As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Gage Robinson excel decimal conversionClosed   wpDataTables   Updated October 7, 2021 at 7:20am   2 Most recent comment from [deleted]:Hi GageThank you for reaching out to us.Can you please tell us if the number format in the source file matches the number format set in wpDataTables - Settings - Main settings Wine N Rubs WOffice And AmeliaClosed   Amelia   Updated October 7, 2021 at 7:13am   2 Most recent comment from [deleted]:Hi Wine N RubsThank you for reaching out to us.Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant tim ... Gideon Unable to installClosed   Amelia   Updated October 6, 2021 at 10:33pm   2 Most recent comment from [deleted]:Hi again, Gideon,That should work with the solution that I provided under the other ticket that you have. Please take a look.  Best Regards.  CORINNE DUBEL PluginClosed Pre-purchase questions for Amelia   Updated October 6, 2021 at 9:21pm   2 Most recent comment from [deleted]:Hi, CORINNE,Thank you for reaching out to us.I'm afraid, at the moment it's only possible to install Amelia on WordPress sites.We are planning to develop more versions of Amelia, so it will ... Matthew Children's Price for TicketsClosed   Amelia   Updated October 6, 2021 at 9:04pm   2 Most recent comment from [deleted]:Hi, Matthew,Sorry for the delayed response.We had to postpone this feature since we fall behind our roadmap for the updates due to the whole pandemic situation, so we had to add some features that ha ... Konn Lavery Unique Pages for each eventClosed   Amelia   Updated October 6, 2021 at 2:32pm   6 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Dave Boden Max persons eventClosed   Amelia   Updated October 6, 2021 at 2:22pm   2 Most recent comment from [deleted]:Hi Dave Thank you for reaching out to us. If I understand correctly you simply want to increase the maximum capacity for an event? You can do so by increasing the maximum allowed spots when creating t ... MARK A MARAIS Editing popover is off screenClosed   wpDataTables   Updated October 6, 2021 at 2:17pm   2 Most recent comment from [deleted]:Hi MarkThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Amin Talab Choice of location (same employee) for customer possible?Closed   Amelia   Updated October 6, 2021 at 2:09pm   2 Most recent comment from [deleted]:Hi AminThank you for reaching out to us.Unfortunately there is no builtin feature that would allow your clients to choose from these two options but you can create 2 separate services for on-line and ... Michael Veldkamp Stripe LogoClosed   Amelia   Updated October 6, 2021 at 1:44pm   5 Most recent comment from Aleksandar Vuković:Hi again MichaelThat, unfortunately, can't be changed. Our developers will work on adding it to the Customize section, but I have no ETA on that. Raphaël Marlec Schedules errorClosed   Amelia   Updated October 6, 2021 at 1:33pm   8 Most recent comment from Aleksandar Vuković:Hello RaphaëlI'm glad to hear the issue was resolved.When a customer cancels the appointment, they are still in the list, and they can't be removed automatically, that needs to be done manu ... Ayishah Joanna Swiecinska emailsClosed   Amelia   Updated October 6, 2021 at 1:28pm   8 Most recent comment from Aleksandar Vuković:Hi again JoannaI haven't used it, but from what I hear (from our customers), it's the same as Zapier, so you can use our YouTube Mailchimp tutorial and see if that helps. Hans Vink CSV file from URL not foundClosed   wpDataTables   Updated October 6, 2021 at 1:19pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Gideon update to 4.2Closed   Amelia   Updated October 6, 2021 at 1:05pm   4 Most recent comment from [deleted]:Gideon,Please try to use the attached file. And this is the guide on how to update the plugin manually:First, please check that the option Delete plugin tables is disabled in Amelia -> Settings -> Ac ... mike double spacing in emailsClosed   Amelia   Updated October 6, 2021 at 12:48pm   41 Most recent comment from Aleksandar Vuković:Hello again mikeI saw that you installed the plugin on the site, quote:I just installed the latest version on a site, and then edited the email and once again its putting double spacing everywhereI ...