As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Maximiliano Morena Amelia NotificationsClosed   Amelia   Updated March 5, 2021 at 11:37am   2 Most recent comment from [deleted]:Hi, Maximiliano!I apologize for the delayed response.Are you able to receive other types of Notifications?Please make sure you updated Amelia to the new version 3.1 (you can check it on WP -> Plugins ... Alice Multiple google calendarsClosed Pre-purchase questions for Amelia   Updated March 5, 2021 at 11:33am   2 Most recent comment from [deleted]:Hello, Alice!Thank you for your interest in Amelia.You need only one Google Calendar to establish the integration. After that, you can connect an unlimited number of Calendars for your Employees. You ... Javier Muñoz attachment limit sizeClosed   Amelia   Updated March 5, 2021 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello JavierUnfortunately, the upload limit for that is the same as the upload limit of your WordPress' Media Library (basically, your entire WordPress site). We're using the native WordPres ... Nicholas Pennisi Error uploading google sheet published web documentClosed   wpDataTables   Updated March 5, 2021 at 11:19am   10 Most recent comment from Aleksandar Vuković:Hi again NicholasWe don't have any integration with popup plugins. The ones that our customers used in the past caused issues with wpDataTables. For instance, they did work, but when you hover ov ... spounch 'Clear filters' is not displayed.Closed Pre-purchase questions for wpDataTables   Updated March 5, 2021 at 11:01am   2 Most recent comment from [deleted]:Hi spounchThank you for reaching out to us.The Clear filters button, if turned on, can only be displayed if the filers are placed above the table, it cannot be displayed if the filters are in the head ... Donny Lairson Data to display breakageClosed   wpDataTables   Updated March 5, 2021 at 10:43am   6 Most recent comment from Isidora Markovic:Hi Donny, Sorry to hear your frustration.  If you can spare a couple of minutes of your time, I'd like to explain. Please note that wpDataTables is not a database management tool as PHPMyAdmin, ... Thomas Hönemann Customer frontend calender viewClosed   Amelia   Updated March 5, 2021 at 10:35am   2 Most recent comment from [deleted]:Hi Thomas, thank you so much for your kind inquiry.You can set up a service that will have an employee, whose working days will only be April 25th and May 6th.Unfortunately, there isn't a possib ... Thomas Hönemann Customer FrontendClosed   Amelia   Updated March 5, 2021 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hello again ThomasI don't believe it's difficult, but it does require some additional work. They have it added to their tasks for the next update, so I hope it will be included in it. Michael Bulk adding data rowsClosed   wpDataTables   Updated March 5, 2021 at 10:06am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThis is not possible from within the plugin.If the table is a database table (manual, SQL query based or imported table), you can save the file you want to upload the table with as CSV, ... Janis Angele Amelia problems with loading eventsClosed   Amelia   Updated March 5, 2021 at 10:04am   6 Most recent comment from [deleted]:Hi, Janis!That's great! I'm glad to know the issue was resolved.Yesterday we released the new Amelia version 3.1. Please make sure you updated your plugin after installation.Also, please, tr ... Sylvie Hanna Amelia employeeClosed   Amelia   Updated March 5, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Marie-Blanche, Employees in Amelia don't have permissions to delete anything , they can only cancel their appointments but not delete them, unfortunately. Only administrator of the website hav ... Daniel Aengenheyster Digital TicketsClosed   Amelia   Updated March 5, 2021 at 9:53am   2 Most recent comment from [deleted]:Hello Daniel, There isn't such possibility in Amelia with its current built-inf eatures, unfortunately, and there isn't an integration with such a tool available for Amelia. You can suggest ... yjy addOnDrawCallbackClosed   wpDataTables   Updated March 5, 2021 at 9:24am   7 Most recent comment from Aleksandar Vuković:Thanks for the response, AlejandroCan you provide us with log-in details for easyberry-iot.com? I forwarded the ticket to one of our developers, so he can take a look, but I believe he'll nee ... Sarah Howell Multiple EmployeesClosed   Amelia   Updated March 5, 2021 at 9:07am   4 Most recent comment from Aleksandar Vuković:You're welcome, SarahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Martini Under finance tab, package purchase information doesn't showClosed   Amelia   Updated March 5, 2021 at 8:59am   6 Most recent comment from [deleted]:You are welcome, Martini. Glad to see that the issue is gone, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.