As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Scott Bowie PHP Fatal error: Uncaught Error: Call to a member function format()...Closed   wpDataTables   Updated March 5, 2021 at 8:51am   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Scott!It's definitely that, and it will be forwarded to our development team for review. I don't know if they'll be able to fix it (skipping the first dash), ... Alyson Melhus notificationsClosed   Amelia   Updated March 5, 2021 at 8:50am   4 Most recent comment from [deleted]:Hi Alyson, cron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be ... Shota Ando Some time slot doesn't appear in reservation calendar.Closed   Amelia   Updated March 5, 2021 at 7:55am   6 Most recent comment from [deleted]:Hi Shota,Now that your time slot step is changed, can you see if your employee hours can fit these appointments into their day?Adjust time slot duration to 1 hour for 1 hour service, if this does not ... Suzanne Torenvliet Settings lay outClosed   Amelia   Updated March 5, 2021 at 7:49am   4 Most recent comment from [deleted]:Hi Suzanne,thank you for replying, and for providing the link.Yes, I see that the layout is still the basic one. Please try going back to the options in the first screenshot, and press Annuleren, then ... samantha wakefield calendarsClosed   Amelia   Updated March 4, 2021 at 11:06pm   4 Most recent comment from [deleted]:I'm happy to helpPlease feel free to contact us if you have any other questions.  Michael Montefusco Employees not showing up in servicesClosed   Amelia   Updated March 4, 2021 at 10:18pm   5 Most recent comment from [deleted]:Hi, Michael!This issue can be caused by a conflict with another plugin (especially cashing one).Please deactivate all other plugins and try to add Employees/Services under the new Admin user. If it d ... deloche delete time slotsClosed   Amelia   Updated March 4, 2021 at 10:04pm   2 Most recent comment from [deleted]:Bonjour, Deloche!Thank you for choosing Amelia.The official language of our support is English, therefore I will have to use Google translate for our communication. I'd like to apologize for the ... xavier c Packages of ServicesClosed Pre-purchase questions for Amelia   Updated March 4, 2021 at 9:48pm   2 Most recent comment from [deleted]:Hi, Xavier!Thank you for your interest in Amelia.Packages is a new feature that allows creating packages of multiple appointments (of the same or different services). Packages can have the duration an ... Mr Mark Martin Catelog View not displaying correctlyClosed   Amelia   Updated March 4, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hello, Mr. Mark Martin!Thank you for choosing Amelia.It looks like Amelia's CSS wasn't applied on the page.Please open Amelia -> Customize tab, click on "Reset", and then on "Save". It shoul ... DoctorZoidberg Changing locationsClosed   Amelia   Updated March 4, 2021 at 6:15pm   4 Most recent comment from [deleted]:You are welcome. Yes, when you create a custom field in Amelia you will see a placeholder for that custom field in the placeholders list on the Amelia Notifications page , so you can add it to the ema ... Denis Autofill coupon codes on checkout pageClosed   Amelia   Updated March 4, 2021 at 6:06pm   4 Most recent comment from [deleted]:You are welcome, Denis. Yes, JS files are modified (minimized) in the public version of plugin, but unfortunately we can not send you our source code because that is the policy of our company. There ... Sean SMS stuck in queueClosed   Amelia   Updated March 4, 2021 at 6:00pm   10 Most recent comment from [deleted]:Sean,Thank you for your reply.I'll keep you posted. stefan hamburger Employee Calendar BlockClosed   Amelia   Updated March 4, 2021 at 2:46pm   2 Most recent comment from [deleted]:Hi Stefan,thank you for purchasing Amelia!You can go to Amelia > Settings > Roles Settings > Employee, and allow your employee to manage their own appointments here. Svea Dietz ​Cannot save changed colorsClosed   Amelia   Updated March 4, 2021 at 1:07pm   2 Most recent comment from [deleted]:Hi, Svea!I apologize for the delayed response.Please open Amelia -> Customize page, click on "Reset" and then on "Save". That should resolve the issue.Best Regards.  stefan hamburger Seperate Zoom Integrations Per EmployeeClosed   Amelia   Updated March 4, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi stefan hamburger,Thank you for your purchase. Zoom integration in Amelia is done for only one Zoom account, there isn't a possibility of connecting Amelia to more different Zoom accounts, unfo ...