As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Clay Getting StartedClosed Pre-purchase questions for Amelia   Updated June 7, 2021 at 10:35pm   6 Most recent comment from [deleted]:Hi, Clay,Sorry for the delayed response, we don't work on weekends.Yes, sure. My email address is [email protected] forward to hearing from you.  Laurence Add classes to your outputClosed   Amelia   Updated June 7, 2021 at 9:46pm   4 Most recent comment from [deleted]:Laurence,I see, thank you for the clarification.Actually, we will add a new Customize feature to the next update, and most probably it will include customizable booking forms as well. But however I wi ... Paul Anyone?Closed   Amelia   Updated June 7, 2021 at 9:15pm   8 Most recent comment from [deleted]:Thierry, 1. Emails sent with PHP mail service have a bad habit to end up in the Spam folder. So please make sure that you checked it. 2. I have to mention that you should add the %customer_panel_url% ... Bradley Tammen Calendar SettingsClosed   Amelia   Updated June 7, 2021 at 8:48pm   3 Most recent comment from [deleted]:Hi, Bradley,Thank you for choosing Amelia.Yes, you are right: only Employee's Working hours settings in the Employee's profile affect Service's availability.Please let us know if you ha ... Douglas Hairston Front End Customer & Employee PanelClosed   Amelia   Updated June 7, 2021 at 4:07pm   2 Most recent comment from Miloš Jovanović:HI Douglas,Thank you for your purchase.Sorry for late response, we are not working on weekends.This looks like a conflict with the theme or some other plugin.Just to be sure can you please change the ... Greta Pais Can't set up emailsClosed   Amelia   Updated June 7, 2021 at 3:01pm   2 Most recent comment from [deleted]:Hi Greta,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.Issue with email notifications could be caused by several reasons: 1. Your hosting provid ... Marco Fettes Google Analytics with AppointmentsClosed   Amelia   Updated June 7, 2021 at 2:59pm   2 Most recent comment from [deleted]:Hi Marco,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.We currently don't have an integration for Google Analytics, however you can try usi ... Jonas Hangvar Improved search viewClosed   Amelia   Updated June 7, 2021 at 2:37pm   2 Most recent comment from [deleted]:Hi Jonas,thank you so much for reaching out to us; I apologize for the later response as we don't work on weekends.I see; this indication would be useful on the side calendar.I will forward the s ... Norm Sash Remove sum symbolClosed   wpDataTables   Updated June 7, 2021 at 2:06pm   8 Most recent comment from [deleted]:Thank you for your suggestion it is highly appreciated. If there is anything else we can assist you with please don't hesitate to open another ticket.Have a wonderful day!  Gerhrd Janke Bulk delete expired eventsClosed   Amelia   Updated June 7, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Gerhrd,thank you for contacting us 🙂At the moment you can only select multiple events for deletion if they are connected (recurring), I'm afraid.You can make a suggestion for this feature h ... Greta Pais Birthday NotificationsClosed   Amelia   Updated June 7, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Greta,thank you for contacting us 🙂With this email, you can congratulate your customer on their birthday. To be able to send this email you need to have filled in the Date of Birth option in th ... Tristan Zimmerman Multi language supportClosed   Amelia   Updated June 8, 2021 at 8:54am   10 Most recent comment from [deleted]:Hi Tristan,I hope that you are wellThis setting needs to be turned on in the Polylang > Settings, for the translation to work: Henrich Hegedus employee booking from packageClosed   Amelia   Updated June 7, 2021 at 12:46pm   2 Most recent comment from [deleted]:Hi Henrich,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.At the moment, only customers can book Package appointments trough the front end and if ... Tamara Kleinstein Pricing and DesignClosed   Amelia   Updated June 7, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi Tamara,thank you for contacting us 🙂 I apologize for the later response as we don't work on weekends.Amelia does not have tier pricings and memberships at the moment, unfortunately (we will ... Youngdesigndonny Prezzo variabileClosed Pre-purchase questions for Amelia   Updated June 7, 2021 at 12:37pm   2 Most recent comment from [deleted]:Good day!Sorry for the delayed response, we don't work on weekends.I'm afraid I have to disappoint you: at the moment there's no option to set dynamic prices in Amelia.Please let us kn ...