We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jesús Sandoval Amelia FunctionalitiesClosed   Amelia   Updated April 15, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello JesúsThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.1. Custom fields are only linked ... Jap button behaviourClosed   Amelia   Updated April 15, 2021 at 9:26am   7 Most recent comment from [deleted]:Hi Jap,thank you; and yes you are correct.Events are shown on front-end correctly now.You should exclude Amelia's JS and CSS from being combined or minified on front-end. Abiel helpClosed   wpDataTables   Updated April 15, 2021 at 9:21am   2 Most recent comment from [deleted]:Hi AbielThank you for reaching out to us.If I understood you correctly, you'd only want to filter the table per these values, so when column A is filtered, column B will only show results relate ... Matthew Hunt Does Amelia allow booking depositsClosed Pre-purchase questions for Amelia   Updated April 15, 2021 at 9:11am   12 Most recent comment from Miloš Jovanović:Hi,Thanks for asking.We are working on the deposit payment at the moment so this feature should be available very soon! Best regards. mike purchase code keeps disappearingClosed   Amelia   Updated April 15, 2021 at 9:09am   2 Most recent comment from Aleksandar Vuković:Hello Mike.This usually happens if the purchase code is (for some reason) saved with a space in the database. So, even though it looks normal, and it is saved successfully in the plugin, it's sav ... Norm Sash Add totals row to calculated columnClosed   wpDataTables   Updated April 15, 2021 at 9:09am   2 Most recent comment from [deleted]:Hi NormThank you for reaching out to us. If you are using a formula column please note there are some limitations In tables with server-side processing formula columns cannot be used for grouping, ... Emmanuel Dodoo Cann Upgrade AmeliaClosed   Amelia   Updated April 15, 2021 at 7:21am   19 Most recent comment from [deleted]:Hi Emmanuel,Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within Packages, you can choose which Services you'd like to join, ... Sujoy Presale query on license transferClosed Pre-purchase questions for Amelia   Updated April 14, 2021 at 9:00pm   2 Most recent comment from [deleted]:Hi, Sujoy!Thank you for your inquiry.Yes, sure. It is possible to manage domains in the account on our store, so you will be able to activate Amelia on a new domain at any time.Please let us know if y ... Ken Request failed with status code 500 warningClosed   Amelia   Updated April 14, 2021 at 8:40pm   9 Most recent comment from [deleted]:Hi, Ken!Our developer changed DB_HOST from localhost 127.0.0.1 and now it works. He did it in wp-config.php:Please test it again. Robert Fernandez EventsClosed   Amelia   Updated April 14, 2021 at 7:06pm   3 Most recent comment from Robert Fernandez:That solution works great. Thanks! Sabine PaymentsClosed Pre-purchase questions for Amelia   Updated April 14, 2021 at 5:01pm   2 Most recent comment from [deleted]:Hi Sabine,thank you for reaching out to us!Unfortunately, there are no integrations with other plugins that would allow this, nor does Amelia currently have a deposit system. Our developers will be wo ... Aaron Hide Calender in booking formClosed   Amelia   Updated April 14, 2021 at 4:53pm   2 Most recent comment from [deleted]:Hi Aaron,thank you for reaching out to us!Unfortunately, at the moment, frontend booking requires set date and time to be chosen by a client.Alternatively, you can hide Amelia from the site and make b ... Eduardo Fonseca aweber integrationClosed   Amelia   Updated April 14, 2021 at 4:09pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to us.Unfortunately we are not integrated with Aweber, however, a webhook in Amelia can be created for each one of these actions: booking completed, booking c ... Carlos Laporta Calendar front endClosed   Amelia   Updated April 14, 2021 at 3:15pm   2 Most recent comment from [deleted]:Hi Carlos,thank you for reaching out to us!It's because one of them is used only for Events, and the other one only for Services.The first screenshot of the calendar, is the Event Calendar View, ... Marcelo Bi-lingue websiteClosed Pre-purchase questions for Amelia   Updated April 14, 2021 at 2:52pm   2 Most recent comment from [deleted]:Hi Marcelo,thank you for taking interest in Amelia, and for contacting us!I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. ...