As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Joel Prest Grand total on tableClosed   wpDataTables   Updated October 1, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi JoelThank you for reaching out to us.In wpDataTables settings, you can change the SUM symbol by applying the desired symbol in "Sum functions label" field in wpDataTables main settings Graham Godfrey responsivenessClosed Pre-purchase questions for wpDataTables   Updated October 1, 2021 at 8:18am   4 Most recent comment from [deleted]:Hi GrahamThis looks fine to me but do let me know if you encounter any issues so we can troubleshoot further. Nathan Morris Status dropdown is confusing to EmployeesClosed   Amelia   Updated October 1, 2021 at 8:03am   2 Most recent comment from [deleted]:Hi NathanThank you for sharing your feedback. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers ... Bart Lewis Assign New Bookings to EmployeesClosed   Amelia   Updated September 30, 2021 at 11:15pm   2 Most recent comment from [deleted]:Hi, Bart,Thank you for choosing Amelia.It is possible only if it's a front-end booking. In order to achieve that, you should disable the Employee selection drop-down on the Customize page, and t ... Leonardo Notifications Storage (Is this a bug or normal?Closed Pre-purchase questions for Amelia   Updated September 30, 2021 at 10:46pm   4 Most recent comment from [deleted]:Leonardo,The conflict with Grammarly occurred after one of the recent updates, therefore our developers didn't fix it yet. But they will add a fix to one of the coming updates. Sorry for this in ... Felicia Latest Update ProblemsClosed   Amelia   Updated September 30, 2021 at 10:00pm   24 Most recent comment from [deleted]:Hi, Nicolaie,Please try to clear the site and the browser cache.If that doesn't help, please open a private ticket and provide us with temporary WP Admin access there, so we will be able to inve ... andres Mail with customer´s user login details is not be sendedClosed   Amelia   Updated September 30, 2021 at 7:36pm   4 Most recent comment from [deleted]:Hi Andres The plugin needs to be running on the latest version (4.2) so we can trouble shoot it properly. Please download the full version from the email you received when you purchased the plugin  ... Wisam mahmood Sync Wordpress users to Amelia customersClosed Pre-purchase questions for Amelia   Updated September 30, 2021 at 6:56pm   2 Most recent comment from [deleted]:Thank you for reaching out to us. New Customers will be created in Amelia automatically, after their first booking. Also, you can add them manually on the back-end Customers page. However, if you want ... Alayn Govea Google Calendar integrationClosed   Amelia   Updated September 30, 2021 at 5:43pm   15 Most recent comment from Aleksandar Vuković:Hello kevinruessThank you for sharing that with everyone!If you have any questions or issues, please feel free to open a new ticket, and we'll gladly help. Steven Show/Hide Columns (User Front End)Closed   wpDataTables   Updated September 30, 2021 at 2:25pm   6 Most recent comment from Aleksandar Vuković:Unfortunately, no, but if you don't want to change the order (or add new) columns, we could do it with custom CSS, by hiding certain "children" in the list.When you're done with the table, y ... Nicole Hart Google SheetsClosed Pre-purchase questions for Amelia   Updated September 30, 2021 at 1:32pm   4 Most recent comment from [deleted]:Hi NicoleUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that are triggered depending on the view: window.beforeAddToCalendarLoaded() window ... miguel eladio Martinez arneaud integration google event with employeeClosed   Amelia   Updated September 30, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Miguel,thank you for reaching out to usAs mentioned on the setup page, synchronization with Google calendar is not supported for Events at the moment, just for Services. So if you use Events in Ame ... Apple Tree limiting number of bookingsClosed   Amelia   Updated September 30, 2021 at 12:55pm   2 Most recent comment from [deleted]:Hi Apple,thank you for reaching out to usIf you have enabled the option Bring Someone for your attendees, one attendee can book for as many people as there are available slots.You can either allow tha ... Willem Delete events of make un-published?Closed   Amelia   Updated September 30, 2021 at 12:50pm   4 Most recent comment from [deleted]:Willem,I'm glad I could help.Yes, I totally understand, it's so easy to miss a tiny detail. That's why we are here for youPlease feel free to contact us if you have any other questions ... Andrew Kenth How Do You Control Column Width?Closed   wpDataTables   Updated September 30, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi AndrewThank you for reaching out to us.It looks like you have the Scrollable option enabled. Note that the “Limit table width” and “Scrollable” features exclude one another. When you ena ...