As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Maurizio Di Franco Not seeing services after updateClosed   Amelia   Updated September 27, 2021 at 10:14am   12 Most recent comment from Aleksandar Vuković:Hey MaurizioOur developers are still checking out your website.I hope they'll be done soon, but it seems that the issue is quite strange, so I can't make any guarantees. I'll get back ... brian valdes Inquietud funcionalidadClosed   wpDataTables   Updated September 27, 2021 at 9:23am   2 Most recent comment from [deleted]:Hi BrianThank you for reaching out to us.The official support language is English so I apologize if something got lost in translation. If I understand correctly you would like to create reports from t ... John Gerstenlauer Help with stacked line graphClosed   wpDataTables   Updated September 27, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us. In this case I would suggest using Follow table filtering option and prefilter your table to display only the desired value. You can filter the table with pla ... Kolbjorn Ursin Update broke our site..thanks ;(Closed   Amelia   Updated September 27, 2021 at 7:51am   16 Most recent comment from [deleted]:Hi there, I see you have opened a new ticket regarding this matter and my colleague has responded, so please check it out and you can continue solving the issue there. If credentials are needed for ... DFSKarma not pulling in all dataClosed   wpDataTables   Updated September 27, 2021 at 7:09am   7 Most recent comment from Aleksandar Vuković:HI again.It seems that I managed to log in, but I don't have permissions to view the back-end:Which user role is this? If it's not an Administrator user role, please upgrade the user. From ... Frankie Appointment/BookingClosed   Amelia   Updated September 26, 2021 at 1:32pm   4 Most recent comment from [deleted]:Hi Frankie!Thank you for the kind replyYou can change these labels using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI. [email protected] Booking Calendar is not loadingClosed   Amelia   Updated September 26, 2021 at 12:26pm   3 Most recent comment from [deleted]:Hi Mark!Thank you for reaching out to us and for letting us know - I'm glad that the solution was found.If you have any further questions or issues, please feel free to open a new ticket, and we& ... Jawaher SMS messagesClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 8:12am   4 Most recent comment from [deleted]:Hi Jawaher,thank you for contacting backHere is the SMS pricing for Saudi ArabiaSo far we have not have any reports on incompatibility with that theme. Ashley Cairns HIPAA ComplianceClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 8:09am   2 Most recent comment from [deleted]:Hi Ashley,thank you for taking interest in Amelia and for reaching out to usWe don't store any data from your website, so everything you do with Amelia is saved in your WordPress database. The pl ... victor Valladolid Restaurant table reservationsClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:42am   4 Most recent comment from [deleted]:Hi Victor!Thank you for the kind replyIf you're using your Employees as Tables you can set an individual Table's capacity in Amelia > Employees > click an employee > Assigned Services; the ... Francy Angarita Paquetes y serviciosClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:26am   2 Most recent comment from [deleted]:Hi Francy,thank you for reaching out to us and for taking interest in AmeliaVia Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within P ... Nans Website hôtel can be createdClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:20am   2 Most recent comment from [deleted]:Hi Nans,thank you for taking interest in Amelia, and for reaching out to usOur plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of h ... Leonardo 2 way Calendar SyncClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:18am   6 Most recent comment from [deleted]:Hi Leonardo!Thank you for the additional information, this sheds a bit more light on the specifics of the feature Martijn How to tag/measure with Google AnalyticsClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:12am   4 Most recent comment from [deleted]:Hi Martijn!Please feel free to test the solution; it's not official so we cannot guarantee that it will work 100%. Please do vote for the suggestion if you have time; there are interested clients ... NJAHOF Number of Persons in Appointments ViewClosed   Amelia   Updated September 25, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, NJAHOF,Thank you for reaching out to us.You can see the number of booked spots on the Appointments page in the Spots column:If that's not what you are looking for, could you please provide a ...