We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shayne Notification EmailsClosed   Amelia   Updated September 18, 2021 at 9:06pm   2 Most recent comment from [deleted]:Hi, Shayne,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Probably, that can be achieved with a third-party ... Daniel Amelia minimum bookingsClosed   Amelia   Updated September 18, 2021 at 8:07pm   2 Most recent comment from [deleted]:Hi, Daniel,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.That's a really good idea actually. I will f ... Marco Bevilacqua Do not populate fields for WP logged in usersClosed   Amelia   Updated September 18, 2021 at 7:59pm   10 Most recent comment from [deleted]:Marco,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Yes, that's true: using incognito mode requires so ... Carla Importing EventsClosed Pre-purchase questions for Amelia   Updated September 18, 2021 at 7:41pm   6 Most recent comment from [deleted]:Laurence,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Since you've been with Amelia for some time, I ... Anke Jespers Connecting email marketing to client baseClosed   Amelia   Updated September 18, 2021 at 7:22pm   4 Most recent comment from [deleted]:Anke,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.The thing is, it's not possible to import data to A ... Nikolay Booking for the hotelClosed Pre-purchase questions for Amelia   Updated September 17, 2021 at 6:59pm   2 Most recent comment from Miloš Jovanović:Hi Nikolay,Thank you for your interest in our plugin.At the moment Amelia has options for creating services and events, not rooms. Services can have a maximum duration of 23 hours and 59 minutes since ... Bruno I need a powerful reservation system for restaurantClosed Pre-purchase questions for Amelia   Updated September 17, 2021 at 4:01pm   2 Most recent comment from Miloš Jovanović:Hi Bruno,Thanks for your interest. Amelia is built for appointment and event booking, it is not particularly built for restaurants, but it is possible to create employees as tables, with the custom fi ... Jack Updating AmeliaClosed   Amelia   Updated September 17, 2021 at 3:52pm   2 Most recent comment from [deleted]:Hello Jack,Sorry about that, please try opening the download link in an incognito window or in another browser. If that doesn't help please try downloading the newest version of Amelia from the ... Matthew Johnson BuddyBoss IntegrationClosed   Amelia   Updated September 17, 2021 at 3:48pm   2 Most recent comment from [deleted]:Hello Matthew, Please check out the explanation of the BuddyBoss integration with Amelia here https://wpamelia.com/buddyboss-integration/If you have any further questions or concerns feel free to a ... Harith Jayasena About PriceClosed Pre-purchase questions for Amelia   Updated September 17, 2021 at 3:06pm   4 Most recent comment from Miloš Jovanović:Hi Harith,You are welcome.Yes, you will be able to use all features that you have in the license, just without our support and without the option to update the plugin and get new features after we imp ... Mayumi Nakamura Hotel & AccommodationsClosed Pre-purchase questions for Amelia   Updated September 17, 2021 at 3:04pm   2 Most recent comment from Miloš Jovanović:Hi Mayumi,Thank you for your interest in our plugin.Unfortunately at the moment, Amelia is not suitable for hotel/room bookings since doesn't support multi day booking and doesn't have capac ... Louise White block booking onlineClosed   Amelia   Updated September 17, 2021 at 3:00pm   4 Most recent comment from [deleted]:Hi Louise, I see, there isn't a possibility of blocking someone from booking appointments in Amelia, unfortunately. You can suggest it as a feature request here.  Stephen GHOMMIDH WPAmelia // Google AgendaClosed   Amelia   Updated September 17, 2021 at 2:45pm   2 Most recent comment from [deleted]:Hi Stephen, Glad to see you like the Google sync in Amelia, thank you. For any information about appointments in Amelia, you want to have in your Google calendar, you can add placeholders to the fi ... kiran HolidaysClosed   Amelia   Updated September 17, 2021 at 2:26pm   2 Most recent comment from [deleted]:Hi Kiran, When you add Days off or Special days to Amelia employees' profiles, these will be applied from the moment you create them, so no new appointments could be created, but these don' ... Rahel Biehlig Email follow upClosed   Amelia   Updated September 17, 2021 at 2:25pm   2 Most recent comment from [deleted]:Hello Rahel, There isn't such a possibility with the default notifications in Amelia, they are sent for all events/services or none - so they can be enabled or disabled for all. But you can cr ...