As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

César Yucra Schedule conflictClosed   Amelia   Updated February 24, 2021 at 11:51am   4 Most recent comment from Aleksandar Vuković:You're welcome, CésarIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Henriette Removing sections in descriptionClosed   Amelia   Updated February 24, 2021 at 11:37am   4 Most recent comment from [deleted]:Hi, Henriette!Thank you for the link.Please try these CSS: #am-service-booking > div > div.am-service > div.am-service-header > div.am-service-data > div.am-service-info > div:nth-child(2){display:non ... Christoffer Andersson Delete customers automaticallyClosed   Amelia   Updated February 24, 2021 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello ChrisI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can delete customers manually, and the customers themselves ... Eshley Nau Does anyone know of to setup the package of service feature?Closed   Amelia   Updated February 24, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello EshleyIn order to use Amelia Pro, you first need to deactivate and delete Amelia Basic. Before you do that, go into Amelia Settings/Activation and make sure "delete database tables" is disabled. ... Mike Dickson Multiple Lines is Displayed Col HeaderClosed   wpDataTables   Updated February 24, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi MikeThank you for reaching out to us.Unfortunately this is not possible with the plugin's built-in features, but if you would like to see this implemented in one of our future updates please t ... Guillermo Veiga Employee planel front endClosed   Amelia   Updated February 24, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi Guillermo,  You can connect Employees to a WordPress user only if they have an Amelia Employee user role there.  In your case, you have set this user as an Administrator, so you don't need t ... Ashley collins Shortcodes not workingClosed   Amelia   Updated February 24, 2021 at 10:43am   2 Most recent comment from [deleted]:Hello Ashley, If you are getting a spinning wheel / only endless loading for Amelia , it usually indicates that you're missing one of the following: Category and serviceEmployeeEmployee is not ... Mike HTML emailsClosed   Amelia   Updated February 24, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Mike,thank you for reaching out!I see; you would like to customize the email text and give it a more personal touch, so that the clients could feel more comfortable. Did you have anything particul ... Alvaro SlownessClosed   Amelia   Updated February 24, 2021 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello JaimeWe can recommend cloning your website with the Duplicator plugin. It will generate a couple of files which you can run on the new website, duplicating it.If you only wish to migrate Ameli ... Romain BUSSI Employee e--mailClosed   Amelia   Updated February 24, 2021 at 10:08am   3 Most recent comment from Aleksandar Vuković:Hello RomainThank you for your purchase.That is it - only one user (customer or employee) can have one email address, so when you deleted the customer, the issue was resolved.If you have any further ... Boj Conditional format excel exportClosed   Report Builder for wpDataTables   Updated February 24, 2021 at 10:05am   6 Most recent comment from Aleksandar Vuković:Hello again BojHere's what I see in the file you sent:There's no TRUE or FALSE text, and I can only see these green fields where cells have "TRUE" in them.As for the page - I can't a ... Jeff Haring Charts not loadingClosed   wpDataTables   Updated February 24, 2021 at 9:10am   9 Most recent comment from [deleted]:You are most welcomeI am happy to hear the issue is resolved. Please don't hesitate to contact us if there is anything else we can assist you with, we are always happy to helpHave a wonderful day ... Nicholas Pennisi Adding to an exisiting tableClosed   wpDataTables   Updated February 24, 2021 at 8:29am   4 Most recent comment from [deleted]:You are most welcome You can add iframes to the table by setting the column type to multi-line string and then pasting the iframe code to the row where you want to have it appear.I hope this helps pl ... Kiran front end calendar and merchant serviceClosed Pre-purchase questions for Amelia   Updated February 23, 2021 at 9:41pm   2 Most recent comment from [deleted]:Hi, Kiran!Thank you for your interest in Amelia.1. If you want the available classes to be displayed and then the customers to choose from them, you can use Events since they have a list view. You can ... Emmanuel Dodoo Cann Location RequiredClosed   Amelia   Updated February 23, 2021 at 9:19pm   4 Most recent comment from [deleted]:Hi, Kywong!Thank you for choosing Amelia.Unfortunately, at the moment it's not possible to make location selection mandatory. We are always looking for ideas on how to make Amelia better. So if y ...