As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

sarmishta s Customer panelClosed   Amelia   Updated September 25, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi, Sarmishta,Thank you for choosing Amelia.If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pl ... Ilse Coupon DateClosed   Amelia   Updated September 25, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi, Ilse,Thank you for choosing Amelia.I'm afraid, at the moment it's only possible to set the Usage limit to Coupons. You can suggest that as a feature request here, or check if this requ ... miles Hudgens Not able to down load plug in. Says I have not upgraded.Closed   Amelia   Updated September 25, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi, Miles,Thank you for choosing Amelia.Please note that first you should delete the Lite version and then install the purchased plugin: 1. Deactivate/delete the free Lite version that you have previ ... kimjinwook NotificationClosed   Amelia   Updated September 25, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hi, kimjinwook,Thank you for choosing Amelia.Could you please change the mail service in Amelia -> Settings -> Notifications to PHP and test notifications with that configuration? If that works, then ... Steven Aylward If/Or statements for NotificationsClosed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:59pm   2 Most recent comment from [deleted]:Hi, Steven,Thank you for reaching out to us.I'm afraid, at the moment it's not possible with current built-in features in Amelia.You can disable the "Send Event Invitation Email" option in ... Leonardo Rounded Hour Times?Closed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:16pm   6 Most recent comment from [deleted]:Leonardo,Yes, you are absolutely right. Unfortunately, at the moment it's the only available solution. I will forward your request to our developers, hopefully, they will find a way to round the ... Coachinternet 2 reservations in one serviceClosed   Amelia   Updated September 25, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usThis can be achieved by using our feature Packages.Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your c ... Dalmus Otieno Email Stopped Working after updating to Version 4.2Closed   Amelia   Updated September 25, 2021 at 10:26am   3 Most recent comment from [deleted]:Hi Dalmus,thank you for reaching out to usI'm happy to hear that solution was found; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... Georgina Holt Events not showing in listClosed   Amelia   Updated September 25, 2021 at 8:51am   2 Most recent comment from [deleted]:Hi Georgina!Thank you for reaching out to usSound like most likely your server has SQL_BIG_SELECTS enabled, which is disabled in Amelia by default. This can be changed in the database by changing the ... Bonal Patrice instal PaiementClosed   Amelia   Updated September 25, 2021 at 8:18am   4 Most recent comment from [deleted]:Hi Patrice,thank you for reaching out to usI am sorry to hear that; I will be glad to help you, just please follow the instructions below:Please log into http://store.tms-plugins.com/ with the cred ... Trey Barkett Recurring AppointmentsClosed   Amelia   Updated September 25, 2021 at 7:48am   2 Most recent comment from [deleted]:Hi Trey,thank you for reaching out to usPlease check out the option below in Amelia > Settings > General Settings:If you set it to 30 or 32 days customer will only be able to pick the appointment in t ... Prabuddh Kumar Send prescription after appointmentClosed   Amelia   Updated September 24, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Prabuddh,Thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia at the moment.Probably, you can add it to the Appointment note and then sent it out throu ... MusicaLille UPDATE ISSUE !Closed   Amelia   Updated September 24, 2021 at 10:58pm   12 Most recent comment from [deleted]:IT Support,I'm sorry that you faced this issue.I don't see any new tickets in your profile, also I don't see an active purchase code added to your profile, so I'm not sure which ca ... Dan Soong Show service provider availabilityClosed   Amelia   Updated September 24, 2021 at 10:38pm   3 Most recent comment from [deleted]:Hi, Dan,Sorry for the delayed response.With the Search booking view, Customers can select the date and the time slot and then see which Services are available: https://barbershop.wpamelia.com/find-s ... Matthew Hellier Automatic user creationClosed   Amelia   Updated September 24, 2021 at 9:55pm   14 Most recent comment from [deleted]:Hi, Matthew,Sorry for the delay.This is a screenshot from a test booking:I used %zoom_join_url_date% and %zoom_join_url_date_time% placeholders, that's why there are two links (otherwise there ...