Okay
  Public Ticket #2760173
Refund
Closed

Comments

  • Zahid Mirza started the conversation

    Hi Team,

    First of all thanks a lot for providing community, such a wonderful plugin. I tried this plugin and is working great, but as I have informed and asked for the solution for my issue in the previous ticket, it is not going to work for me. 

    As it will consume lots of time as I have to create more than 500 graphs, according to the plugin, to meet my requirements.

    On conclusion, my Team decided to not to go with your plugin.

    Hence,  I kindly request you to issue a refund and revoke the license from my domain.

    Thanks a lot in advance!

  • [deleted] replied

    Hi Zahid

    We are sorry to hear that, if there is anything else we can do please do let us know.

    To request a refund please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you're still within 15 days from purchase you will see the "Request Refund" button.

    6366610744.png

    If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

    After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

    9137845838.png

    That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.