As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

mattycl Special Hours Per ServiceClosed   Amelia   Updated June 4, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Mattycl!Yes, sure.You can set the Special days in the Employee's profile and add these Services to these Special days.However, please note that usual Working days are being overridden by Spec ... Sandy Hernández Amelia LifetimeClosed Pre-purchase questions for Amelia   Updated June 4, 2021 at 10:16am   2 Most recent comment from [deleted]:Hi, Sandy!Thank you for your inquiry.The payment information actually says that you will pay $589 per 99 years.Our reseller Paddle requires payments to be limited in time, that's why we could no ... Daniel Lindley Foreign keysClosed   wpDataTables   Updated June 4, 2021 at 10:10am   4 Most recent comment from Aleksandar Vuković:Hey Daniel, that's great news! Good workaround!The plugin is constantly developing, and although it may seem slow from time to time, I assure you that our developers are as busy as they can be.  ... Vernette Plugin issuesClosed   Amelia   Updated June 4, 2021 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello VernetteThank you for your purchase.Please access this service and go to the Settings tab. Under Payments, see if Stripe is enabled.If it is, and you're still seeing this issue, please pro ... Justin Amelia not workingClosed Pre-purchase questions for Amelia   Updated June 8, 2021 at 8:48am   27 Most recent comment from [deleted]:Hi, Justin!I'm back with some updates.Your provider probably viewed the home page, where there are no errors. The booking page is on http://justinsmassage.com/book/ (so it's HTTP), and your ... Oswaldo Rangel Tip option + wild card for extra servicesClosed   Amelia   Updated June 4, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Yulia,thank you for reaching out to usI'll be happy to advise:1. Amelia currently does not have a tipping option, unfortunately.2. We will fix the empty lines issue in the next update; as we d ... Christos Angelidis Canceling subscriptionClosed   wpDataTables   Updated June 4, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello ChristosIf you cancel your subscription, you will still be entitled to all updates and support until 1 year after purchase passes. Once it passes, you will no longer be able to open tickets in t ... Fernando Polti Want to create a service without a reservation dateClosed   Amelia   Updated June 4, 2021 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello FernandoThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Greg Lowe Calendar date range issueClosed   wpDataTables   Updated June 4, 2021 at 9:17am   12 Most recent comment from Aleksandar Vuković:Hi again GregWe had to add some custom CSS for this: .wpdt-c .wpDataTablesWrapper .wdtscroll .wpDataTable tfoot td .bootstrap-datetimepicker-widget.wdt-datetimepicker-modal,.wpdt-c .wpDataTablesWrappe ... Eric Clark Cannot allow filtering on one column. Checkbox disabled.Closed   wpDataTables   Updated June 4, 2021 at 9:13am   6 Most recent comment from Aleksandar Vuković:You're welcome, EricI'm glad to hear it works.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Orlando Cant get the reminder notification to workClosed   Amelia   Updated June 4, 2021 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello OrlandoThank you for your purchase.cron schedules a command or a script on your server to run automatically at a specified time and date. Depending on the server, there are different configura ... Andrew User data queriesClosed Pre-purchase questions for wpDataTables   Updated June 4, 2021 at 8:18am   4 Most recent comment from Aleksandar Vuković:Hi AndrewI understand what you're trying to do, but unfortunately, it can't be done.As mentioned in my previous response, global search finds the data entered in the search, and it finds o ... Nura Use APIs to pull the dataClosed Pre-purchase questions for Amelia   Updated June 4, 2021 at 8:16am   2 Most recent comment from [deleted]:Hi Nura,thank you for reaching out to usCan you please advise if you need assistance with Amelia or WPDataTables, as you have chosen the category Amelia, and your inquiry is about creating tables.Plea ... Poppy taking payments but not creating appointments or sending confirmation emailsClosed   Amelia   Updated June 4, 2021 at 7:32am   28 Most recent comment from [deleted]:Hi Poppy,thank you so much for letting me know.I apologize again for the issue not being resolved, and for the delay.If there is anything else that I can assist you with, please contact us. Thomas Wegerer Customer connect WP AdministratorClosed   Amelia   Updated June 3, 2021 at 7:50pm   2 Most recent comment from [deleted]:Hi, Thomas!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to add a user that has an Administrator role or any other Amelia role, even if you used the User Role Edi ...