FINAL DAYS FOR SUPPORT ON THIS PLATFORM

As mentioned through banners and newsletters, starting Sunday (June 1st), we're transitioning to a new support system that will be available through your store accounts (for premium/paid users) or directly on our product websites – Amelia, wpDataTables, and Report Builder (for pre-purchase questions) through a support widget in the bottom right corner.

Starting June 1st, you’ll no longer be able to reply to existing tickets or open new ones on this platform. Instead, please use the "Submit a Ticket" option, which will redirect you to the right page where you can easily reach out to us.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Poney Carpenter wpdatatables sending wrong info to highchartsClosed   wpDataTables   Updated June 8, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi PoneyThank you for reaching out to us.Unfortunately it is not possible to simply switch which is the primary axis data, you would have to restructure the table. Could you please send us the URL lin ... Maniquant Jacques Jacques ActivationClosed   Amelia   Updated June 8, 2021 at 10:45am   2 Most recent comment from [deleted]:Hi, Maniquant!Thank you for choosing Amelia.Yes, once you enter the purchase code it should be hidden on the Amelia -> Settings -> Activation page. This fix was added to version 3.2, so if you instal ... Peter Scratchley Minimum Booking Capacity for GroupsClosed   Amelia   Updated June 8, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello Peter1. You can set a minimum and a maximum capacity for each service. If you enable "Allow booking below minimum capacity" in Amelia Settings/Appointment settings, multiple users would be able ... Jelle Booking timeClosed   Amelia   Updated June 8, 2021 at 10:40am   2 Most recent comment from [deleted]:Hi, Jelle!Thank you for choosing Amelia.I'm afraid, at the moment each Service can last only up to 23h 30mins within the same day. So, it's not possible to make it available for the night.I ... samantha bishop duration of an appointment. (is 75mins possible)Closed   Amelia   Updated June 8, 2021 at 10:32am   3 Most recent comment from [deleted]:Hi, Samantha!Thank you for choosing Amelia.I'm glad to know you found the solution.Please let us know if you have any other questions.Best Regards. Remko Sieben Translating events (names of my own)Closed   Amelia   Updated June 8, 2021 at 10:24am   7 Most recent comment from [deleted]:Hi Remko,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.  I am sorry that it has taken longer than usual to res ... Andreas Hahm-Gerling Payment customizationClosed   Amelia   Updated June 8, 2021 at 10:24am   2 Most recent comment from Aleksandar Vuković:Hello AndreasThank you for your purchase.It seems that both "On-site" and "Mollie" payment is enabled. If you don't want to see "On-site", you can disable that either in Amelia Settings/Payments ... Shannon Frazier 404 error on bookingClosed   Amelia   Updated June 8, 2021 at 9:42am   2 Most recent comment from [deleted]:Hi, Shannon!Sorry for the delayed response.Could you please tell if you integrated WooCommerce according to our documentation?Also, please make sure that you selected the Cart and Checkout pages in Wo ... Daniel Jurkowitsch Now allowing minimum time before schedulingClosed   Amelia   Updated June 8, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase, and sorry for the late response.Please check the Service as well. When you go to Amelia/Services - select a service and go to the Settings tab - check if it� ... Eric Setting max number of appts per dayClosed   Amelia   Updated June 8, 2021 at 9:38am   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase, and sorry for the late response.Amelia doesn't have any options to limit the number of available time slots per day (or per week, employee, etc). If you nee ... Gustavo Gonzalez Maximum services per employee per dayClosed   Amelia   Updated June 8, 2021 at 9:15am   2 Most recent comment from [deleted]:Hi, Gustavo!Sorry for the delayed response.I'm afraid, at the moment it's not possible with current built-in features in Amelia.Also, I can't find a workaround that would perfectly matc ... Tom Import customersClosed   Amelia   Updated June 7, 2021 at 11:41pm   31 Most recent comment from [deleted]:Hi, Tom,My second idea didn't work as well (I turned off the loaded VUE option on the Customize page).According to my experience, sometimes it can be caused by caching. Can you please clear the s ... Dr Mekawi A problem in Notifications and servicesClosed   Amelia   Updated June 7, 2021 at 10:38pm   14 Most recent comment from [deleted]:Hi, Hussein,Sorry for the delayed response, we don't work on weekends.1. If you set STMP according to our documentation and it still doesn't work, then you should reach out to your hosting p ... Clay Getting StartedClosed Pre-purchase questions for Amelia   Updated June 7, 2021 at 10:35pm   6 Most recent comment from [deleted]:Hi, Clay,Sorry for the delayed response, we don't work on weekends.Yes, sure. My email address is [email protected] forward to hearing from you.  Laurence Add classes to your outputClosed   Amelia   Updated June 7, 2021 at 9:46pm   4 Most recent comment from [deleted]:Laurence,I see, thank you for the clarification.Actually, we will add a new Customize feature to the next update, and most probably it will include customizable booking forms as well. But however I wi ...