We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ramiro Amelia not syncing with google calendarClosed   Amelia   Updated October 3, 2021 at 10:24pm   4 Most recent comment from [deleted]:Hi, Ramiro,I hope the issue was resolved.However, if you have any other questions, please feel free to contact us, and we will gladly respond to them as well.Best Regards.  Nicole Hart Employee SpotsClosed   Amelia   Updated October 3, 2021 at 10:21pm   2 Most recent comment from [deleted]:Hi, Nicole,Thank you for choosing Amelia.Spots are basically Minimum and Maximum Capacity. To be honest, I cannot tell you why the name of this setting was changed, most probably because of the limit ... Homeopathy UK Email Not SendingClosed   Amelia   Updated October 3, 2021 at 9:57pm   3 Most recent comment from [deleted]:Hi, Erika,Thank you for choosing Amelia.And also thank you for letting us know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. Debbie van Cleef USE CASE marketing funnel starting from free calls or free eventsClosed   Amelia   Updated October 3, 2021 at 6:14pm   4 Most recent comment from [deleted]:Hi, Debbie,Thank you for reaching out to us.I'm afraid since the whole pandemic situation affected us as well, and we fall behind our roadmap, we had to give priority to the most requested featu ... Stefan Angenent Book timeslot on an eventClosed   Amelia   Updated October 3, 2021 at 4:24pm   2 Most recent comment from [deleted]:Hi, Stefan,Thank you for choosing Amelia.I'm afraid, at the moment one Event cannot be divided into sub-Events that can be booked separately. You can create multiple time slots under one Event, ... Kwanghun Kim Unable to log in SMSClosed   Amelia   Updated October 3, 2021 at 4:20pm   2 Most recent comment from [deleted]:Hi, Kwanghun,Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access and SMS account login, so we will look into the issue from the inside? You can post the credentia ... becreative Services on specific timelslots and availability of other servicesClosed   Amelia   Updated October 3, 2021 at 3:05pm   3 Most recent comment from becreative:Thanks! I will get to work!(sorry for the late reply, life got in the way ;)) Arnaud QuestionClosed Pre-purchase questions for Amelia   Updated October 3, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hi, Arnaud,Thank you for reaching out to us.Packages of Services is a feature that allows creating packages of multiple appointments (of the same or different services). In that case, the services th ... Prashanth Need to remove Free visibilityClosed Pre-purchase questions for Amelia   Updated October 2, 2021 at 9:22pm   2 Most recent comment from [deleted]:Hi, Prashanth,Thank you for reaching out to us.You can disable price tags on the Customize page.Please choose the Event list booking form on the top of the page, and edit the corresponding element by ... [email protected] CONFIRM button not workingClosed   Amelia   Updated October 2, 2021 at 3:28pm   4 Most recent comment from [deleted]:Good day!Thank you for the clarification. Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply t ... Fabian Madrigal Need to know before buyClosed Pre-purchase questions for Amelia   Updated October 2, 2021 at 2:04pm   2 Most recent comment from [deleted]:Hi, Fabian,Thank you for reaching out to us.No worries, we respond to all tickets, no matter if the name and the questions match or notHowever, as far as I can see, my colleague Ivana already respond ... Torben Backend does not show upClosed Pre-purchase questions for Amelia   Updated October 2, 2021 at 12:16pm   4 Most recent comment from [deleted]:Torben,Thank you for understanding.Yes, we are constantly working on improving Amelia features, so, I hope, this conflict will be resolved shortly, and our plugin will become compatible with LMS serv ... Hajjar Coupon code for the birthday dateClosed   Amelia   Updated October 2, 2021 at 12:09pm   6 Most recent comment from [deleted]:Hajjar,Yes, I'm afraid so since if you put a limit to the times it can be used to 1, then it's supposed to be a new Coupon every year.I will forward this information to our development team, ... Yvette Boye Add the calender under WooCommerce BundleClosed   Amelia   Updated October 1, 2021 at 11:54am   2 Most recent comment from [deleted]:Hi Yvette,thank you for reaching out to us; as per your message below, I understand that you found a solution - if you do still need assistance please feel free to contact backI wish you a great week ... Lukasz multilingualClosed   Amelia   Updated October 1, 2021 at 11:46am   2 Most recent comment from [deleted]:Hi LukaszThank you for reaching out to us.Please have a look at our documentation on how to set up a multilingual sitehttps://wpamelia.com/multilingual-support/I am afraid currently there is no optio ...