As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Vitório Multi-siteClosed Pre-purchase questions for Amelia   Updated September 28, 2021 at 11:15pm   4 Most recent comment from [deleted]:Hi, Vitório,Thank you for letting us know that the issue was resolved.Please feel free to contact us if you need any assistance with Amelia set up after the purchase, we will gladly respond to your q ... Charlotte Changing Front-End ViewClosed   Amelia   Updated September 28, 2021 at 11:13pm   7 Most recent comment from [deleted]:Hi, Charlotte,Sorry for the delayed response.And thank you for sharing the solution with us.Please feel free to contact us if you have any other questions.Best Regards. Rene Bakker contestersClosed   Amelia   Updated September 28, 2021 at 10:23pm   4 Most recent comment from [deleted]:Rene,Thank you for the screenshots.You cannot disable Capacity for Events in Amelia, unfortunately. this setting is required and you have to set it in order to create an Event.However, you can hide Ca ... Santiago Working hoursClosed Pre-purchase questions for Amelia   Updated September 28, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi, Santiago,Thank you for reaching out to us.It cannot be achieved with the current built-in features in Amelia, I'm afraid.However, you can use a workaround, for example, you can add a Custom ... Jiri PlaceholdersClosed   wpDataTables   Updated September 28, 2021 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hey JiriThat's great news, thanks for sharing that with everyone!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Popoviciu Adrian Multiple files to attachClosed   wpDataTables   Updated September 28, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi AdrianThank you for reaching out to us.Using the column type attachment, you will only be able to add one attachment per cell, but as a workaround you can upload your documents, set the column type ... sameen pre-sale questionClosed Pre-purchase questions for wpDataTables   Updated September 28, 2021 at 12:51pm   2 Most recent comment from [deleted]:Hi SameenThank you for reaching out to us.If I understand correctly you would be able to create a table which would pull the data from both of these tables via Foreign Key relations. Please have a l ... Gareth John Hailey Next Day Reminders not sent since 4.1Closed   Amelia   Updated September 28, 2021 at 12:21pm   14 Most recent comment from Aleksandar Vuković:Hey Gareth.This issue has been resolved. It was caused by the custom solution we provided back in July, for emails that were not being sent when we provided that "undelivered" cron, along with a custo ... Arne De Belser One Employee, different timeslots for multiple servicesClosed   Amelia   Updated September 28, 2021 at 12:08pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Joel Prest Loading pluginClosed   wpDataTables   Updated September 28, 2021 at 11:46am   2 Most recent comment from [deleted]:Hi JoelThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please ... revaz TAVZARASHVILI Freeze HEADER of tableClosed   wpDataTables   Updated September 28, 2021 at 11:40am   2 Most recent comment from [deleted]:Hi RevazThank you for reaching out to us.Creating a sticky header and columns is not possible with plugin built in features, but one of our customers made this possible. We did not get a chance to t ... Nelson Fatal error during updateClosed   Amelia   Updated September 28, 2021 at 11:38am   6 Most recent comment from [deleted]:Thank you, I forwarded this to our developers for troubleshooting. We will get back to you as soon as we gather more information.We appreciate your time and patience. Lia Gerrits van den Ende multiply timesClosed   Amelia   Updated September 28, 2021 at 11:24am   2 Most recent comment from [deleted]:Hi LiaThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. Each extra needs to have a predefined duration. I'll kindly ask you to add i ... Kevin Maloney Reversing x-axis of HighchartsClosed   wpDataTables   Updated September 28, 2021 at 11:20am   2 Most recent comment from [deleted]:Hi KevinThank you for reaching out to us. That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks. What ... Howard Weng It's show when many providersClosed   Amelia   Updated September 28, 2021 at 9:39am   18 Most recent comment from Aleksandar Vuković:Hello HowardThe feature requests pushed to our suggestion page first need to be reviewed by our management before they are approved and visible on the page, and available for voting.There are hundreds ...