We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roman Mařík auto load xmlClosed   wpDataTables   Updated June 4, 2021 at 12:08pm   2 Most recent comment from [deleted]:Hi RomanThank you for reaching out to us.The tables linked to external sources (Excel, XML, CSV or Google Spreadsheet) are always connected to the source files, so every time you refresh a page, t ... Dayne Integration with WooCommerceClosed Pre-purchase questions for Amelia   Updated June 4, 2021 at 11:16am   11 Most recent comment from Miloš Jovanović:Hi Alvaro Moreno,Thank you for sharing this with our users. In the future, we plan to work more on this integration and improve it, so if all of you have some suggestions for us we would be more than ... Stuart Goller Problem with setup - unable to use pluginClosed Pre-purchase questions for Amelia   Updated June 4, 2021 at 11:11am   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to us The difference between free and paid version is in features, first of all in paid version we have unlimited employees while in free version there just one ... Bruce Feinberg Excel spread sheets from wpdata tables shifted to smaller format. how can I reset to have sheet take up the whole webpage.Closed   wpDataTables   Updated June 4, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi BruceThank you for reaching out to us.Could you kindly send us the URL link to the frontend of that page so we can get a better understanding of the issue? If you have a screenshot or an example fo ... Angelo It does not load the excel files anymoreClosed Pre-purchase questions for wpDataTables   Updated June 4, 2021 at 11:00am   11 Most recent comment from Aleksandar Vuković:Hi again AngeloFormulas cannot be imported from Excel or Google Spreadsheets in wpDataTables. You are, however, able to create calculations with basic mathematical operations using Formula Columns. Ba ... Michael Melissinos error when loading tableClosed   wpDataTables   Updated June 4, 2021 at 10:52am   4 Most recent comment from [deleted]:Hi MichaelIn the file you shared there is a missing header in the first column which is most likely causing this issue. It is OK for some cells in the column to stay empty but all columns need to hav ... mattycl Special Hours Per ServiceClosed   Amelia   Updated June 4, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Mattycl!Yes, sure.You can set the Special days in the Employee's profile and add these Services to these Special days.However, please note that usual Working days are being overridden by Spec ... Sandy Hernández Amelia LifetimeClosed Pre-purchase questions for Amelia   Updated June 4, 2021 at 10:16am   2 Most recent comment from [deleted]:Hi, Sandy!Thank you for your inquiry.The payment information actually says that you will pay $589 per 99 years.Our reseller Paddle requires payments to be limited in time, that's why we could no ... Daniel Lindley Foreign keysClosed   wpDataTables   Updated June 4, 2021 at 10:10am   4 Most recent comment from Aleksandar Vuković:Hey Daniel, that's great news! Good workaround!The plugin is constantly developing, and although it may seem slow from time to time, I assure you that our developers are as busy as they can be.  ... Vernette Plugin issuesClosed   Amelia   Updated June 4, 2021 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello VernetteThank you for your purchase.Please access this service and go to the Settings tab. Under Payments, see if Stripe is enabled.If it is, and you're still seeing this issue, please pro ... Justin Amelia not workingClosed Pre-purchase questions for Amelia   Updated June 8, 2021 at 8:48am   27 Most recent comment from [deleted]:Hi, Justin!I'm back with some updates.Your provider probably viewed the home page, where there are no errors. The booking page is on http://justinsmassage.com/book/ (so it's HTTP), and your ... Oswaldo Rangel Tip option + wild card for extra servicesClosed   Amelia   Updated June 4, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Yulia,thank you for reaching out to usI'll be happy to advise:1. Amelia currently does not have a tipping option, unfortunately.2. We will fix the empty lines issue in the next update; as we d ... Christos Angelidis Canceling subscriptionClosed   wpDataTables   Updated June 4, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello ChristosIf you cancel your subscription, you will still be entitled to all updates and support until 1 year after purchase passes. Once it passes, you will no longer be able to open tickets in t ... Fernando Polti Want to create a service without a reservation dateClosed   Amelia   Updated June 4, 2021 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Greg Lowe Calendar date range issueClosed   wpDataTables   Updated June 4, 2021 at 9:17am   12 Most recent comment from Aleksandar Vuković:Hi again GregWe had to add some custom CSS for this: .wpdt-c .wpDataTablesWrapper .wdtscroll .wpDataTable tfoot td .bootstrap-datetimepicker-widget.wdt-datetimepicker-modal,.wpdt-c .wpDataTablesWrappe ...