As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Doina Tibu ActivationClosed   Amelia   Updated October 8, 2021 at 11:18pm   2 Most recent comment from [deleted]:Hi again, Doina,Thank you for reaching out to us.I've already responded to this question under the other ticket that you have, so please check my reply there.Best Regards.  Rufaidh Multiple DurationClosed   Amelia   Updated October 8, 2021 at 11:03pm   14 Most recent comment from [deleted]:Hi, Rufaidh,Sorry for the delayed response.1. You can set the Employee's working hours in the Employee's profile, for example:But in your case, it will be 10.00 - 21.30.Probably, you should ... Lucas 2 different stripe accountClosed   Amelia   Updated October 8, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, Lucas,Thank you for choosing Amelia.I'm afraid, at the moment it's possible to connect only one payment system account (Stripe, PayPal) to Amelia. Sorry for disappointing you.You can s ... Romedenne 1 hour email remindClosed   Amelia   Updated October 8, 2021 at 9:59pm   11 Most recent comment from [deleted]:Romedenne,That's great! Thank you for letting us know that the issue was resolved And please feel free to contact us if you have any other questions.Best Regards. James Fouché assigning rolesClosed   Amelia   Updated October 8, 2021 at 9:20pm   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.I'm afraid, you are absolutely right: only Employees can be assigned to Services and Events. Therefore, please create an Employee user, and make sure that ... Jochen SMSClosed   Amelia   Updated October 8, 2021 at 8:59pm   2 Most recent comment from [deleted]:Hi, Jochen,Thank you for reaching out to us.I'm afraid, at the moment it's not possible to connect an existing Twilio account to Amelia since our plugin has a native SMS integration, and it ... Lois O'Rourke Booking form customisation issuesClosed   Amelia   Updated October 8, 2021 at 8:12pm   2 Most recent comment from [deleted]:Lois,Thank you for choosing Amelia.1. You can disable the Employee selection drop-down in Amelia -> Customize. Please choose the booking form that you want to change on the top of the Customization ... Imanol RESERVAS AMELIAClosed Pre-purchase questions for Amelia   Updated October 8, 2021 at 12:35pm   2 Most recent comment from [deleted]:Hi Imanol,thank you for reaching out to usYes, I'm afraid that the service will only show general capacity of that service; if the slot is available that is the only indicator that there are stil ... Mario Calamita user registrationClosed   Amelia   Updated October 8, 2021 at 12:18pm   2 Most recent comment from [deleted]:Hi Mario,thank you for reaching out to usOnce you create a new Amelia Customer or a customer makes a booking, an automatic email will be sent to your customer with a username and a URL link where th ... james Can you have Multiple Locations for 1 EmployeeClosed   Amelia   Updated October 8, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi, James,Thank you for choosing Amelia.Your workaround was correct actuallyYou have to create multiple Employees, one for each location. And each Employee needs to have a unique email address. This ... Renato Fiuza Elementor plugin incompatibilityClosed   Amelia   Updated October 8, 2021 at 10:18am   6 Most recent comment from [deleted]:Renato,I was able to create a draft page with enabled Amelia:Could you please clarify if that is related to some particular elements?Also, please make sure that you have PHP version 7+ on your site.Lo ... Robin Kesting SMTPClosed Pre-purchase questions for Amelia   Updated October 8, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi Robin,thank you for reaching out to usWe don't have a direct integration with FluentSMTP, however, a lot of our clients use various 3rd party SMTP plugins. It would still be needed to set up t ... Stef Make services all dayClosed   Amelia   Updated October 8, 2021 at 9:48am   7 Most recent comment from [deleted]:Hi Stef,they would need to pick the service first, so you can name one full day and one half day. Abby Storey 50 minute appointmentsClosed   Amelia   Updated October 8, 2021 at 8:52am   3 Most recent comment from [deleted]:Hi Abby!Thank you for reaching out to usI'm glad you found the setting; also, when you change time slot step to 50 and then change service duration to 50, you can go back and change the slot step ... Mark Stubbins Next Day Reminder: {"message":"Invalid key 0."}Closed   Amelia   Updated October 7, 2021 at 11:21pm   6 Most recent comment from [deleted]:Mark,Thank you for letting us know. I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards.