As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

David Presale -Report BuiderClosed   wpDataTables   Updated October 25, 2021 at 3:09pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Unfortunately, this can't be done out-of-the-box with the plugin. Our Formula columns can only calculate numerical data (integers and floats), but it can& ... David ChartsClosed   wpDataTables   Updated October 25, 2021 at 2:55pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.Each chart engine has its own rules for how many columns and what column types can be added to create a chart. Please follow the instructions in the notice an ... Luca Girardi Mobile versionClosed   Amelia   Updated October 25, 2021 at 2:27pm   5 Most recent comment from Marko Davidović:Hello Luca, To be able to immediately see the calendar from the mobile version you need to set a filter for a specific service or for a specific employee using Amelia shortcode. For example: [ameliabo ... Tim RegistrationClosed   Amelia   Updated October 25, 2021 at 1:01pm   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to usYes, this feature isn't available in Amelia, however, I will inform the team of your suggestion.If you have a minute,  I'll kindly ask you to add it ... sarmishta s Google calendar integrationClosed   Amelia   Updated October 25, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi Sarmishta,thank you for reaching out to usPlease make sure that in Amelia > Settings > Integrations > Google, following information is filled out correctly:Client KeyClient SecretRedirect URIYou ... poorya kamalian Sending html email to customersClosed   Amelia   Updated October 25, 2021 at 10:30am   2 Most recent comment from [deleted]:Hi Poorya,thank you for reaching out to usHave you updated your Amelia to version 4.2? Because we have introduced the option to customize the email template with HTML; simply click on the button below ... Margarida Barreto Database connectionClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 10:28am   5 Most recent comment from Margarida Barreto:Hi Liza, many thanks for your feedback!!I´ll see with my client what he prefers. Best Regards! Samisha S Shropshire Customer's Can receive emailsClosed   Amelia   Updated October 25, 2021 at 10:18am   4 Most recent comment from [deleted]:Hi Samisha,thank you for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it h ... Rob McKinney TaxClosed   Amelia   Updated October 25, 2021 at 10:11am   2 Most recent comment from [deleted]:Hi Rob,thank you for reaching out to usThere isn't a possibility of adding VAT to prices in Amelia with its current built-in features, unfortunately.  Taxes can be added to prices only in WooCo ... Ignasi Ibañez Appointment durationClosed   Amelia   Updated October 25, 2021 at 9:55am   16 Most recent comment from Aleksandar Vuković:Of course, Ignasi.The tickets in events will be included in the update after the next one (so 2nd from now). Shanice Baloe PaymentClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 9:17am   9 Most recent comment from Aleksandar Vuković:You're welcome, ShaniceThank you for being cool about this whole situation. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dale Employee questionClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:51am   6 Most recent comment from [deleted]:Hi Adrian,glad I could help; if client has more questions or specific requests, please feel free to contact back anytimeIf you have any further questions or issues, please feel free to open a new tic ... Melody Robinson integrationsClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Melody,thank you for reaching out to us, and for taking interest in AmeliaWe don't have a direct integration with CRM;You can provide links for other forms by leaving them in as either Redirec ... Robert Emanuel plugin is not working 100%Closed   Amelia   Updated October 25, 2021 at 8:12am   5 Most recent comment from Aleksandar Vuković:Hello Robert.Your WordPress general settings seem to have a custom date format, but when I check it, it doesn't seem to be saved:This issue will be present until you use one of WordPress' d ... Per-Kristian Spydevold MultisiteClosed Pre-purchase questions for Amelia   Updated October 25, 2021 at 8:05am   4 Most recent comment from [deleted]:Hi Per-Kristian!I'm glad it was helpful; for BF, surely we will do our best to put out something, it's just not yet known how much exactly it will be; keep an eye outIf you have any further ...