We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steven Show/Hide Columns (User Front End)Closed   wpDataTables   Updated September 30, 2021 at 2:25pm   6 Most recent comment from Aleksandar Vuković:Unfortunately, no, but if you don't want to change the order (or add new) columns, we could do it with custom CSS, by hiding certain "children" in the list.When you're done with the table, y ... Nicole Hart Google SheetsClosed Pre-purchase questions for Amelia   Updated September 30, 2021 at 1:32pm   4 Most recent comment from [deleted]:Hi NicoleUnfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that are triggered depending on the view: window.beforeAddToCalendarLoaded() window ... miguel eladio Martinez arneaud integration google event with employeeClosed   Amelia   Updated September 30, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Miguel,thank you for reaching out to usAs mentioned on the setup page, synchronization with Google calendar is not supported for Events at the moment, just for Services. So if you use Events in Ame ... Apple Tree limiting number of bookingsClosed   Amelia   Updated September 30, 2021 at 12:55pm   2 Most recent comment from [deleted]:Hi Apple,thank you for reaching out to usIf you have enabled the option Bring Someone for your attendees, one attendee can book for as many people as there are available slots.You can either allow tha ... Willem Delete events of make un-published?Closed   Amelia   Updated September 30, 2021 at 12:50pm   4 Most recent comment from [deleted]:Willem,I'm glad I could help.Yes, I totally understand, it's so easy to miss a tiny detail. That's why we are here for youPlease feel free to contact us if you have any other questions ... Andrew Kenth How Do You Control Column Width?Closed   wpDataTables   Updated September 30, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi AndrewThank you for reaching out to us.It looks like you have the Scrollable option enabled. Note that the “Limit table width” and “Scrollable” features exclude one another. When you ena ... Thomas Berg Buchungen im Frontend anzeigenClosed   Amelia   Updated September 30, 2021 at 11:41am   2 Most recent comment from [deleted]:Hi Thomas,thank you for reaching out to usHave you used the Frontend Employee Panel? Employees can see bookings there fully, without having to go to backend, or call an admin. Manuel Hauer New Table with same settings but different contentClosed   wpDataTables   Updated September 30, 2021 at 11:34am   2 Most recent comment from [deleted]:Hi ManuelThank you for reaching out to us.If you created a table linked to the file, you must overwrite the file located in ..wp-content/uploads/YEAR/MONTH/ folder, and the table will be updated when ... Israel Vazquez Support AmeliaClosed   Amelia   Updated September 30, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi Israel, thank you for reaching out to us I'm afraid that this is not possible at the moment, as Package Services duration depend on the preset duration of Service in the package. And one servi ... Konstantinos Stravogiannis %appointment_cancel_url%Closed   Amelia   Updated September 30, 2021 at 10:56am   4 Most recent comment from [deleted]:Hi KonstantinosAll Amelia emails are the same, it is not possible that some emails go with a link and some don't. As mentioned before this must be caused by a security measure in the browser or ... Marcello Troisi sell single ticket per personClosed Pre-purchase questions for Amelia   Updated September 30, 2021 at 10:55am   2 Most recent comment from [deleted]:Hi Marcello,thank you for reaching out to us1. You can set capacity of one event to one person, or multiple people; just make sure that Bring Someone option is unchecked (so that one person cannot bri ... James Why do recurring events show up like this?Closed   Amelia   Updated September 30, 2021 at 10:30am   4 Most recent comment from [deleted]:Hi James!Thank you for letting me know, that was important, as it works just the way you said. It is a lot of manual work; we will see to keep improving events in the future.For now, I'm afraid i ... Lucas Hilty Backing up tablesClosed   wpDataTables   Updated September 30, 2021 at 10:25am   6 Most recent comment from [deleted]:Hi LucasThe data is stored in the site's database so when you copy the website the data will be copied over as well. But feel free to reach out to us in case you come across any issues or difficu ... Jennifer Troubleshoot PayPal PaymentsClosed   Amelia   Updated September 30, 2021 at 10:23am   3 Most recent comment from [deleted]:Hi JenniferThank you for reaching out to us.Can you please tell me did you turn of Sandbox mode? Can you please check again your Live Client ID and Live Secret on your PayPal account? You have San ... Raul PackagesClosed   Amelia   Updated September 30, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi Raul,thank you for reaching out to usI'm afraid that at the moment, only a customer can purchase the package; you can create a package from existing available times only (every service in a pa ...