We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jools booking not workingClosed   Amelia   Updated October 5, 2021 at 9:14am   14 Most recent comment from Aleksandar Vuković:Hello Jools The issue seems to be coming from Google reCAPTCHA. To be more precise - the invisible reCAPTCHA, enabled in Amelia's General Settings: When that's turned off, you can see that ... Ash Kirby Cannot Customise Payment Gatewaystripe GatewayClosed   Amelia   Updated October 4, 2021 at 2:50pm   2 Most recent comment from [deleted]:Hi Ash,thank you for reaching out to us- This is a part of Stripe and not Amelia directly, so I'm afraid we are unable to customize it from Amelia's design options. - You can change the lab ... Mridula Pre-sale queryClosed Pre-purchase questions for Amelia   Updated October 4, 2021 at 2:23pm   2 Most recent comment from [deleted]:Hi Mridula,thank you for reaching out to us, and for taking interest in AmeliaI'm afraid, we cannot recommend anything particular since we didn't test any membership plugins, so we cannot gu ... Yash Kanthale Back Time IssueClosed   Amelia   Updated October 4, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi Yash,thank you for reaching out to us; I have responded to your other ticket addressing this same inquiry.We can continue the correspondence there and close this one as a duplicate. hazem RefundClosed   Amelia   Updated October 4, 2021 at 1:56pm   2 Most recent comment from [deleted]:Hi Hazem!Thank you for reaching out to us.We received your request, it was completed todayThe amount will be with you in the next 5 business days. Emanuele hide old eventsClosed   Amelia   Updated October 4, 2021 at 10:56am   3 Most recent comment from Shelley Upton:I have tried to apply this to my site using the Snippet Plugin but it doesn't work.  Is there anything else I can try? Stephanie Michaels Booking ProblemsClosed   Amelia   Updated October 4, 2021 at 9:50am   6 Most recent comment from Aleksandar Vuković:Great news, StephanieThank you for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonathan Same service, different prices per location?Closed   Amelia   Updated October 4, 2021 at 9:03am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usAt the moment, pricing can vary only per Service or an Employee. So you can either "clone" the service and give one connected to Queens one price, and the o ... Tijmen Pre-set visible columnsClosed   wpDataTables   Updated October 4, 2021 at 9:02am   9 Most recent comment from Aleksandar Vuković:Hello again Tijmen.As mentioned before - this is a custom solution that is not covered in the support for the plugin.You can hard code the columns you want to hide, so they can't be shown again ... Monika Meier eventClosed   Amelia   Updated October 4, 2021 at 8:51am   2 Most recent comment from [deleted]:Hi Monika,thank you for reaching out to usI'm afraid that Events only have Maximum Capacity setting at the moment.Have you assigned this employee under both Services, and Events? Or you have assi ... mkonji AJAX do_shortcode output needs additional rendering - hooks to trigger table and chart re-renders?Closed   wpDataTables   Updated October 4, 2021 at 7:47am   5 Most recent comment from Aleksandar Vuković:Hello again.Sorry for the late response.I consulted with our developers, and you are right - this needs to be added as a feature suggestion. As for generating the ID on the page, it has to be done l ... Marck Select the series on X and Y axes in scatter plotClosed   wpDataTables   Updated October 4, 2021 at 7:43am   8 Most recent comment from Aleksandar Vuković:Hello Marck.Sorry for the late response.Using the table you sent us we have no issues recreating the chart using only the two integer columns:However, the string column cannot be plotted on the dots - ... Yvette Boye Calender booking and add to chart in single product pageClosed   Amelia   Updated October 4, 2021 at 6:26am   12 Most recent comment from Yvette Boye:Hi Liza,Noted with thanks/YB Raphaël Largeron ServicesClosed   Amelia   Updated October 4, 2021 at 12:12am   4 Most recent comment from [deleted]:Hi, Raphaël,Thank you for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Mandy Oldfield Events multiple datesClosed   Amelia   Updated October 3, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Mandy,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to filter only a particular date since Amelia displays the dates when the Event starts and ends for Event ...