FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticketoption, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Figuerola Interface problemClosed Pre-purchase questions for Amelia   Updated June 7, 2021 at 12:07pm   16 Most recent comment from [deleted]:Hi Marc,thank you for letting me knowI apologize for the later response as we don't work on weekends. Please check back in with me in case that you notice errors there as well.I will make sure t ... Laurence Minimum/Maximum Capacity and Brining Anyone Not Working As DesiredClosed   Amelia   Updated June 7, 2021 at 11:45am   3 Most recent comment from [deleted]:Hi again, Laurence!I'm glad you resolved the issue.Sorry for the confusion, I will forward this information to our developers. Probably it will make more sense if the Capacity settings and the "A ... JESSE LIRA DOS SANTOS Amelia is not creating automatic users in her new updateClosed   Amelia   Updated June 7, 2021 at 11:33am   4 Most recent comment from [deleted]:Hi Jesse,thank you fir contacting back.Maybe you can do this differently if that is what you need.Go to WordPress Settings tab and mark Automatically Make New Users to Customers.Then go to Amelia > Se ... John Howell Tabs not working inside pluginClosed   wpDataTables   Updated June 7, 2021 at 11:27am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Shay Pull information from SQL by user IDClosed Pre-purchase questions for wpDataTables   Updated June 7, 2021 at 11:23am   2 Most recent comment from [deleted]:Hi ShayI see this is a duplicate ticket so I will be closing this one and we can continue on the one I previously replied to.Thank you for understanding.  Jacqueline Musson Boerlin Appointment overviewClosed   Amelia   Updated June 7, 2021 at 11:11am   4 Most recent comment from [deleted]:Hi Jacqueline,thank you for contacting back; I apologize for the later response as we don't work.Also, seems that the link broke - you can submit your suggestions here Davide Confirm coupon buttonClosed   Amelia   Updated June 7, 2021 at 10:23am   7 Most recent comment from [deleted]:Hi Davide, thank you!I will forward this one to the developers; I apologize for the later response as we don't work on weekends. Nils Fischer RefundClosed   wpDataTables   Updated June 7, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi Nils We are sorry to hear that, if there is anything we can do to assist please don't hesitate to let us know.Please log into http://store.tms-plugins.com/ with the credentials you received ... Jason Long Employee Dashboard TimeZone DynamicClosed   Amelia   Updated June 7, 2021 at 8:36am   2 Most recent comment from [deleted]:Hi, Jason,Sorry for the delayed response, we don't work on weekends.Our developers are already working on this issue. They will add a feature that will allow Employees to see Appointments in thei ... Jason Long Editing/Removing tags from the dropdown listClosed   Amelia   Updated June 7, 2021 at 8:29am   9 Most recent comment from [deleted]:Hi, Shannon,Sorry for the delayed response, we don't work on weekends.I found your private ticket and I replied to it.Best Regards.  Andreas Hahm-Gerling delete second date for eventClosed   Amelia   Updated June 7, 2021 at 7:43am   4 Most recent comment from [deleted]:Andreas,I'm glad I could help.Please feel free to contact us if you have any other questions.Best Regards. Marcos Szeinuk column widthClosed   wpDataTables   Updated June 7, 2021 at 5:55am   19 Most recent comment from Isidora Markovic:Hi Marcos,Thank  you so much for great review, it means us a lot. No problem at all, if you have any issues or questions please open new ticket and we will help you out.Best regards. Subin Multiple bookingsClosed Pre-purchase questions for wpDataTables   Updated June 4, 2021 at 11:37pm   2 Most recent comment from [deleted]:Hi, Subin!Thank you for your inquiry.I'm afraid, it's not possible with the current built-in features in Amelia. We have no option to set limitations for the number of bookings.Please let us ... MK Problem with creating a new employeeClosed   Amelia   Updated June 4, 2021 at 11:34pm   7 Most recent comment from [deleted]:Monika,I'm glad I could helpFeel free to contact us if you have any other questions.Best Regards.  Eduard Difference between Basic and ProClosed   Amelia   Updated June 4, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Eduard,Thank you for choosing Amelia.That's correct, there are only two differences between the Basic license and the Pro one: number of domains and the Packages of Services feature. Package ...