As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

James Fouché clustering appointmentsClosed   Amelia   Updated September 29, 2021 at 1:55pm   2 Most recent comment from [deleted]:Hi Dr. Fouché,thank you for reaching out to us!I'm afraid that if all slots in 13 - 17 period are available, client would be able to pick one that is not right after a booked one. Amelia does n ... Fabienne Zanette working hoursClosed   Amelia   Updated September 29, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi Fabienne,thank you for reaching out to usI'm afraid it's not possible; one employee can have 2 or more schedules but they cannot overlap (they can work one service from 8 - 11, then anot ... Emmanuel Dodoo Cann Restrict only 3 bookings in an hourClosed   Amelia   Updated September 29, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi EmmanuelThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Michael Turczynski Amelia Booking Service PluginClosed   Amelia   Updated September 29, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to us!At the moment price can be set either per Service, or per Employee; we don't have an option that would include shipping costs at the moment, I'm a ... Bill Johnson Edit ColumnClosed   wpDataTables   Updated September 29, 2021 at 1:11pm   2 Most recent comment from [deleted]:Hi BillThank you for reaching out to us. If I understand correctly you would like your users to see and edit only their own data in the table? You can link data to specific users with our plugin. To ... Andrew Kenth Table Filtering and Summary ChartsClosed   wpDataTables   Updated September 29, 2021 at 1:08pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Andrew.Glad I could be of assistance (if I even was of any lol )If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eduardo Lomeli Employee TitleClosed   Amelia   Updated September 29, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usYou can change this label in Amelia > Settings > Labels, or using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's with ... Eduardo Lomeli Change titlesClosed   Amelia   Updated September 29, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usThis line can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI ... James Question about group meetingsClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 12:06pm   4 Most recent comment from James:I did. I have some other questions I posted separately. :) stephanie young DIFFERENCE BETWEEN APPOINTMENTS AND & EVENTSClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 11:56am   4 Most recent comment from [deleted]:Hi Stephanie!Thank you for the kind reply(And for the link to your site!)I see that you have specific times during a day for your workshops, let's start from that.In Events, you have to create on ... Léo Barcet Barcet Nothing workClosed   Amelia   Updated September 29, 2021 at 11:39am   2 Most recent comment from [deleted]:Hi LéoThank you for reaching out to us.Could you please check if the option Allow booking above maximum capacity: in Amelia -> Settings -> Appointments is enabled? If this option is disabled when th ... Samuel Peden OnSite PaymentsClosed   Amelia   Updated September 29, 2021 at 11:36am   2 Most recent comment from [deleted]:Hi, Sam,Thank you for choosing Amelia.I'm afraid, at the moment these icons cannot be modified. However, our developers are aware that not all our users are happy with this new front-end view, a ... Harith Jayasena Calendar on Home PageClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 11:31am   2 Most recent comment from [deleted]:Hi, Harith,Thank you for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Marco submitting bookingClosed   Amelia   Updated September 29, 2021 at 11:17am   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Can you please tell us if you have updated the plugin to the latest version (4.2)?Are you using any caching plugins? If so, please exclude pages with Amelia f ... DI PASQUALE Calvin Client AccessClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 11:03am   2 Most recent comment from [deleted]:Hi Calvin,thank you for reaching out to us!Depends on what the website owner would need. If they need to create new Employees, or new Services, this would have to be done from the backend.