We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Richard Different price in evening / weekendClosed   Amelia   Updated April 12, 2021 at 9:29pm   2 Most recent comment from [deleted]:Hi, Richard!Thank you for choosing Amelia.I'm afraid, it's not possible to set dynamic prices in Amelia at the moment. You can suggest that as a feature request here, or check if this reque ... Brad The booking form not displayingClosed   Amelia   Updated April 12, 2021 at 7:23pm   6 Most recent comment from [deleted]:Hi, Brad!Sorry for the delayed response, we don't work on weekends.1. Regarding the doubled time slots issue - your time zone is set to UTC+0 (please note that in order to avoid issues you shoul ... Daniel Weiss premium not workingClosed   wpDataTables   Updated April 12, 2021 at 5:21pm   4 Most recent comment from [deleted]:Please log into our store following this link, download the full version from there, since you already purchased the plugin you will be able to download the file for free. To make sure the table is ... Succeedat Languages dynamic shortcodesClosed   Amelia   Updated April 12, 2021 at 3:33pm   4 Most recent comment from [deleted]:Hi,thank you for the kind reply!Also, thank you for taking time to go suggest it.If it works for you that way - great! I am just unable to suggest any workarounds that are not related to Amelia direct ... Marie Amadis Events - I'd like to turn off registration on my website and send users to register to another websiteClosed   Amelia   Updated April 12, 2021 at 3:20pm   2 Most recent comment from [deleted]:Hi Marie,thank you for reaching out to us.Unfortunately Amelia does not have an automatic way that would allow redirection.You can try adding a link to the other website in the Event Description; howe ... Manula Considering having only one login (WooCommerce) to view bookings in AmeliaClosed   Amelia   Updated April 12, 2021 at 2:08pm   2 Most recent comment from [deleted]:Hi Manula,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.Unfortunately, besides the WooCommerce Cart where the payments are made, Amelia and Woo ... Ashik Activation WordpressClosed Pre-purchase questions for Amelia   Updated April 12, 2021 at 1:40pm   2 Most recent comment from [deleted]:Hi Ashik, thank you for reaching out to us; I apologize for the later response, as we don't work on weekends. Unfortunately the email may have been directed to your Junk or Spam folder. However, ... Igor Kardashevskiy Very LONG TABLE LOADClosed   wpDataTables   Updated April 12, 2021 at 1:36pm   2 Most recent comment from [deleted]:Hi IgorThank you for reaching out to us.I can see that this is a duplicate ticket and my colleague has already replied there so I will be closing this one.Please don't hesitate to open a new tick ... Alex Petrie Events not loadingClosed   Amelia   Updated April 12, 2021 at 1:20pm   21 Most recent comment from [deleted]:Alex,Thank you for the explanation, we might use this info for prospective cases.I'm glad the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Andy Cereghino Forcing extrasClosed   Amelia   Updated April 12, 2021 at 1:09pm   5 Most recent comment from Andy Cereghino:Thank you a huge lot Aleksandar!That's indeed very good news ! :)I'll keep on hoping there are no big issues/delays :)CheersAndy Tim FontsClosed   Amelia   Updated April 12, 2021 at 12:46pm   8 Most recent comment from Aleksandar Vuković:You're welcome, Tim.I hope they are implemented soon also! MENHADI HASAN some button not working after implementing chartClosed   wpDataTables   Updated April 12, 2021 at 12:18pm   9 Most recent comment from [deleted]:Hi MenhadiThe table is not shown beause there is no echo found in front of do_shortcode where you are using the wpdtatables shortcode John Winternitz Google Calendar IntegrationClosed   Amelia   Updated April 12, 2021 at 11:32am   4 Most recent comment from Aleksandar Vuković:Hi again JohnExisting appointments from Amelia will not be created in Google Calendar, but only the new appointments made after the integration has been established. Also, the integration only works f ... Yana Melekhavets MS SQL SERVERClosed Pre-purchase questions for wpDataTables   Updated April 12, 2021 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello YanaThank you for your interest in our plugin.In wpDataTables settings, in the Separate DB Connection tab, you need to add the host, username, password, port, database name, and connect to it.Th ... Eduardo Fonseca integrate Amelia events with webinarjamClosed   Amelia   Updated April 12, 2021 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello EduardoI'm sorry but we don't have integration with these services.You can try using web hooks, but we cannot provide any concrete help with those, since we're not familiar with ...