I use Wp data tables in the local server and its works without internet(can't connect to the internet anytime).
When i use Highcharts create a chart, the chart is working, On the formatting and preview page, i can change the series color and see at preview, then i click save chart.
But when i go to my site, i was found the series color change back to the default color(blu). and if go back to the formatting and preview page, the series color its also return to the default color*(so the change cant save)
Ps: plot background color/border color its can be changed, only series color not working.
Sorry for the delay in our responses, has been national holidays in our country for the last few days.
We are not sure how you are able to create Highcharts in an environment where is no internet, because Highcarts including scripts from their API like code.highcharts.com/highcharts.js
Can you please tell me which version of the plugin you are using?
Did you clear your server and browser cache?
If you do that and you have installed the latest version of plugin 3.4.1, then please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to a third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also, point me on chart id where you have this issue and also a page where you are using it so we can investigate.
I asked earlier about using Highcharts in an no internet environment, and the response is as follows:
Charts are being pulled from their API's, so an internet connection is mandatory here.
If you want to use them without the internet connection, you can change the paths in files
wp-content/plugins/wpdatatables/controllers/wdt_admin.php from line 353 onward; and in wp-content/plugins/wpdatatables/source/class.wpdatachart.php from line 2721 for Google Charts and from line 2727.
Instead of the links, you would need to add relative links with the path; depending on where the library's files are copied.
Sorry but I can't give you any remote authorization, the server can't connect to any internet environment. So do you have another way to resolve this problem? Thanks
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
I am afraid that is very difficult to figure out what is going on without access and investigate what is going on because can be anything.
What you can try is to first deactivate all plugins clear server and browser cache and check are you still have to issue?
If that not helps do the same with changing your theme because conflict with themes or any other third-party plugins is always possible due to the nature of WordPress.
Also, you can try to create a video with this issue with one Inspect element->Console of the browser so we can see if they're the same errors and to see in detail about your issue.
The last thing we can do is to send us your clone of the website over the Duplicator plugin and then install it in our local environment and check can we reproduce the same issue.
That is all we can do but we can not guarantee that we will find what is going on for sure.
Good Morning
I use Wp data tables in the local server and its works without internet(can't connect to the internet anytime).
When i use Highcharts create a chart, the chart is working, On the formatting and preview page, i can change the series color and see at preview, then i click save chart.
But when i go to my site, i was found the series color change back to the default color(blu). and if go back to the formatting and preview page, the series color its also return to the default color*(so the change cant save)
Ps: plot background color/border color its can be changed, only series color not working.
Thanks a lot
Hi ZEPENG,
Thank you for your purchase
Sorry for the delay in our responses, has been national holidays in our country for the last few days.
We are not sure how you are able to create Highcharts in an environment where is no internet, because Highcarts including scripts from their API like code.highcharts.com/highcharts.js
Can you please tell me which version of the plugin you are using?
Did you clear your server and browser cache?
If you do that and you have installed the latest version of plugin 3.4.1, then please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to a third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also, point me on chart id where you have this issue and also a page where you are using it so we can investigate.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thanks
I asked earlier about using Highcharts in an no internet environment, and the response is as follows:
Charts are being pulled from their API's, so an internet connection is mandatory here.
If you want to use them without the internet connection, you can change the paths in files
wp-content/plugins/wpdatatables/controllers/wdt_admin.php from line 353 onward; and in wp-content/plugins/wpdatatables/source/class.wpdatachart.php from line 2721 for Google Charts and from line 2727.
Instead of the links, you would need to add relative links with the path; depending on where the library's files are copied.
Sorry but I can't give you any remote authorization, the server can't connect to any internet environment. So do you have another way to resolve this problem? Thanks
Hi ZEPENG,
Sorry for the late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
I am afraid that is very difficult to figure out what is going on without access and investigate what is going on because can be anything.
What you can try is to first deactivate all plugins clear server and browser cache and check are you still have to issue?
If that not helps do the same with changing your theme because conflict with themes or any other third-party plugins is always possible due to the nature of WordPress.
Also, you can try to create a video with this issue with one Inspect element->Console of the browser so we can see if they're the same errors and to see in detail about your issue.
The last thing we can do is to send us your clone of the website over the Duplicator plugin and then install it in our local environment and check can we reproduce the same issue.
That is all we can do but we can not guarantee that we will find what is going on for sure.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables