated February 10, 2021 at 12:14pm   9 Most recent comment from Aleksandar Vuković:Thanks for the assistance, EmanueleTim, if you don't know how to install the drivers on Apache, please reach out to your hosting provider. You can take a look at Microsoft's documentation ... Julia Steinhauser Integrate Amelia Tools into Front End ProfilesClosed   Amelia   Updated February 10, 2021 at 12:07pm   4 Most recent comment from [deleted]:Hi, Julia!Sorry for this misunderstanding.I replied to the other ticket you opened, so I won't duplicate the same information here.If you have any other questions, please let us know. Michael portalClosed   Amelia   Updated February 10, 2021 at 12:00pm   7 Most recent comment from [deleted]:Hi, Michael! I saw my colleague posted that SiteGround requires authentication under the other ticket on the same issue. There were no further responses from you yet. Please check it so we can procee ... Luca Ronchi Follow up email selective by serviceClosed   Amelia   Updated February 10, 2021 at 11:43am   2 Most recent comment from [deleted]:Hi, Luca!Thank you for your inquiry.This is not possible with Amelia's current built-in features, unfortunately. Only one email template is available for all services/events in Amelia per Notific ... Taewoo No error: TypeError: this.$store is undefinedClosed   Amelia   Updated February 10, 2021 at 11:43am   6 Most recent comment from [deleted]:You are welcome. Thank you, but I couldn't login to the website (not by adding wp-admin to the URL at least). But I checked the page where you have the panels, this is probably caused by a conf ... Glenn Skovby Data table with weekdaysClosed   wpDataTables   Updated February 10, 2021 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello GlennThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We don't have any filters like ... Robert Belanger Blank entry on checkboxClosed   wpDataTables   Updated February 10, 2021 at 10:40am   2 Most recent comment from Aleksandar Vuković:Hello RobertThat's not expected behavior and if there's an empty value in a selectbox, it will filter per All existing values. If you see an empty value in a check-box filter, it usually imp ... webcodeft Need % suffix in vertical axis in chartClosed   wpDataTables   Updated February 10, 2021 at 10:31am   6 Most recent comment from Aleksandar Vuković:Hello again Please note that wpDataChart callbacks are not included in the provided support for the plugin, and using them requires some level of coding skills.This code should work, and if it doesn ... Jude EventsClosed   Amelia   Updated February 10, 2021 at 10:03am   2 Most recent comment from [deleted]:Hi, Jude!Thank you for choosing Amelia.I see this is a duplicate ticket and my colleague responded to the other one so you can check it out and continue solving the issue there.We would be glad to ans ... Corey Orr Extras Custom Field OptionClosed Pre-purchase questions for Amelia   Updated February 10, 2021 at 10:01am   2 Most recent comment from [deleted]:Hi Corey,Thank you for the kind inquiry!Unfortunately, we currently only have an option for Extra (which will prompt Duration of Extra Service, and Quantity; it does not give an option for choosing ad ...