As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Genevieve Jackson CUSTOMIZATION OF HOURSClosed   Amelia   Updated October 6, 2021 at 12:16pm   2 Most recent comment from [deleted]:Hi GenevieveThank you for reaching out to us.You can specify the work schedule for this service specifically in the employee's profile if you indicate which services are included in this work sc ... Oguz Process SpeedClosed Pre-purchase questions for wpDataTables   Updated October 6, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi OguzThank you for reaching out to us.The loading speed depends on a lot of factors - your hosting plan, server's performance, amount of other data on the page, internet speed, etc.  For exam ... de contenson Location in notification bugClosed   Amelia   Updated October 6, 2021 at 12:09pm   6 Most recent comment from [deleted]:Bérengère,I'm glad to hear that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards.  Dongsoon How can chane chart title to H3 styleClosed   wpDataTables   Updated October 6, 2021 at 12:06pm   2 Most recent comment from [deleted]:Hi DongsoonThank you for reaching out to us.Chart engines that we use are coming from free libraries, and not all customization is handled through the interface. To change the style, you will need to ... Yaron Ben-Shabat Link between two tables with editClosed   wpDataTables   Updated October 6, 2021 at 11:56am   5 Most recent comment from Aleksandar Vuković:Hello YaronUnfortunately, the Master-Detail add-on is only used to display the data, and there's no way you can edit it through the add-on.Also, at the moment, there's no way you can share a ... Ashford Folk wpdatatables wont load back endClosed Pre-purchase questions for wpDataTables   Updated October 6, 2021 at 11:39am   10 Most recent comment from Aleksandar Vuković:You're welcome, Cliff.Glad I could be of assistance.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roberto Puente Extra productClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 11:29am   2 Most recent comment from [deleted]:Hi Roberto,thank you for reaching out to usYes, there are Extras which you can create to be optionally selected along the service they are attached to, by a customer during booking.Extras can have th ... ramanam stripe payment methodsClosed   Amelia   Updated October 6, 2021 at 11:06am   2 Most recent comment from [deleted]:Hi Ramanam,thank you for reaching out to usAt the moment, Amelia is only integrated with the basic Stripe payment (card), I'm afraid.I'll kindly ask you to add other payment options as a fea ... Dongsoon sql query don't work only in this pluginClosed   wpDataTables   Updated October 6, 2021 at 10:44am   2 Most recent comment from [deleted]:Hi DongsoonThank you for reaching out to us.Since this is a quite complicated query for wpDataTables, probably this is happening because wpDataTables server has problems with parsing of the query and ... Chris Berry Null values on line chartClosed   wpDataTables   Updated October 6, 2021 at 10:16am   9 Most recent comment from Aleksandar Vuković:You're welcome, Matt.Glad I could be of assistance! vincenzo timeClosed   Amelia   Updated October 6, 2021 at 9:39am   2 Most recent comment from [deleted]:Hi VincenzoThank you for reaching out to us.You can adjust the time slot step in Amelia - Settings - General settings Adam Options for packagesClosed   Amelia   Updated October 6, 2021 at 9:04am   4 Most recent comment from Aleksandar Vuković:Hello AdamUnfortunately, what you're looking for to achieve is not possible with the plugin.You need to configure and enable both Google Meet and Zoom in Amelia's back-end, and you can choos ... Kim Pham Nguyen Don't show 0 values on graphClosed   wpDataTables   Updated October 6, 2021 at 10:16am   8 Most recent comment from Aleksandar Vuković:Hey MattI just saw that this was actually resolved in another ticket. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jack Times on pluginClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 8:42am   2 Most recent comment from [deleted]:Hi Jack,thank you for reaching out to usYes, Events that span over several days need to have their start time before their end time. Another solution is creating these days separately in one Event, vi ... Darion Robinson Calendar Date FormattingClosed   Amelia   Updated October 6, 2021 at 8:22am   3 Most recent comment from [deleted]:Hi Darion!Thank you for reaching out to usI'm glad to hear you have found the solution; in general, date and time formats and settings Amelia pulls from WordPress settings so by changing them the ...