We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ashley Cairns HIPAA ComplianceClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 8:09am   2 Most recent comment from [deleted]:Hi Ashley,thank you for taking interest in Amelia and for reaching out to usWe don't store any data from your website, so everything you do with Amelia is saved in your WordPress database. The pl ... victor Valladolid Restaurant table reservationsClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:42am   4 Most recent comment from [deleted]:Hi Victor!Thank you for the kind replyIf you're using your Employees as Tables you can set an individual Table's capacity in Amelia > Employees > click an employee > Assigned Services; the ... Francy Angarita Paquetes y serviciosClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:26am   2 Most recent comment from [deleted]:Hi Francy,thank you for reaching out to us and for taking interest in AmeliaVia Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your clients. Within P ... Nans Website hôtel can be createdClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:20am   2 Most recent comment from [deleted]:Hi Nans,thank you for taking interest in Amelia, and for reaching out to usOur plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of h ... Leonardo 2 way Calendar SyncClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:18am   6 Most recent comment from [deleted]:Hi Leonardo!Thank you for the additional information, this sheds a bit more light on the specifics of the feature Martijn How to tag/measure with Google AnalyticsClosed Pre-purchase questions for Amelia   Updated September 26, 2021 at 7:12am   4 Most recent comment from [deleted]:Hi Martijn!Please feel free to test the solution; it's not official so we cannot guarantee that it will work 100%. Please do vote for the suggestion if you have time; there are interested clients ... NJAHOF Number of Persons in Appointments ViewClosed   Amelia   Updated September 25, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, NJAHOF,Thank you for reaching out to us.You can see the number of booked spots on the Appointments page in the Spots column:If that's not what you are looking for, could you please provide a ... sarmishta s Customer panelClosed   Amelia   Updated September 25, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi, Sarmishta,Thank you for choosing Amelia.If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% pl ... Ilse Coupon DateClosed   Amelia   Updated September 25, 2021 at 4:08pm   2 Most recent comment from [deleted]:Hi, Ilse,Thank you for choosing Amelia.I'm afraid, at the moment it's only possible to set the Usage limit to Coupons. You can suggest that as a feature request here, or check if this requ ... miles Hudgens Not able to down load plug in. Says I have not upgraded.Closed   Amelia   Updated September 25, 2021 at 4:06pm   2 Most recent comment from [deleted]:Hi, Miles,Thank you for choosing Amelia.Please note that first you should delete the Lite version and then install the purchased plugin: 1. Deactivate/delete the free Lite version that you have previ ... kimjinwook NotificationClosed   Amelia   Updated September 25, 2021 at 4:00pm   2 Most recent comment from [deleted]:Hi, kimjinwook,Thank you for choosing Amelia.Could you please change the mail service in Amelia -> Settings -> Notifications to PHP and test notifications with that configuration? If that works, then ... Steven Aylward If/Or statements for NotificationsClosed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:59pm   2 Most recent comment from [deleted]:Hi, Steven,Thank you for reaching out to us.I'm afraid, at the moment it's not possible with current built-in features in Amelia.You can disable the "Send Event Invitation Email" option in ... Leonardo Rounded Hour Times?Closed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:16pm   6 Most recent comment from [deleted]:Leonardo,Yes, you are absolutely right. Unfortunately, at the moment it's the only available solution. I will forward your request to our developers, hopefully, they will find a way to round the ... Coachinternet 2 reservations in one serviceClosed   Amelia   Updated September 25, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usThis can be achieved by using our feature Packages.Via Packages, you can combine multiple services, and even discount them, to offer them as a "bulk" to your c ... Dalmus Otieno Email Stopped Working after updating to Version 4.2Closed   Amelia   Updated September 25, 2021 at 10:26am   3 Most recent comment from [deleted]:Hi Dalmus,thank you for reaching out to usI'm happy to hear that solution was found; If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ...