As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Daniel Chen Translate EmployeesClosed   Amelia   Updated June 3, 2021 at 6:38pm   2 Most recent comment from [deleted]:Hi, Daniel!Thank you for choosing Amelia.You can change the label "Employees" in Amelia -> Settings -> Labels as well:Hope that will help.Looking forward to hearing from you.  Mathieu Meuric How to upgrade basic to pro ?Closed   Amelia   Updated June 3, 2021 at 2:17pm   4 Most recent comment from [deleted]:Hi Mathieu,thank you a lotI have forwarded the request, please expect the charge in the next day or so.If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... Ilse Google Busy/FreeClosed   Amelia   Updated June 3, 2021 at 2:16pm   3 Most recent comment from [deleted]:Hi there,thank you for letting us know, I am glad that you have found a solutionIf you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Lee error on updateClosed   Amelia   Updated June 3, 2021 at 1:52pm   4 Most recent comment from [deleted]:Hi Lee,thank you for the credentials!You can proceed to update the plugin manually by following these steps (I don't have access to your DB so I wouldn't be able to do so for you): 1.) Down ... Bram Vanthournout Hide counrty in addressClosed   Amelia   Updated June 3, 2021 at 12:44pm   4 Most recent comment from [deleted]:Hi Laurent,thank you so much for letting us know!That is a good workaround.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Diana van der Pol Feature requestClosed   Amelia   Updated June 3, 2021 at 12:18pm   6 Most recent comment from [deleted]:Hi, Diana,I'm glad I could helpPlease let us know if you have any other questions. Best Regards.  Joseph Atherton I wish to sort on a column so that non-blank cells appear at the topClosed   wpDataTables   Updated June 3, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi JosephThank you for reaching out to us.You can achieve this by going into Column settings/Sorting/"Use as default sorting column"/"Default sorting direction" - DescendingI hope this helps, do let ... Ryan Hoy URL link as string from another columnClosed   wpDataTables   Updated June 3, 2021 at 10:26am   8 Most recent comment from [deleted]:Hey Ryan I'm glad to hear thatIf you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a ... Andrew Disable sorting on loadClosed Pre-purchase questions for wpDataTables   Updated June 3, 2021 at 10:13am   14 Most recent comment from [deleted]:Hi AndrewUnfortunately this is not possible using the plugin's builtin features and to be honest I really can't think of a third party plugin that would help accomplish this.Again, you will ... Alicia Gender MarkersClosed   Amelia   Updated June 3, 2021 at 9:26am   2 Most recent comment from [deleted]:Hi Alicia,thank you for reaching out to usI understand - the marker is very limiting at the moment; I spoke to a developer regarding the hiding or removal of the marker.In general, all backend fields ... Christian Issues with PackagesClosed   Amelia   Updated June 3, 2021 at 9:14am   6 Most recent comment from [deleted]:Hi Christian,thank you so much!I think we can fix the wording; unfortunately, when I go to the customer panel I have no packages, I would have to book one (which requires purchasing). Is there any cha ... mahmood Changing the color of data labels on highcharts donut chartClosed   wpDataTables   Updated June 3, 2021 at 8:24am   7 Most recent comment from Aleksandar Vuković:Hello ElianaI'm really sorry to hear about your frustration. Modifying this would only be possible by applying wpDataCharts callbacks, which require a certain level of programming skills. The in ... Saidj local serverClosed   Amelia   Updated June 3, 2021 at 8:14am   5 Most recent comment from [deleted]:Hi Saidj,thank you for contacting back; I'm sorry to hear that it's still not working.I had to reach out to a developer, as usually I would ask for a temporary WP admin access; however, as ... Chris Times are calculated using time set on deviceClosed   Amelia   Updated June 2, 2021 at 10:11pm   2 Most recent comment from [deleted]:Hi, Chris!Thank you for choosing Amelia.Yes, that's correct: Amelia picks time zone from OS settings at the moment.I will have to reach out to our developers regarding your question since that wa ... Roshan Sujeebun "unable to connect with Google Calendar" after upgrade to AmeliaClosed   Amelia   Updated June 2, 2021 at 8:51pm   17 Most recent comment from [deleted]:Hi, Shannon,I forwarded this information to our developers. It's the only thing I can do at the moment.Our developers are well aware of the issue but, as I mentioned before, Google is not easy, s ...