As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Paul Shears Hiding Available SpotsClosed   Amelia   Updated September 29, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi, Paul,Sorry for the delayed response.I'm afraid, the Capacity can be hidden only on the Event list view due to some limitations.In order to achieve that, you should open the Amelia -> Customi ... Emanuele Image and ConfermaClosed Pre-purchase questions for wpDataTables   Updated September 29, 2021 at 10:51am   4 Most recent comment from Aleksandar Vuković:Hi again EmanueleThe entry approval (if it exists) needs to be configured through Formidable Forms, as wpDataTables doesn't have features like this.If the entry is held before it is approved, I� ... Athanasios Mousiolis Translation issuesClosed   Amelia   Updated September 29, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Athanasios, Sorry to hear that you faced this issue. Could you please try to disable the "Use already loaded VUE" option on the Amelia -> Customize page and clear the site and the browser cache? ... Scott CouponsClosed   Amelia   Updated September 29, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Scott!Thank you for reaching out to usYou can create a Coupon, but after adding a new event, you would need to add that event as one of the eligible ones in Amelia > Finance > Coupons for that part ... Prabuddh Kumar Align Image in centerClosed   Amelia   Updated September 29, 2021 at 10:35am   7 Most recent comment from Aleksandar Vuković:You're welcome Prabuddh. Glad I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... Mariam ALMutairi inquiry about your productClosed   Amelia   Updated September 29, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Mariam,Sorry for the delayed response.Yes, you can do that. Different prices can be set in the Employee's profile under the Assigned Services tab, for example:Hope that will help.Best Regard ... Anne-Carole Zbinden notificationClosed   Amelia   Updated September 29, 2021 at 10:09am   8 Most recent comment from [deleted]:Hi Anne-CaroleIf you want to allow your customers to reschedule their appointments you will need to enable this option from the Roles settings.Regarding the Zoom link we will need the screenshot from ... Irtaza Amelia AutoRenew SubscriptionClosed   Amelia   Updated September 29, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi Irtaza,thank you for reaching out to usAll Yearly subscriptions are autorenewable.This option cannot be turned off to pay manually, you can only cancel the subscription fully, I'm afraid. Farrell Changing license codeClosed   wpDataTables   Updated September 29, 2021 at 9:27am   4 Most recent comment from [deleted]:Hi FarrellSorry for the misunderstanding.We recently added a possibility for you to manage your domains in our store. So, please access the store and you will see the Manage domains button, so you ca ... Dongsoon wpDataTables support php 8.0Closed   wpDataTables   Updated September 29, 2021 at 9:16am   5 Most recent comment from Aleksandar Vuković:Hey DongsoonAre you maybe on DigitalOcean?If you are, can you please ask them to turn off sql_require_primary_key? DigitalOcean recently enforced primary keys on all newly created tables in their man ... Frederic Exporting eventClosed   Amelia   Updated September 29, 2021 at 9:15am   4 Most recent comment from Aleksandar Vuković:I don't have the SQL command, Fred, I always used the graphic interface of phpMyAdmin.Select all tables in the database:Scroll all the way down, and under "With Selected" choose Export:Then, ... Gamepitch Cannot Edit EventsClosed   Amelia   Updated September 29, 2021 at 8:44am   4 Most recent comment from Aleksandar Vuković:We're glad to hear that!Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Blaise Cosme Shortcode issues in Elementor ProClosed   Amelia   Updated September 29, 2021 at 8:29am   6 Most recent comment from [deleted]:Hi Blaise,thank you for letting us know! I'm happy to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prabuddh Kumar Customer not receiving emailClosed   Amelia   Updated September 29, 2021 at 8:02am   4 Most recent comment from [deleted]:Hi Prabuddh,thank you for the kind replyThe test email for a notification can be found here:If you don't find it, please provide me a temporary WP-admin (administrator) user for your site where ... Blaise Cosme Shortcode Not Working & Other Bugs - Needing solution ASAP.Closed   Amelia   Updated September 28, 2021 at 11:40pm   3 Most recent comment from [deleted]:Hi, Blaise,Sorry for the delayed response.1. I see there are plenty of cached elements on the booking page. If you use a caching plugin, please exclude pages with Amelia from its settings since it ca ...