Hi Clement

Thank you for reaching out to us.

We're aware of the issue with attachments, but at the moment there's nothing we can do about it. Our developers informed me that this is caused by the manner in which Gravity is saving data. They are going to work with their team in order to resolve this, but I cannot say when it will be fixed, unfortunately. Editing a row where there is an image, or an attachment will cause the attachment to get deleted. We still don't have a workaround for this.

I do hope we'll be able to resolve this soon, but honestly, I don't believe Gravity Forms' team works that much with our developers. If I recall correctly, they can't agree on a fix at the moment, and there's not much we can do about this without them.

Hi Clement

Formidable Forms based tables cannot be edited, so you can add attachments to the form, but you will not be able to edit the data, only display it in wpDataTables.

Hi Clement

When we check this works fine locally.  Please check the server's error log, and send it to us. 

Also, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hi Clement

Thank you for the information, however we need to debug the plugin, and see why it's doing this. Logging into the website won't help, so we need the duplicator, to debug the site locally. 

As for the error messages, they can happen for a few reasons, but they always happen for server side tables (MySQL, manual or imported tables).

Check if you have any errors, notices, warnings in your console. If there are, resolve them first, because they are interrupting wpDataTables' admin-ajax calls and the errors returned are referring to either bad Ajax or bad JSON response.

Another thing that could be causing this is cache. If the data is being cached on the page, the returned data is not the same, or not at least what wpDataTables is expecting to see, so the error occurs. Try clearing all cache from your website and browser, and then prevent the pages containing wpDataTables from being cached.

Last, it could be the data in the table(s) - if the data is not the type that it should be (for example, a non-numerical value in an integer or a float column), or if the data has been changed for a formula column. Try creating a new table from the source table and see if it's going to cause errors. If it doesn't (after excluding cache as the cause), look for differences between data, filters, etc.

I hope that helps.

Hi Clement 

I'm glad to hear you were able to resolve the previous issue.

Could you please give us some more details on the issue you are experiencing now, how does it happen, what is the course of action we need to do to replicate this, etc?

Hi Clement 

Thank you for clarifying. I forwarded this to our developers to take a look.

I will update you as soon as I hear back from them.

Thank you for your time and patience.

Hi Clement 

Unfortunately as I stated before Gravity form attachments are not supported through our addon so Gravity form table with attachments cannot be editable.

From your last response we assume you have found the cause of the issue so could you please let us know if there is anything you would like us to do on our end regarding this?

Hi Clement

If you found help here: https://tmsplugins.ticksy.com/ticket/2504897/ Chris replied on that ticket, so please  check that. This is a custom solution, provided by a customer, not us, so unfortunately we cannot assist in this matter.

Do let us know if there is anything else we can assist you with.

Hi Clement

Sorry for the late response, we're Christian Orthodox, so we had non-working days for Easter.

I have forwarded this to our developers, and I will update you as soon as I get a reply from them.

Thank you for your time and patience.

Hi Clement

Thank you for your patience.

This error in the console is not caused by anything from our plugin, but it is coming from tinymce, as it is says in the error itself it is not defined in the index.php file.

You can try adding this in your index.php

<script src="/jquery-3.6.0.min.js" type="text/javascript"></script> 
<script src="/js/tinymce/tinymce.min.js" type="text/javascript"></script>
<script src="/js/tinymce/jquery.tinymce.min.js" type="text/javascript"></script>

Then you can initialize tinymce through

      tinymce.init({        selector: '#mytextarea'      });

if you are not using jquery, or in the jqueryju with

$().ready(function() {
   $('textarea.tinymce').tinymce({
      script_url : '../js/tinymce/jscripts/tiny_mce/tiny_mce.js',
      theme : "advanced",
      ...
   });
});

We are not overly familiar with tinymce so we not able to help you much more than this, please refer to their documentation if you are still having the same issue after this.

I hope this helps, do let us know if there is anything else we can assist you with.

Hi Clement

We apologize for the inconvenience, do let us know if there is anything we can do to help. 

We are aware of the issue with attachments, but at the moment there's nothing we can do about it. Our developers informed me that this is caused by the manner in which Gravity is saving data. They are going to work with their team in order to resolve this, but I cannot say when it will be fixed, unfortunately.

I do hope we'll be able to resolve this soon, but honestly, I don't believe Gravity Forms' team works that much with our developers. If I recall correctly, they can't agree on a fix at the moment, and there's not much we can do about this without them.

To request a refund, please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you're still within 15 days from purchase you will see the "Request Refund" button.

If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.