As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rhonda Jones minimum time before bookingClosed   Amelia   Updated October 13, 2021 at 9:18am   2 Most recent comment from [deleted]:Hi Rhonda,thank you for reaching out to usAt the moment, I'm afraid that 12h is the maximum time in hours that can be set for Minimum Time Before Booking Setting.I'll kindly ask you to add ... Israel Vazquez Package discount codeClosed   Amelia   Updated October 13, 2021 at 9:13am   2 Most recent comment from [deleted]:Hi Israel,thank you for reaching out to usAt the moment, I'm afraid not; Coupons can currently be used for single services only, and Packages would need to have a discounted price previously set ... Marko Lazic times and dates not working, amelia not working on mobileClosed   Amelia   Updated October 13, 2021 at 9:10am   26 Most recent comment from Aleksandar Vuković:Zdravo Marko.Oni proveravaju Lite verziju, koja je na wordpress.org repozitorijumu. Ne znam zašto builder to uopšte radi, ali OK. U svakom slučaju, hvala što ste podelili ovo sa mnom, jer ne bih ... Neil Sync with Google CalendarClosed   Amelia   Updated October 13, 2021 at 8:26am   9 Most recent comment from [deleted]:Hi Neil,thank you for letting us know; if the Metadata still does not send to the calendar after that,  please let us know so that we can assist further.Kind regards! Gideon unable to installClosed   Amelia   Updated October 12, 2021 at 9:36pm   2 Most recent comment from [deleted]:Hi Gideon  Thank you for reaching out to us. Please download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam f ... Anthony template overrideClosed Pre-purchase questions for Amelia   Updated October 12, 2021 at 9:35pm   4 Most recent comment from [deleted]:Anthony,Haha, I see!Well, unfortunately, this is our company's policy: not to share the source code (cannot tell you why exactly but I believe these rules are meant to protect Amelia). Sorry for ... Yaron Ben-Shabat Error when trying to change front line edit to different typeClosed   wpDataTables   Updated October 12, 2021 at 9:34pm   7 Most recent comment from [deleted]:Hi YaronThank you for reaching out to us, we are glad to hear you were able to find the solution If there is anything else we can assist you with please don't hesitate to open a new ticket. Have ... Andrea Multiple employee on single appointmentClosed   Amelia   Updated October 12, 2021 at 9:22pm   2 Most recent comment from [deleted]:Hi AndreaThank you for reaching out to us.Unfortunately this is not possible using the plugin's builtin features but there is a workaround I can offer.  This can be achieved by increasing the se ... BUSEYNE Karyne Délai prise de rendez vousClosed   Amelia   Updated October 12, 2021 at 8:59pm   4 Most recent comment from [deleted]:Hi KaryneCan you please provide us with the login credentials to your WP website so we can take a closer look and test this issue?  Netzbewegung Select fields in wpdata config menueClosed   wpDataTables   Updated October 12, 2021 at 8:27pm   5 Most recent comment from [deleted]:Hi thereUnfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issu ... David A Meyer More dataClosed   wpDataTables   Updated October 12, 2021 at 8:23pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.If I understand your question correctly you could use calculation functions ( https://wpdatatables.com/documentation/table-features/calculation-functions/ ) ... Rodrigo Contreras how to set a service with a predefined recurrenceClosed   Amelia   Updated October 12, 2021 at 4:05pm   2 Most recent comment from [deleted]:Hi RodrigoThank you for reaching out to us.Unfortunately this is not possible for appointments but we can recommend using events, since you can add multiple dates for the event and once the customer ... Victor Reyes Benites Demo BugClosed Pre-purchase questions for wpDataTables   Updated October 12, 2021 at 4:03pm   6 Most recent comment from Aleksandar Vuković:I'm glad to hear that, VictorIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eric Ma Clone tales from DEV to PROD siteClosed   wpDataTables   Updated October 12, 2021 at 3:42pm   3 Most recent comment from [deleted]:Hi EricThank you for reaching out to us.Other than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpda ... Joshua Newhouse Multiple bookingsClosed   Amelia   Updated October 12, 2021 at 2:58pm   4 Most recent comment from [deleted]:Hi JoshuaWe are sorry to hear that.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, an ...