We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Athanasios Mousiolis URGENT Amelia broke!Closed   Amelia   Updated October 14, 2021 at 8:44am   5 Most recent comment from [deleted]:Hi Athanasios,thank you for the kind reply!Our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response ... Steve Bourne configuring emailClosed   Amelia   Updated October 14, 2021 at 8:04am   6 Most recent comment from [deleted]:Hi Steve,thank you for letting us know it worked, I'm happy to hear thatIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aaron Sternberg More information in google calendarClosed   Amelia   Updated October 14, 2021 at 6:44am   3 Most recent comment from [deleted]:Hi Aaron!Thank you for reaching out to usYou can add customer information that will show in the Google Calendar, by going to Amelia > Settings > Integrations > Google Calendar, and filling out the se ... Jonathan CategoriesClosed   Amelia   Updated October 14, 2021 at 6:33am   2 Most recent comment from [deleted]:Hi Jonathan,thank you for reaching out to usI'm afraid that all categories are separate so you would need to create one category with services you need, then duplicate that category and rename i ... 100% Leiden Change text when no employees or services assignedClosed   Amelia   Updated October 14, 2021 at 6:22am   2 Most recent comment from [deleted]:Hi Leiden,thank you for reaching out to usThis line can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple ... Didao employee's profit sharingClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 6:21am   2 Most recent comment from [deleted]:Hi Didao,thank you for taking interest in Amelia, and for reaching out to usI'm afraid that, at the moment, appointment payments can only go to one registered account of payment directly; so that ... James Fouché Changing the employer and/or location of an appointmentClosed   Amelia   Updated October 13, 2021 at 10:30pm   4 Most recent comment from [deleted]:James,Thank you for sharing with us. I never experienced that, to be honest, so that's something surprising to me as well.Please feel free to contact us if you have any other questions.Best Regar ... YOSHIDA Senri About DomainsClosed Pre-purchase questions for Amelia   Updated October 13, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, YOSHIDA,Sorry for the delayed response.Amelia Basic supports one domain and unlimited subdomains. As far as I know, each subdomain will have its own WP installation, and Amelia will be available ... Israel Vazquez You cannot choose extras within a packageClosed   Amelia   Updated October 13, 2021 at 9:56pm   2 Most recent comment from [deleted]:Hi, Israel,Thank you for reaching out to us.I'm afraid, Extras won't work in Packages since Packages have a fixed price, and extras usually are meant to be paid, and that would change the t ... Vincent ORosco custom fieldClosed   Amelia   Updated October 13, 2021 at 9:39pm   2 Most recent comment from [deleted]:Hi, Vincent,Thank you for choosing Amelia.I'm afraid, at the moment we have only these custom fields available: https://wpamelia.com/custom-fields/As you probably already know, there's no ... Notumi INC SMS Messages not working and SMS Notifications Panel not loadingClosed   Amelia   Updated October 13, 2021 at 9:12pm   5 Most recent comment from [deleted]:Hi thereThank you for the update, we will make sure to save this for future reference.Do let us know if there is anything else we can assist you with.Have a wonderful day!  Eric Ma Can I join 2 tables that are based on Forminator forms?Closed   wpDataTables   Updated October 13, 2021 at 9:11pm   9 Most recent comment from [deleted]:Thank you If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  ANDRE Clients dataClosed   Amelia   Updated October 13, 2021 at 9:03pm   2 Most recent comment from [deleted]:Hi AndreThank you for reaching out to us.Can you please tell us more about the issue you are facing.Are you able to access the dashboard or you are not able to load the form on the front end?If you do ... Swish Grouping HeadersClosed   wpDataTables   Updated October 13, 2021 at 8:17pm   2 Most recent comment from [deleted]:Hi SwishThank you for reaching out to us.Only our Simple tables support merged cells but I am not sure if this is what you are looking for, so please have a look at our documentation if you can find t ... Mohd Hafiz FilterClosed   wpDataTables   Updated October 13, 2021 at 8:08pm   2 Most recent comment from [deleted]:Hi MohdThank you for reaching out to us.You can achieve this with our Powerful filtering addon, so when one filter is chosen in the next one only available options would be related to the previous se ...