As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Christophe URGENT - Missing slots and reservation dateClosed   Amelia   Updated July 22, 2021 at 9:09am   11 Most recent comment from [deleted]:Hi Christophe,thank you!I will be looking forward to hearing from you; I wish you a great day in the meantime Bouseau AbonnementClosed   Amelia   Updated July 21, 2021 at 9:52pm   2 Most recent comment from [deleted]:Hi, Bouseau,Thank you for choosing Amelia.The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible mis ... Neil Deschamps User booking the facility space and having it auto block in the calendarClosed   Amelia   Updated July 21, 2021 at 9:24pm   2 Most recent comment from [deleted]:Hi, Neil,Thank you for choosing Amelia.Basically, Amelia was created as a plugin for booking Appointments. Therefore, there are no built-in features for a facility booking business. But there are som ... Shota Ando Setting coupon expire date.Closed   Amelia   Updated July 21, 2021 at 8:54pm   2 Most recent comment from [deleted]:Hi, Shota,I'm afraid, I have to disappoint you again: there's no such option with current built-in features in Amelia.This feature is on our to-do list for future updates. However, you can s ... Shota Ando How to check coupon code from admin panel.Closed   Amelia   Updated July 21, 2021 at 8:51pm   2 Most recent comment from [deleted]:Hi, Shota,Thank you for choosing Amelia.I'm afraid, at the moment it's possible only to see the discount applied but not the coupon code.You can suggest that as a feature request here, or c ... Kamel Hamlat WordPress MultisiteClosed   Amelia   Updated July 21, 2021 at 8:19pm   6 Most recent comment from [deleted]:Kamel,The only difference is that you should check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually.And then it's quite stan ... Mehdi Need a "count" featureClosed   wpDataTables   Updated July 21, 2021 at 4:21pm   2 Most recent comment from [deleted]:Hi mehdiThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features, but there was something similar one of our clients was trying to achieve, and i ... Nicolas Custom design - Customer cabinetClosed   Amelia   Updated July 21, 2021 at 4:15pm   4 Most recent comment from [deleted]:Hi NicolasUnfortunately we don't have an ETA on this but it has been requested before. You can join our community  on this link and never miss notifications about new cool features, promotion ... Ashley Amelia is causing a critical problem with my products loadingClosed   Amelia   Updated July 21, 2021 at 3:10pm   3 Most recent comment from [deleted]:Guzzle version Holger Klopmeyer Only one appointment per date?Closed   Amelia   Updated July 21, 2021 at 2:56pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  mark welby Booking multiple products + timesClosed Pre-purchase questions for Amelia   Updated July 21, 2021 at 2:44pm   2 Most recent comment from [deleted]:Hi markThank you for reaching out to us.Unfortunately it is not possible to create multiple appointments at once but you can have a look at our Packages feature that may suit your needs.https://wpamel ... Shota Ando How to check who cancel an event from employee portal.Closed   Amelia   Updated July 21, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hi Shota!Customer will be able to cancel the event attendance in their customer panel:Employee can see this on the Employee panel, by going to this Event, clicking on a small icon with a person on it, ... Shota Ando Deleting Special Days.Closed   Amelia   Updated July 21, 2021 at 1:49pm   2 Most recent comment from [deleted]:Hi ShotaThank you for reaching out to us.Deleting old special days will not affect existing appointments no need to worryDo let us know if there is anything else we can assist you with.  Alexandra Hadley Currency options for the pluginClosed Pre-purchase questions for Amelia   Updated July 21, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi Alexandra,thank you for reaching out to usYes, we do support Thai Baht currency in Amelia; just please check if PayPal and Stripe do, if you plan to use those online payment methods. Manuel Ayuso Shortcode and FiltersClosed   wpDataTables   Updated July 21, 2021 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello ManuelThank you for your purchase.Sure you can. You can use the variable placeholders to do that.Choose a column you want to filter on the front-end, and add %VAR1% as a predefined filtering op ...