Okay
  Public Ticket #2702983
settings page issues
Closed

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  • Tim started the conversation

    I have installed WPDataTables in Wordpress.  When I go to the settings option, it pulls up the page, but it isn't formatted correctly.  Everything is in one long column, and nothing is where it should be.  There are no drop-down boxes.  Where drop-down boxes should exist, all the options are displayed beneath.  Nothing accepts input, not even the buttons at the bottom.  At the bottom of the screen, it just says "error" with a "Close" button and an "X" underneath it.  It then says 

    You are about to cancel creating wizard, there is no undo! You will be redirect to Browse page.

    No, Continue Yes, Cancel

    None of the buttons work.  I have not connected it to a database yet.  The browser I am using is Brave, but I have tried Chrome and Edge.  I would really like to try this software out before purchasing it.  Of course, I won't commit to purchasing unless I know I can get it up and running.

  • [deleted] replied

    Hi Tim

    Thank you for reaching out to us.

    Could you please download the plugin from our store and install it again. From what we see the CSS files are missing so this should fix the issue. If the issue persists please try changing your theme or deactivate other plugins you might have one by one until you find the one that is creating this conflict with our plugin.

    Do let us know if this helped.

  • Tim replied

    Thank you, Blaženka.  Disabling the plugin called "WPIDe" appeared to have fixed the problem.

  • [deleted] replied

    You are most welcomesmile.png

    Glad that we solved the issue.

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.