As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

ojasya thakur exclude specific days for recurring eventsClosed Pre-purchase questions for Amelia   Updated October 5, 2021 at 11:56am   4 Most recent comment from [deleted]:Ojasya,Sorry for the delayed response.I'm afraid, schedule settings work only for Services since Events exist kinda independently from working hours and even Employees in general (Events can be c ... Allyson Woodrooffe Event info in confirmation and reminders emails?Closed Pre-purchase questions for Amelia   Updated October 5, 2021 at 11:38am   3 Most recent comment from [deleted]:Hi, Allyson,Thank you for reaching out to us.And sorry for the delayed response.Yes, it is possible to send booking confirmation notifications and all kinds of reminders in Amelia. Also, it's po ... Yvette Boye Specific backage bookingClosed   Amelia   Updated October 5, 2021 at 11:31am   8 Most recent comment from [deleted]:Yvette,Ok, so that's what our developer responded: the easiest way to implement that would be to use the Calendar view instead, and with the  [ameliacatalog package=id]or the [ameliacatalog pack ... Eric Brulmans Event redirect instead of bookingClosed   Amelia   Updated October 5, 2021 at 11:30am   2 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.There is no function in Amelia to block this, as booking is it's main purpose, I'm afraid. You could optionally set this booking to be visible on it&# ... Anthony Silver Populating Form Fields from DBClosed Pre-purchase questions for wpDataTables   Updated October 5, 2021 at 11:25am   2 Most recent comment from [deleted]:Hi AnthonyThank you for your interest in our plugin.Forms Integrations for wpDataTables can display entries of a form in a wpDataTable, and if you make that table editable, you'd be able to modif ... Gnaroum Display Selected Row Data in another sectionClosed   wpDataTables   Updated October 5, 2021 at 10:34am   6 Most recent comment from [deleted]:Hi GnaFirstly I want to apologize for the late reply I was out of the office.I am glad to hear you found the solution once again I'm sorry I wasn't able to help in the meantime.Do let us kn ... Lina Amelia and woo creditsClosed   Amelia   Updated October 5, 2021 at 10:32am   4 Most recent comment from Aleksandar Vuković:Hello westI hope Lina will come back with some insight.If WooCommerce credits are a payment method you use on your website, Amelia should work with them. There's no integration between that add-o ... Ryo Okada Google calenderClosed   Amelia   Updated October 5, 2021 at 10:19am   2 Most recent comment from [deleted]:Hi Ryo,thank you for reaching out to usThat could mean that Redirect URI is not set up correctly (the link you copy from Amelia > Employees page that is supposed to be the page where Google takes you ... revaz TAVZARASHVILI Refund asap pleaseClosed   wpDataTables   Updated October 5, 2021 at 9:55am   3 Most recent comment from [deleted]:Hi revazPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/wpDataTables, and if you're stil ... Jools booking not workingClosed   Amelia   Updated October 5, 2021 at 9:14am   14 Most recent comment from Aleksandar Vuković:Hello Jools The issue seems to be coming from Google reCAPTCHA. To be more precise - the invisible reCAPTCHA, enabled in Amelia's General Settings: When that's turned off, you can see that ... Ash Kirby Cannot Customise Payment Gatewaystripe GatewayClosed   Amelia   Updated October 4, 2021 at 2:50pm   2 Most recent comment from [deleted]:Hi Ash,thank you for reaching out to us- This is a part of Stripe and not Amelia directly, so I'm afraid we are unable to customize it from Amelia's design options. - You can change the lab ... Mridula Pre-sale queryClosed Pre-purchase questions for Amelia   Updated October 4, 2021 at 2:23pm   2 Most recent comment from [deleted]:Hi Mridula,thank you for reaching out to us, and for taking interest in AmeliaI'm afraid, we cannot recommend anything particular since we didn't test any membership plugins, so we cannot gu ... Yash Kanthale Back Time IssueClosed   Amelia   Updated October 4, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi Yash,thank you for reaching out to us; I have responded to your other ticket addressing this same inquiry.We can continue the correspondence there and close this one as a duplicate. hazem RefundClosed   Amelia   Updated October 4, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Hazem!Thank you for reaching out to us.We received your request, it was completed todayThe amount will be with you in the next 5 business days. Emanuele hide old eventsClosed   Amelia   Updated October 4, 2021 at 10:56am   3 Most recent comment from Shelley Upton:I have tried to apply this to my site using the Snippet Plugin but it doesn't work.  Is there anything else I can try?