We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alicia Gender MarkersClosed   Amelia   Updated June 3, 2021 at 9:26am   2 Most recent comment from [deleted]:Hi Alicia,thank you for reaching out to usI understand - the marker is very limiting at the moment; I spoke to a developer regarding the hiding or removal of the marker.In general, all backend fields ... Christian Issues with PackagesClosed   Amelia   Updated June 3, 2021 at 9:14am   6 Most recent comment from [deleted]:Hi Christian,thank you so much!I think we can fix the wording; unfortunately, when I go to the customer panel I have no packages, I would have to book one (which requires purchasing). Is there any cha ... mahmood Changing the color of data labels on highcharts donut chartClosed   wpDataTables   Updated June 3, 2021 at 8:24am   7 Most recent comment from Aleksandar Vuković:Hello ElianaI'm really sorry to hear about your frustration. Modifying this would only be possible by applying wpDataCharts callbacks, which require a certain level of programming skills. The in ... Saidj local serverClosed   Amelia   Updated June 3, 2021 at 8:14am   5 Most recent comment from [deleted]:Hi Saidj,thank you for contacting back; I'm sorry to hear that it's still not working.I had to reach out to a developer, as usually I would ask for a temporary WP admin access; however, as ... Chris Times are calculated using time set on deviceClosed   Amelia   Updated June 2, 2021 at 10:11pm   2 Most recent comment from [deleted]:Hi, Chris!Thank you for choosing Amelia.Yes, that's correct: Amelia picks time zone from OS settings at the moment.I will have to reach out to our developers regarding your question since that wa ... Roshan Sujeebun "unable to connect with Google Calendar" after upgrade to AmeliaClosed   Amelia   Updated June 2, 2021 at 8:51pm   17 Most recent comment from [deleted]:Hi, Shannon,I forwarded this information to our developers. It's the only thing I can do at the moment.Our developers are well aware of the issue but, as I mentioned before, Google is not easy, s ... Andy Cereghino appointments trackingClosed   Amelia   Updated June 2, 2021 at 7:34pm   3 Most recent comment from Andy Cereghino:Thank you very much IvanaI passed the information to our team and they will try it :) Nicolas customer accountClosed   Amelia   Updated June 2, 2021 at 2:41pm   2 Most recent comment from [deleted]:Hi Nicolas,thank you for reaching out to us.If the courses are not created trough Amelia Services or Amelia Events, they unfortunately cannot be connected to the panel. Cedric Dansereau Invoice with WpAmeliaClosed   Amelia   Updated June 2, 2021 at 1:00pm   2 Most recent comment from [deleted]:Hi Cedric,thank you for reaching out to usUnfortunately, Amelia does not have an invoicing option; it can only be used in WooCommerce from their invoicing plugin, I'm afraid.I'll kindly ask ... seth Amelia Employee PanelClosed   Amelia   Updated June 2, 2021 at 12:56pm   3 Most recent comment from seth:Thank you Ivana, will give a try. :) Scott Meekings Additional Names on formClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi, Scott!Thank you for choosing Amelia.1. I'm afraid, at the moment Custom fields are the only available solution. As you already probably know, these Custom fields are being saved as notes unde ... Joseph Tannous Payment gatewaysClosed Pre-purchase questions for Amelia   Updated June 2, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi, Joseph!Thank you for your inquiry.Yes, you can use different payment getaways. However, we can't be 100% sure that all the payment add-ons will work flawlessly together (since it depends on t ... Dimitri Chart no longer showClosed   wpDataTables   Updated June 2, 2021 at 11:11am   4 Most recent comment from [deleted]:Unfortunately we are not able to solve the issue if we cannot identify what is causing it, and for that we need to have a look inside.One more thing I can suggest is checking if you have any issues in ... Rahel Biehlig Zoom atendeesClosed   Amelia   Updated June 2, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Rahel,thank you for reaching out to us!I'd be happy to help; please try the CSS below: div.am-event-data > div.am-event-info > div:nth-child(2) > div.am-event-sub-info-capacity { display: ... Edward Keeley Problem with Data in TableClosed   wpDataTables   Updated June 2, 2021 at 10:42am   4 Most recent comment from [deleted]:Hi EdwardIf you typed in 83.90 that would be what is displayed in the table, but you had some custom format that displays floats as percentages and that is why the result was different.Do let us know ...