We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frederic Field no autopopulatingClosed   Amelia   Updated October 14, 2021 at 7:08pm   2 Most recent comment from [deleted]:Hi FredericThank you for reaching out to us.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpre ... Carmelo Caruso filtering on colum with multiple attributesClosed   wpDataTables   Updated October 14, 2021 at 7:07pm   10 Most recent comment from [deleted]:That's great, thank you for the update Elodie Front-end customer panel passwordClosed   Amelia   Updated October 14, 2021 at 7:06pm   4 Most recent comment from [deleted]:You are most welcome on behalf of the entire team If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!  Brilliant Web Works Filtering doesn't seem to be workingClosed   wpDataTables   Updated October 14, 2021 at 7:04pm   2 Most recent comment from [deleted]:Hi thereThank you for reaching out to us.If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems ... Brilliant Web Works Using Post Title with Link to Post fieldClosed   wpDataTables   Updated October 14, 2021 at 7:03pm   2 Most recent comment from [deleted]:Hi thereYou can add the values manually but I am not sure what would you like to achieve, can you please give us some more details and if possible a link to the page or a screen recording so we can ge ... Oscar Technical QuestionClosed Pre-purchase questions for wpDataTables   Updated October 14, 2021 at 5:20pm   2 Most recent comment from [deleted]:Hi OscarThank you for reaching out to us.Yes, you can create tables that are front end editable for all users with wpDataTables.You can find more detailed information about this feature in our documen ... Wolfgang Pfahler Display error and error Excel listClosed   wpDataTables   Updated October 14, 2021 at 4:43pm   4 Most recent comment from [deleted]:Hi WolfgangSince this is a duplicate ticket I will close it and we can continue on the previously replied one to avoid confusion.Thank you for understanding. David Fonseca Amelia ManagersClosed   Amelia   Updated October 14, 2021 at 4:02pm   2 Most recent comment from [deleted]:Hi DavidThank you for reaching out to us.The issue that you have might be caused by the Manager having also other Amelia roles - Employee and/or Customer. This shouldn't be done, as each Ameli ... John Hladek Select value from another table for filteringClosed   wpDataTables   Updated October 14, 2021 at 3:53pm   2 Most recent comment from [deleted]:Hi John Thank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features. It is not yet possible to filter multiple tables with one filter. I'll kin ... Steve Bourne Image and text displayClosed   Amelia   Updated October 14, 2021 at 2:45pm   5 Most recent comment from [deleted]:Hi SteveUnfortunately, until we finally fix the issues we're having with Divi for good, you'll need to use the same workaround as we offered to our clients before - changing the theme on pa ... Frank 2 Tables: Pulling Name from Table 2, Editing Table 1, ID.Closed   wpDataTables   Updated October 14, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi FrankThank you for reaching out to us.Editing is tricky with joined tables. Can you please send us the dump of these two tables from the database, so we can test them locally? Kamel Berlime Pre Sale QuestionClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi, Kamel,Thank you for reaching out to us.We will have the Back Friday sale, but I can't tell you precisely when it will start. Please subscribe to our Facebook page, so you will be able to rec ... Zac Swalling PluginClosed Pre-purchase questions for Amelia   Updated October 14, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi, Zac,Thank you for reaching out to us.I'm afraid, at the moment Amelia doesn't have such a built-in feature All online payments should be completed at the moment of booking and also, the ... Sergio Usón Cancellation of appointments and deletion of inventoryClosed   Amelia   Updated October 14, 2021 at 11:42am   19 Most recent comment from Aleksandar Vuković:Thank you Sergio!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lynsey McGee Dates and times for events glitchClosed   Amelia   Updated October 14, 2021 at 8:58am   5 Most recent comment from [deleted]:Hi Lynsey,thank you for the kind reply!It should work now; but if you do notice discrepancies in the future, please do let me know.If you have any further questions or issues, please feel free to ope ...