We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fabienne Zanette change textClosed   Amelia   Updated September 30, 2021 at 9:27am   2 Most recent comment from [deleted]:Hi FabienneThank you for reaching out to us.You can change these strings using Poedit or Loco Translate or you can change them directly in ..wp-content/plugins/ameliabooking/src/Infrastructure/WP/Tr ... Sander van Gent Fit to my questionClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 9:26pm   4 Most recent comment from [deleted]:Sander,My apologies, I was thinking about a similar case, and I messed up the words. Because we apparently have plenty of clients with boat or kayak rental services, and it seems like they use Amelia ... Charlotte appointment calendar googleClosed   Amelia   Updated September 29, 2021 at 8:51pm   5 Most recent comment from [deleted]:Hi everyone!I'm glad to see that the issue was resolved.Thank you Athanasios, that's very kind of youProbably our developers should add a note somewhere in the settings that the time zone s ... Miroslav Kulanga 403 error nginxClosed   wpDataTables   Updated September 29, 2021 at 2:17pm   4 Most recent comment from Aleksandar Vuković:Thanks for letting us know, Miroslav!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sadeer Al-Salihi Technical issuesClosed   Amelia   Updated September 29, 2021 at 2:15pm   10 Most recent comment from [deleted]:Hi Sadeer! Thank you so much(second password works) I will send this case to our senior colleague, as the same thing happens on my local site, so it's most likely a bug. He will contact you back ... PC Two BugsClosed   Amelia   Updated September 29, 2021 at 2:07pm   12 Most recent comment from Aleksandar Vuković:Hey PCI apologize for the delay!We confirmed there's a bug with the coupons on mobile browsers, as you reported, and a task has been created for our developers to resolve it as soon as possible. ... James Fouché clustering appointmentsClosed   Amelia   Updated September 29, 2021 at 1:55pm   2 Most recent comment from [deleted]:Hi Dr. Fouché,thank you for reaching out to us!I'm afraid that if all slots in 13 - 17 period are available, client would be able to pick one that is not right after a booked one. Amelia does n ... Fabienne Zanette working hoursClosed   Amelia   Updated September 29, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi Fabienne,thank you for reaching out to usI'm afraid it's not possible; one employee can have 2 or more schedules but they cannot overlap (they can work one service from 8 - 11, then anot ... Emmanuel Dodoo Cann Restrict only 3 bookings in an hourClosed   Amelia   Updated September 29, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi EmmanuelThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  ... Michael Turczynski Amelia Booking Service PluginClosed   Amelia   Updated September 29, 2021 at 1:22pm   2 Most recent comment from [deleted]:Hi Michael,thank you for reaching out to us!At the moment price can be set either per Service, or per Employee; we don't have an option that would include shipping costs at the moment, I'm a ... Bill Johnson Edit ColumnClosed   wpDataTables   Updated September 29, 2021 at 1:11pm   2 Most recent comment from [deleted]:Hi BillThank you for reaching out to us. If I understand correctly you would like your users to see and edit only their own data in the table? You can link data to specific users with our plugin. To ... Andrew Kenth Table Filtering and Summary ChartsClosed   wpDataTables   Updated September 29, 2021 at 1:08pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Andrew.Glad I could be of assistance (if I even was of any lol )If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eduardo Lomeli Employee TitleClosed   Amelia   Updated September 29, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usYou can change this label in Amelia > Settings > Labels, or using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's with ... Eduardo Lomeli Change titlesClosed   Amelia   Updated September 29, 2021 at 12:28pm   2 Most recent comment from [deleted]:Hi Eduardo,thank you for reaching out to usThis line can be changed using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI ... James Question about group meetingsClosed Pre-purchase questions for Amelia   Updated September 29, 2021 at 12:06pm   4 Most recent comment from James:I did. I have some other questions I posted separately. :)