As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Thomas Berg Buchungen im Frontend anzeigenClosed   Amelia   Updated September 30, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi Thomas,thank you for reaching out to usHave you used the Frontend Employee Panel? Employees can see bookings there fully, without having to go to backend, or call an admin. Manuel Hauer New Table with same settings but different contentClosed   wpDataTables   Updated September 30, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi ManuelThank you for reaching out to us.If you created a table linked to the file, you must overwrite the file located in ..wp-content/uploads/YEAR/MONTH/ folder, and the table will be updated when ... Israel Vazquez Support AmeliaClosed   Amelia   Updated September 30, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi Israel, thank you for reaching out to us I'm afraid that this is not possible at the moment, as Package Services duration depend on the preset duration of Service in the package. And one servi ... Konstantinos Stravogiannis %appointment_cancel_url%Closed   Amelia   Updated September 30, 2021 at 10:56am   4 Most recent comment from [deleted]:Hi KonstantinosAll Amelia emails are the same, it is not possible that some emails go with a link and some don't. As mentioned before this must be caused by a security measure in the browser or ... Marcello Troisi sell single ticket per personClosed Pre-purchase questions for Amelia   Updated September 30, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi Marcello,thank you for reaching out to us1. You can set capacity of one event to one person, or multiple people; just make sure that Bring Someone option is unchecked (so that one person cannot bri ... James Why do recurring events show up like this?Closed   Amelia   Updated September 30, 2021 at 10:30am   4 Most recent comment from [deleted]:Hi James!Thank you for letting me know, that was important, as it works just the way you said. It is a lot of manual work; we will see to keep improving events in the future.For now, I'm afraid i ... Lucas Hilty Backing up tablesClosed   wpDataTables   Updated September 30, 2021 at 10:25am   6 Most recent comment from [deleted]:Hi LucasThe data is stored in the site's database so when you copy the website the data will be copied over as well. But feel free to reach out to us in case you come across any issues or difficu ... Jennifer Troubleshoot PayPal PaymentsClosed   Amelia   Updated September 30, 2021 at 10:23am   3 Most recent comment from [deleted]:Hi JenniferThank you for reaching out to us.Can you please tell me did you turn of Sandbox mode? Can you please check again your Live Client ID and Live Secret on your PayPal account? You have San ... Raul PackagesClosed   Amelia   Updated September 30, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi Raul,thank you for reaching out to usI'm afraid that at the moment, only a customer can purchase the package; you can create a package from existing available times only (every service in a pa ... Fabienne Zanette change textClosed   Amelia   Updated September 30, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi FabienneThank you for reaching out to us.You can change these strings using Poedit or Loco Translate or you can change them directly in ..wp-content/plugins/ameliabooking/src/Infrastructure/WP/Tr ... Sander van Gent Fit to my questionClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 9:26pm   4 Most recent comment from [deleted]:Sander,My apologies, I was thinking about a similar case, and I messed up the words. Because we apparently have plenty of clients with boat or kayak rental services, and it seems like they use Amelia ... Charlotte appointment calendar googleClosed   Amelia   Updated September 29, 2021 at 8:51pm   5 Most recent comment from [deleted]:Hi everyone!I'm glad to see that the issue was resolved.Thank you Athanasios, that's very kind of youProbably our developers should add a note somewhere in the settings that the time zone s ... Miroslav Kulanga 403 error nginxClosed   wpDataTables   Updated September 29, 2021 at 2:17pm   4 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Miroslav!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sadeer Al-Salihi Technical issuesClosed   Amelia   Updated September 29, 2021 at 2:15pm   10 Most recent comment from [deleted]:Hi Sadeer! Thank you so much(second password works) I will send this case to our senior colleague, as the same thing happens on my local site, so it's most likely a bug. He will contact you back ... PC Two BugsClosed   Amelia   Updated September 29, 2021 at 2:07pm   12 Most recent comment from Aleksandar Vuković:Hey PCI apologize for the delay!We confirmed there's a bug with the coupons on mobile browsers, as you reported, and a task has been created for our developers to resolve it as soon as possible. ...