We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dennis Haarmans Dynamic posts and shortcodesClosed   Amelia   Updated September 20, 2021 at 7:46pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Dennis!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Frederic Cancellation buttonClosed   Amelia   Updated September 20, 2021 at 7:08pm   5 Most recent comment from Aleksandar Vuković:You're welcome, Frederic.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rafael Napoli Table AlignmentClosed   wpDataTables   Updated September 20, 2021 at 7:07pm   6 Most recent comment from Aleksandar Vuković:Awesome, Rafael, thanks!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mark Brealey Booking NumbersClosed   Amelia   Updated September 20, 2021 at 5:35pm   4 Most recent comment from [deleted]:You are welcome, Mark.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  West Island Recreation Chose one or many timeslotsClosed   Amelia   Updated September 20, 2021 at 1:50pm   2 Most recent comment from [deleted]:Hello there, For that use case you can check out the Extras option for Services, you can create several extras with different duration and prices for each service, so when customers book this service ... ahmed problem with woocommerceClosed   Amelia   Updated September 20, 2021 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello ahmedThank you for your purchase.WooCommerce integration is only used as a payment method in Amelia. You can't create an appointment in Amelia when you purchase a linked product through Woo ... Danny Iphone render issueClosed   Amelia   Updated September 20, 2021 at 1:45pm   4 Most recent comment from [deleted]:You are welcome, Danny. Please do, and let us know if we need to further investigate this. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  John Toggle between tables / dataClosed   wpDataTables   Updated September 20, 2021 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello JohnThose are two different tables added in tabs, using the WP Bakery page builder. So, two separate shortcodes in two separate tabs added in a "Tab container" of the widget. Glenn Pivot tables for chartingClosed   wpDataTables   Updated September 20, 2021 at 1:17pm   12 Most recent comment from Aleksandar Vuković:That's quite alright, GlennIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. St Peter\'s School Cambridge Passing parameters to wpDataChartsClosed   wpDataTables   Updated September 20, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi SalomonThank you for reaching out to us.The default behavior of the charts engine cannot be customized, but if you need some custom solution you can check our documentation about wpDataCharts ca ... Steven Zhang Set number of showing entries through URLClosed   wpDataTables   Updated September 20, 2021 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello again StevenI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Norm Sash Displaying metakeys in columnsClosed   wpDataTables   Updated September 20, 2021 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hey NormI'm having a hard time visualizing this, so I'll have to ask you to please provide me with some screenshots, or a short video clip, showing me how the data is stored in the database ... Warzone_Loadout Remove border option not workingClosed   wpDataTables   Updated September 20, 2021 at 11:57am   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Barry Gill Update to 4.2Closed   Amelia   Updated September 20, 2021 at 11:05am   4 Most recent comment from [deleted]:You are welcome, Barry. Glad to see this helped, and the issue is gone. Thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly hel ... Jen Lucas Update downloadClosed   Amelia   Updated September 20, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi Jen, Apologies for replying a bit later, and sorry to see you have issues with downloading the plugin. Please try opening the link in an incognito window, or try another browser. If this doesn' ...