As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Daniel Brooksby TMS Store Purchase Code not saving unable to updateClosed   wpDataTables   Updated October 12, 2021 at 8:30am   28 Most recent comment from Aleksandar Vuković:Good news, Daniel, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... Zain Discounts and group bookings by studentsClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Zain,thank you for reaching out to usWe don't have a direct integration with LearnDash at the moment, I'm afraid, only with Lesson Space.I'll kindly ask you to add it as an integrati ... Donald McGuinn New manual Appt time slotClosed   Amelia   Updated October 12, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi Donald,thank you for reaching out to usAt the moment, service duration is fixed, so once you set the appointments for that particular service to be 30 minutes, all slots will be 30 minutes; if you ... Asier operation questionClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 7:43am   2 Most recent comment from [deleted]:Hi Asier,thank you for reaching out to usWe are currently working on multi tier tickets for events and we will see to release this feature in one of our next updates, where you will be able to set dif ... ricardo amelia accept credit cards paymentsClosed   Amelia   Updated October 12, 2021 at 7:09am   8 Most recent comment from [deleted]:Hi Ricardo,thank you so much for the credentials!Please check your credentials for PayPal live mode, they are a string of numbers and letters. You placed an email and password, this is not the informa ... Ángel Moraga González Email textClosed   Amelia   Updated October 11, 2021 at 6:08pm   2 Most recent comment from [deleted]:Hi, Ángel,Thank you for choosing Amelia.The email notification templates can be changed on the Amelia -> Notifications page.If, for some reason, you cannot change the templates, please make sure tha ... andres Gmail´s SMTP is not workingClosed   Amelia   Updated October 11, 2021 at 4:00pm   9 Most recent comment from [deleted]:Hi, Andres,Sorry for the delayed response.Unfortunately, there are plenty of factors that can affect email notifications so they will end up in the Spam folder. And most of them are not related to Am ... Scott Simpson Images not workingClosed   wpDataTables   Updated October 11, 2021 at 11:54am   5 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Scott.David - images can be pulled from Gravity Forms if they are added as single upload. Multiple files cannot be passed correctly to wpDataTables.If you have more questi ... Rahel Biehlig There is a bug in the notfication sectionClosed   Amelia   Updated October 11, 2021 at 11:31am   6 Most recent comment from [deleted]:Rahel,I was able to add a notification template to the Appointment Approved notification and send a test email:I used my Opera browser with no add-ons. So, could you please clear the site and the bro ... Paul A Warloski class videoClosed   Amelia   Updated October 11, 2021 at 10:39am   2 Most recent comment from [deleted]:Hi, Paul,Thank you for choosing Amelia.I'm afraid, at the moment Amelia has no built-in feature that would allow to store videos right inside the plugin. However, probably, it can be achieved wi ... KURT R LIBBY Moving to new hostClosed   Amelia   Updated October 11, 2021 at 10:27am   2 Most recent comment from [deleted]:Hi, Kurt,Thank you for choosing Amelia.If you are moving the whole website to another domain, we can suggest using the Duplicator Plugin. We use it and it's working fine because it will transfer ... Leonardo CustomizationClosed Pre-purchase questions for Amelia   Updated October 11, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi, Leonardo,Thank you for reaching out to us.I'm afraid, there's no option to change the color of the Time Zone selection drop-down on tje Customize page. But it can probably be achieved ... Jay Kew Enquiry on Amelia featuresClosed Pre-purchase questions for Amelia   Updated October 11, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Jay,Thank you for reaching out to us.Yes, we do have a similar feature called "Packages of Services". It is a feature that allows creating packages of multiple appointments (of the same or diffe ... Apple Tree Google Calender time one hour lateClosed   Amelia   Updated October 11, 2021 at 9:15am   5 Most recent comment from Aleksandar Vuković:Hello there.The time zone you configured is the time zone all your appointments are booked in - that's how they're saved in the database.If the time zone was UTC, and there's an appoint ... Rodrigo Contreras icon missingClosed   Amelia   Updated October 11, 2021 at 8:55am   5 Most recent comment from Aleksandar Vuković:Hello Rodrigo.Your theme is overwriting our CSS with the "font-family" property:The only way to make it work without changing the theme would be to apply this custom CSS to all pages where Amelia is b ...