We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Ansell Conditional formattingClosed   wpDataTables   Updated April 14, 2021 at 6:27am   2 Most recent comment from [deleted]:Hi MartinThank you for reaching out to us.You can do this only if you add a custom CSS class to all numerical columns, and then define the color with custom CSS. Then, using conditional formatting y ... Travis Gravity formsClosed   Gravity Forms integration for wpDataTables   Updated April 14, 2021 at 6:16am   13 Most recent comment from [deleted]:Hi TravisThis would only be possible with an SQL Query table, where you would show only the last 7 days with one of these queries: SELECT * FROM Table_Name WHERE connect_time >= DATE_ADD(CURDATE(),IN ... Linda Adding a custom field for two items in eventsClosed   Amelia   Updated April 13, 2021 at 8:43pm   7 Most recent comment from [deleted]:Hi, Linda!I'm glad to know the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Nicole Calendar settingsClosed   Amelia   Updated April 13, 2021 at 5:52pm   2 Most recent comment from Aleksandar Vuković:Hello NicoleThank you for your purchase.Unfortunately, there's no way to hide the days of the week or to display time slots that have already been booked.These are good suggestions, so please fee ... Dan EventsClosed Pre-purchase questions for Amelia   Updated April 13, 2021 at 5:30pm   2 Most recent comment from [deleted]:Hi, Dan!Thank you for your inquiry.I'm afraid, there's no option to set different prices for one Service or Event in Amelia at the moment.Probably, if you use Services, the regular price wil ... Fernando Coello Minimum time before a reservationClosed   Amelia   Updated April 13, 2021 at 1:41pm   2 Most recent comment from [deleted]:Hi Fernando,thank you for reaching out to us!Have you made this setting in General Settings? If so any changes before this would not reflect; please check individually for your services, in Amelia > S ... Miriam Sanguineti Event Booking / CouponClosed   Amelia   Updated April 13, 2021 at 1:28pm   2 Most recent comment from Aleksandar Vuković:Hello MiriamThank you for your purchase.You can actually create a package of events, but they can overlap with regular events, so if you have a capacity, you can see overbooking.So, to create a packag ... Daniel Chen Can you add a custom notification for events?Closed   Amelia   Updated April 13, 2021 at 1:20pm   4 Most recent comment from Aleksandar Vuković:We've had this planned for a while, Daniel, but there were always more important features to be implemented before.It is finally higher on our "to-do" list, so hopefully it will be added soon. Brad PackagesClosed   Amelia   Updated April 13, 2021 at 1:17pm   6 Most recent comment from Aleksandar Vuković:Hello Brad and Matt.Matt, you're correct - if the appointment is cancelled, it's considered as a cancelled appointment, just like in real life. Your customers have the ability to reschedule ... Tasha Tabannor-Robinson Booking WizardClosed   Amelia   Updated April 13, 2021 at 12:58pm   6 Most recent comment from [deleted]:Tasha,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best regards.  Rolando the graphics are not displayed in firefox, with the filterClosed   Powerful Filters for wpDataTables   Updated April 13, 2021 at 12:51pm   4 Most recent comment from Aleksandar Vuković:Hi again RolandoI'm glad to hear it looks normal. I checked this page also, and it works with the filter also. Anna Goncalves AligningClosed   wpDataTables   Updated April 13, 2021 at 10:58am   2 Most recent comment from [deleted]:Hi Anna Thank you for reaching out to us. There's no way to set this up with table or column settings, so you would need to add a custom CSS class to the column you wish to change the alignment f ... Tim Menting Group appointment bugClosed   Amelia   Updated April 13, 2021 at 10:41am   4 Most recent comment from [deleted]:Glad to hear it's resolved, Tim.If you have any questions, feel free to contact again.I wish you a pleasant day Marcel Janssen Integration Microsoft TeamsClosed   Amelia   Updated April 13, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi Marcel,thank you for reaching out to us!Unfortunately, that isn't a planned feature yet, if you suggested it here, users will be able to vote for it and it can be considered in the future. We ... Joanna Kozlowska domains synchClosed Pre-purchase questions for Amelia   Updated April 13, 2021 at 8:21am   2 Most recent comment from [deleted]:Hi Joanna,thank you for contacting us!Unfortunately, it cannot work the way you require. In a multi-site environment, all the sites (no matter if they have different domains or the same domain with su ...