We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jasper Amelia Manager PermissionsClosed   Amelia   Updated September 22, 2021 at 11:39am   4 Most recent comment from Aleksandar Vuković:You're welcome, JasperSorry I couldn't provide a better answer here.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francis DatePicker auto hideClosed   wpDataTables   Updated September 22, 2021 at 11:11am   4 Most recent comment from Aleksandar Vuković:We're sorry to hear you feel that way, Soulaimane.The date picker is generated by a 3rd party HTML5 library, it's not developed by us.Our developers are quite busy, though, working on priori ... Samuel Peden Time zonesClosed   Amelia   Updated September 22, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi, Sam,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Thank you for your kind words, we highly appreciate ... Leonardo Maximum number of appointments per dayClosed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:58am   4 Most recent comment from Aleksandar Vuković:Yeah, unfortunately, that's a 3rd party platform, so we can't add this feature, but I agree that it would be great. Leonardo Exclude Buffer time in the beginning and end of work days?Closed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:57am   4 Most recent comment from Aleksandar Vuković:If you have any further questions or issues, please let us know, Leonardo. Nadezhda Access limitationClosed   Amelia   Updated September 22, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello NadezhdaWooCommerce integration can only be used for payments in Amelia.You would need to use some membership plugin, which would allow you to limit access to certain pages on your site. Through ... Prabuddh Kumar Not able to edit or create new servicesClosed   Amelia   Updated September 22, 2021 at 9:41am   3 Most recent comment from Prabuddh Kumar:Thank you the problem has been solved. Cassio Employee PasswordClosed   Amelia   Updated September 22, 2021 at 9:34am   15 Most recent comment from [deleted]:Hi Cassio, It could have happened that you edited something else in this employee's profile and clicked on Save with that input filled in, so the password changed. But as I can see this employe ... Viktor Custom ButtonClosed   Amelia   Updated September 22, 2021 at 9:23am   6 Most recent comment from [deleted]:Hello Viktor, You are welcome. Please try adding this CSS for the text color: #am-continue-button > span > font > font {color: #1d3140 !important;} #am-back-button > span > font > font {color: #1d31 ... Rene Stäblein save empty tableClosed   wpDataTables   Updated September 22, 2021 at 8:42am   2 Most recent comment from Aleksandar Vuković:Hello ReneYou cannot create an empty table through the plugin. It needs to contain at least one entry in order to generate the table in the database.Even if you create a blank database table, the plug ... Emily Lecky Text in email notification not updatingClosed   Amelia   Updated September 22, 2021 at 8:40am   4 Most recent comment from Aleksandar Vuković:Hello EmilyThank you for letting us know the issue has been resolved.Felicia, thanks for lending a helping hand! Edwin Dee How to put chart of row data in a cell in same rowClosed   wpDataTables   Updated September 22, 2021 at 8:33am   9 Most recent comment from Aleksandar Vuković:Hello again EdwinwpDataTables can't pull any formatting, styles, formulae, etc. from external sources (Google Spreadsheets, Excel, CSV, etc.), so pulling that sparkline would not be possible.I&# ... Hira Shah Multiple staff packagesClosed   Amelia   Updated September 22, 2021 at 7:58am   6 Most recent comment from [deleted]:Hi Hira, Glad to see that, thank you for letting us know. You are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Romedenne integrated Google CalendarClosed   Amelia   Updated September 22, 2021 at 7:58am   5 Most recent comment from [deleted]:Hello Romedenne, Glad to see that the issue is gone, thank you for letting us know. The employee panel doesn't have any effect on the Google calendar sync, not sure exactly what happened there ... Adam Preselect packageClosed   Amelia   Updated September 21, 2021 at 3:58pm   4 Most recent comment from [deleted]:You are most welcome, do let us know if you need any further assistance we will be happy to help If there is anything else we can assist you with please don't hesitate to open a new ticket. Have ...