We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laurent Dani %custom_field% disappears on google calendar when reschedulingClosed   Amelia   Updated September 21, 2021 at 10:50am   4 Most recent comment from [deleted]:Hello Laurent, I've just tested this and it seems to work fine on our website - I tried rescheduling both from the customer panel and in the back-end but couldn't replicate the issue, the c ... Bruno chargement module Amelia dans pageClosed   Amelia   Updated September 21, 2021 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello BrunoThank you for your purchase.Please note that the only supported language is English, so make sure to translate your future responses.I checked your page, and it loads the form right away:Th ... Raul amelia buddybossClosed   Amelia   Updated September 21, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi RaulThank you for reaching out to us. We are glad to hear you are satisfied with the updatePlease have a look at our documentation for detailed information about this feature https://wpamelia.com/b ... Brian Lovelace Time Field in WPDataTablesClosed   wpDataTables   Updated September 21, 2021 at 10:05am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to add it as a fe ... Jamie merchant Not accepting paymentsClosed   Amelia   Updated September 21, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello JamieI can't say what's going on without taking a look, but I do see that you have Live transactions enabled from your website, so if the credentials are correct, it should be working ... Ilan Manoim Skip weekends for eventsClosed   Amelia   Updated September 21, 2021 at 9:28am   2 Most recent comment from Aleksandar Vuković:Hello Ilan.You can configure it like this, if I understood you correctly:So, you'd select a date range from Sunday - Friday next week, and set the recurrence to be weekly every week. I don' ... Claudia plugin update and group classes not showing available datesClosed   Amelia   Updated September 21, 2021 at 9:11am   3 Most recent comment from Aleksandar Vuković:Hey ClaudiaSorry for the bad experience, but I see that Liza was able to help you out in another ticket, so we can mark this as closed?I am sorry for the delay, as we're short-staffed at the mome ... Rodrigo Contreras sms in australiaClosed Pre-purchase questions for Amelia   Updated September 20, 2021 at 9:36pm   2 Most recent comment from Aleksandar Vuković:Hello Rodrigo.Thank you for your interest in Amelia.SMS prices in Australia are:There's no auto-recharge, and you'll need to recharge your account once it is low on funds.  DoQtor Schedule notifications for Virtual / Zoom MeetingsClosed   Amelia   Updated September 21, 2021 at 10:40am   7 Most recent comment from Aleksandar Vuković:Hi again PeterIt does seem to be a bug on our end, so the task was created for our developers, and they'll work on it and make sure it is fixed for our next update.Sorry for the inconvenience. Ilse Catalog View - ScalingClosed   Amelia   Updated September 20, 2021 at 9:06pm   8 Most recent comment from Aleksandar Vuković:That is awesome, Ilse! Thank you very much!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Veronica Pavia Updating wpdatatablesClosed   wpDataTables   Updated September 20, 2021 at 8:51pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Veronica.Thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rene Stäblein Values ​​in the bar chartClosed   wpDataTables   Updated September 20, 2021 at 8:29pm   2 Most recent comment from Aleksandar Vuković:Hello ReneI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It can be achieved with a custom solution, so please check our d ... Robbie Ewing mobile view bugs / poor design UXClosed   Amelia   Updated September 20, 2021 at 8:20pm   11 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Robbie!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romedenne error 500Closed   Amelia   Updated September 20, 2021 at 8:12pm   2 Most recent comment from Aleksandar Vuković:Thank you for letting us know that the issue has been resolved Laurent!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Karl Isaac Lifetime licenseClosed Pre-purchase questions for wpDataTables   Updated September 20, 2021 at 8:07pm   2 Most recent comment from Aleksandar Vuković:Hello Karl Thank you for your interest in wpDataTables. 1. Yes, as a lifetime license, you purchase it once, and it lasts as long as the plugin itself lasts. 2. Of course - we tend to update the plugi ...